• Alibaba

2022 SITEJABBER AWARD

Ratings On Other Platforms

Trustpilot
4.3 / 5
ResellerRatings
4.8 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

Alibaba has a rating of 4.57 stars from 13,619 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibaba most frequently mention good quality, trade assurance, and customer service. Alibaba ranks 1st among Sourcing sites.

  • Service
    1294
  • Value
    1270
  • Shipping
    1265
  • Returns
    733
  • Quality
    1244

This company does not typically respond to reviews

Positive reviews (last 12 months): 83.6%
Positive
361
Neutral
4
Negative
67

What reviewers want you to know

Positive highlights

  • Customer service was very professional and very kindly explained me in regards to the product i purchursed.
  • Trade Assurance makes me feel very comfortable working with the companies listed.
  • 2022 Customer Choice Winner

Critical highlights

  • I have bought a gold supplier membership and is getting no business from this.
  • Sadly, Alibaba is a Chinese company and they will side with their Chinese suppliers.
  • THEIR PROMISE OF BUYER PROTECTION IS JUST A PROMISE WITH SOOO MUCH FLUFF BUT NO REAL SUBSTANCE.
How would you rate Alibaba?
Top Positive Review

“First time user, and will be back”

Jackie P.
6/30/23

First time I've ever use this site, Alibaba I will definitely use it again, but I would personally like to see it where you can kind of do like any other website look without happened to ask prices on everything because I'm quite sure the people get aggravated special with me in my first time cause I'm not sure how all this worked but maybe I'll get used to it I have a small poultry farm and also small wholesale business hopefully it'll grow and get bigger

Top Critical Review

“No such thing is Trade Protection on this platform.”

Ehl X.
8/31/23

Do not believe any Trade Protection on this platform. As you will never get protected with their Trade Assurance. They only protected their seller in their country whenever the goods come in damages, even there is no visible signs of damages with the packaging, but if it does damage during transit, you can simply forget of asking for any compensation. Buy your own freight insurance instead for just a few dollars extra, at least you get protected if any damages during transit.

Reviews (13,619)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (586) trade assurance (624) quality products (361) product quality (182) shopping experience (72) gold supplier (51) chinese company (31) buyer protection (33) email address (14)
Thumbnail of user robertd225
Robert D.
21 reviews
5 helpful votes
August 1st, 2016

Hard to find quality vapes for decent prices. Searched Alibaba till I came across Youtech. Great assortment at reasonable prices. Ordering was easy. Will be a return customer for sure.

Thumbnail of user williamx3
1 review
4 helpful votes
February 26th, 2016

These ecigs are one of my top sellers and I have bought from over a dozen different companies. I would say the ecigs here are on par with others but at a slightly lower price.

Thumbnail of user jackiep433
1 review
0 helpful votes
June 30th, 2023

First time I've ever use this site, Alibaba I will definitely use it again, but I would personally like to see it where you can kind of do like any other website look without happened to ask prices on everything because I'm quite sure the people get aggravated special with me in my first time cause I'm not sure how all this worked but maybe I'll get used to it I have a small poultry farm and also small wholesale business hopefully it'll grow and get bigger

Tip for consumers:
This is my first time using the site I guess it’s all right. Once you get used to it, I will definitely be using it again, the business of purchase from very professional

Products used:
Chicken feeder and waterer’s

Service
Value
Shipping
Quality
Thumbnail of user lilyh145
1 review
3 helpful votes
December 12th, 2022
Verified purchase

Super professional and helpful, answered questions and provided product detailed information. Samples provided for approval in a timely manner. Provided photos for approval and final product exceeded our expectations. Very easy and smooth process.

Tip for consumers:
Allow two months from start to delivery of final order.

Products used:
Tote bag

Service
Value
Shipping
Quality
Thumbnail of user stevenm1126
1 review
11 helpful votes
September 19th, 2020

I have found Alibaba merchants offering nice deals, great quality while working with me to make the buying experience go smooth as possible. Shipping in 2020 has been a challenge at both ends yet we pulled it off several times. My large freight met issues that were resolve quickly with team work between seller and manufactures so that I could be happy in the end. Overall, compared to other sites used, Alibaba stays on top! Customer comes first and I like that.

Thumbnail of user thomasy13
1 review
2 helpful votes
June 28th, 2015

I usually buy electronic cigarettes and this company I saw sold drones as well. Got a good deal on a drone and it worked for about a month. Stopped recently but that may be more my fault as it crashed. I am writing a review and hoping to get a new drone soon.

Thumbnail of user amala88
1 review
1 helpful vote
September 2nd, 2021

I really love my packaging! It complemented my luxury skin care line perfectly.
Great communication skills, Great quality, and I really recommend this company, and I consider them a part of my team and a part of my success. I had the pleasure to work with Rita. She was so professional, patient and very understanding. I really admire her so much and can't wait to work with her again.

Tip for consumers:
You should always asks for samples NO matter what!

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenz12
1 review
0 helpful votes
June 23rd, 2016

I own a 20,000 sqft building in Silicon Valley. I feel like we are changing out lightbulbs every day. Huizhou Youtech helps me do that without breaking he bank. They fill our orders quickly, and bulbs always come undamaged. SO happy we found this company to order all our bulbs through.

Thumbnail of user lindab3184
1 review
0 helpful votes
June 29th, 2021
Verified purchase

This is our first time ordering a product from Alibaba and we must say it won't be our last. They are great to work with and very reliable and trustworthy. We definitely recommend ordering from this company - you won't regret it! Rick Su was our support person when ordering. He went the extra mile in helping us with our order and fulfilled it quickly to 100% satisfaction. Shipping time and delivery were exceptional! This customer is very happy and satisfied with our order!

Thumbnail of user alessandram48
1 review
3 helpful votes
May 26th, 2023

I concluded my first order and I must say that I found everything simple, practical and there are many useful tools for the buyer to comunicate with suppliers as well as the guarantees given by alibaba. I highly recommend for those approaching a new business because it allows direct contact with wholesalers who also support small orders and it's really easy to find what you want! I will definitely order more and hopefully more!

Products used:
baby accessories

Thumbnail of user holmana
1 review
2 helpful votes
August 14th, 2020

All very well! Satisfied with the service. I will continue shopping with them. I recommend 100% this platform, it is safe and reliable. Thank you

Thumbnail of user bortap
1 review
0 helpful votes
June 16th, 2020

Got my sample with express shipping in less than 5 days. Emily is very professional, the quality of products are very good, best price on the market, easy to communicate, fast response, looking forward to reorder and also to buy other products from this manufacturer.

Products used:
resistance bands 5 pcs/set

Service
Value
Shipping
Returns
Quality
Thumbnail of user anthonyb1829
1 review
0 helpful votes
July 18th, 2022
Verified purchase

I have been working with BHD for a few months now and are my 'go to' supplier for consumer electronics, I also have a great relationship with Yvonne who has been working with me from day 1. She is amazing at her job and enjoy working with her. Easy to communicate with, Always available and happy to help. She gets my orders shipped without delay (which is most important to me and my business) and she will keep me informed of any issues, delays or progress updates. Very valuable member of the Shenzhen BHD Technology team.

Products used:
Charging cables, smart watches, headphones

Service
Value
Shipping
Quality
Thumbnail of user mohamedi36
1 review
2 helpful votes
March 29th, 2020

Thanks for the product, it is exactly as described and requested, I didn't expect the shipment to arrive that early and thought it will take more time.

The packing is great and the product quality is higher than expected.

Special thanks to Ms. Ivy in sales department, she was very professional, attentive and understood what I needed right away.

I will most certainly make more orders from this supplier.

Tip for consumers:
Buy safely from this company, they actually do what they say and they are professionals in their business, thanks to them

Service
Value
Shipping
Returns
Quality
Thumbnail of user brianw516
1 review
6 helpful votes
August 25th, 2019

Warning! Buyer beware! Junk LED Light!

If you dont headache with low quality led lights... stay away from "Huizhou YouTech Optoelectronics" LED products.

This company sell only junk led light. Most of the light stop working after 6-9 months.

When you contact them about the issue. They ignore you.

The manager name Xue Gang Sun (Jerry Sun). This is the guy that take your order... well, It's just a bunk of thief running the company.

I also attached the photo of Jerry Sun in here. He's a fraud... scammer!

Company like this shouldn't exist. I hope this help.

Thumbnail of user jmvillamizarcastellano
1 review
1 helpful vote
July 14th, 2023
Verified purchase

I'm a seller from Spain and Alibaba is without a doubt my main source of products. The variety of items is unlimited, "if you imagine it you can get it".
Even with the issue of the big distance between our countries, the time difference and the language... until now the communication and attention from different suppliers has been fluid in general.
It's good to know that you are dealing with certified companies. TradeAssure has shown me that it's a 100% efficient service. I appreciate the quality of the products and I'm satisfied to do business through this way.

Tip for consumers:
Just what I expected, when I expected it! I'm a person who highly appreciates professionalism, so from now on, Alibaba can count with my purchases and partnership

Products used:
The "health and personal care" sector

Service
Value
Shipping
Returns
Quality
Thumbnail of user minhl30
1 review
6 helpful votes
August 23rd, 2020

Products arrived well packed. However i had a few return/refund requests due to VGA not aligned, products worked only 1 day after that turned dead. I opened all the remaining packages and see it myself, most of them VGA ports are not aligned.

Not Happy with the product quality.

Thumbnail of user marioc183
1 review
0 helpful votes
October 21st, 2020

Everything Ok, very professional greetings from Naples. I had tremendous support. The only problem is that you pay the customs a little bit, you should avoid this negative side in the next purchases.

Thumbnail of user jamesa672
2 reviews
0 helpful votes
August 3rd, 2022

Thanks to Alibaba.com, I successfully completed a purchase of a custom-made 24" ride cymbal manufactured by Jinan Fansi Musical Instrument Co., Ltd. The instrument is precision engineered, and not available in stateside stores. The transit time is also remarkable -- exactly five (5) days from Hong Kong to LAX / California, via DHL air freight. The cymbal arrived in perfect condition. Thank you all, very much.

Tip for consumers:
The owner / CEO is extremely helpful.

Products used:
Custom-made cymbal.

Service
Value
Shipping
Quality
Thumbnail of user silviof5
1 review
4 helpful votes
December 22nd, 2020

We've had a great purchasing experience, sales people are patient and try to understand the needs.
Overall,, the product worked well.
The brightness is good, showed to be compatible with the Android apps we use.
We've tested a 4 ft drop and product didn't break - continued working!
The only recommendation aside from not having USB-C, which appears the newer line of products have: the inclusion of bracket holes/dents, so we can deploy holders.

Thumbnail of user terjeg3
1 review
35 helpful votes
August 23rd, 2020

A Chinese manufacturer stopped communicate, denied manufacturing and damaged stored materials due to bad storing procedures. I received 40% refund only by Alibaba Trade Assurance. Alibaba didn't recognize the whole communication me and the manufacturer had. Alibaba's action would never been accepted by an ordinary court but it's not practically possible to press charges in China as the costs will be too high. Bottom line: I lost about USD 6000 because of a Chinese supplier's and Alibaba's attitude.

Thumbnail of user josephc106
1 review
1 helpful vote
September 14th, 2015

They have a good variety of vape pens available and I like to offer a huge range of different styles and shapes as everyone wants something different. They work.

Thumbnail of user edmondc29
1 review
0 helpful votes
December 21st, 2022

Everything went exactly as shown on most youtube clips without any problems.
The only small issue I ran into is the screw from the speedometer. It requires a special tool that I had to look for as it is uncommon in most stores.
Overall, I'm super satisfied.

Tip for consumers:
There are lots of good sellers on Alibaba.
Talk to them to get exactly what you need. They are very professional.

Products used:
The absolute best package to convert your bike with

Service
Value
Shipping
Returns
Quality
Thumbnail of user andyw342
1 review
0 helpful votes
August 17th, 2022
Verified purchase

Cannot fault anything about this company or the product. I ordered bespoke tracksuit jacket, full sublimation, and they are breathtaking!

Products used:
JAcket

Service
Value
Shipping
Quality
Thumbnail of user ramilr1
1 review
1 helpful vote
September 7th, 2021

It´s my first order on Alibaba but everything goes very well. The representative/ Sales Personnel are very accommodating and attentive to my inquiries up to the final stage which is the delivery. Everything works very smooth. I never thought that buying products from ALIBABA this easy. So many product to choose from. I can´t wait to make my next purchase very soon.

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About the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.

Business History

The first business of Alibaba Group, Alibaba.com (www.alibaba.com) is the leading platform for global wholesale trade serving millions of buyers and suppliers around the world. Through Alibaba.com, small businesses can sell their products to companies in other countries. Sellers on Alibaba.com are typically manufacturers and distributors based in China and other manufacturing countries such as India, Pakistan, the United States and Thailand.

Company Representative

Thumbnail of user echoq
Jeff W.
Service Consultant
Typically does not respond to reviews

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4.6
13,619 reviews
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