Sitejabber Website Reviews and Complaints
  • Alibris

2022 SITEJABBER AWARD

Ratings On Other Platforms

Trustpilot
3.8 / 5
Better Business Bureau
3.7 / 5
Reviews.io
5 / 5

Overview

Alibris has a rating of 4.76 stars from 70,542 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alibris most frequently mention great prices, shopping experience, and free shipping. Alibris ranks 1st among Used Books sites.

  • Value
    293
  • Shipping
    287
  • Quality
    289

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 93.9%
Positive
22,150
Neutral
912
Negative
520
19
See all photos

What reviewers want you to know

Positive highlights

  • Thank you for a seamless shopping experience today.
  • This is and always has been one of the best web sites ever!
  • 2022 Customer Choice Winner

Critical highlights

  • Just spent half an hour having to replace password, update credit card - your interface is clunky and frustrating.
  • The more Hell trying to change shipping and billing address.
  • Had trouble finding the place to enter a coupon code
How would you rate Alibris?
Top Positive Review

“Very impressed w/ orderly arrangement of products for...”

Cate F.
9/16/21

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Top Critical Review

“Very Difficult to change shipping address”

Stephen M.
5/17/21

Very Difficult to change shipping address. Had to quit internet browser and log back in again. Shipping choices limited. I know from past purchase that independent sellers can take their sweet time shipping items and often do. Why does alibris appear to charge at 1st class parcel rates and deliver at slower and cheaper media mail rate? Delivery window excessively wide.

Reviews (70,542)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (480) web site (222) use site (133) search engine (99) credit card (298) billing address (106) coupon code (137) email address (57) discount code (52)
Thumbnail of user therryn2
3 reviews
2 helpful votes
July 17th, 2022
Verified purchase
• Updated review

This has to be the first online shopping experience I've had that recognized and admitted me on my email address alone. While I should probably be horrified at the possibilities for invasion of privacy, it was so incredibly easy to shop! And I like the Alibris didn't suggest any payment method and as far as I'm concerned, recognizing my email address gave me an easier way to complete my order. As a cognitively disabled adult, it was particularly welcome, and thank you.

Reason I chose this business:

ALibris had the best price on a book I need.

Excellent!
March 3rd, 2021
Verified purchase
• Previous review

Excellent! I was able to purchase two books I wanted to read in used editions. I try to buy used clothing and always try to buy used books. Thanks for making them readily available. The books, I mean.

Reason I chose this business:

You had the best price in the editions shown by google /shopping

Thumbnail of user johnh6158
1 review
0 helpful votes
July 23rd, 2023
Verified purchase
• Updated review

Over and over I'll refer any interested Bibliophile to ALIBRIS. The availability is unmatched IMHO, and customer service borderlines on compulsive-good compulsive! One trick I've learned in ordering several books at a time (I almost always do, especially if a series) is open individual book interests from home site into new tabs and then scan back and forth to find the seller that carries the most of them thus saving on shipping. Birds, stone: assembly req'd

Reason I chose this business:

I always start here

ALIBRIS is my 'always go to first" in seeking any books...
June 18th, 2023
Verified purchase
• Previous review

ALIBRIS is my 'always go to first" in seeking any books on any subjects at astonishingly low prices with unequalled availability. If you start with ALIBRIS you will happily end with ALIBRIS. Otherwise you're missing a sure bet!

Reason I chose this business:

See above...

Screw "TV"!
March 13th, 2023
Verified purchase
• Previous review

Screw "TV"! READ! Alibris is there every time to satiate my craving for literature of every ilk...

"Murphy"s Law" is REAL, but ALIBRIS provided and immediate,...
January 31st, 2023
Verified purchase
• Previous review

"Murphy"s Law" is REAL, but ALIBRIS provided and immediate, reasonable and convenient solution to my "cancellation" and my desired read is on the way and with little more than a breath of delay...

All i seek every time and directs you to a savings...
January 30th, 2023
Verified purchase
• Previous review

All i seek every time and directs you to a savings alternative choice- cant beat it

Love it!
September 11th, 2022
Verified purchase
• Previous review

Love it! I "binge buy" author's series and binge read. Alibris helps me do just that without worries or search frustration, and at astonishingly low prices. Delivery is faultless so far, and prompt. You're really missing a bet if you don't Alibris!

Reason I chose this business:

See above-duh!

So far so good: easier and more search friendly than...
March 20th, 2022
Verified purchase
• Previous review

So far so good: easier and more search friendly than other book sellers and always a deal offered up front.

Reason I chose this business:

Like I said...

Love this site
December 16th, 2021
Verified purchase
• Previous review

Love this site. I think it better than the "others"...

Thumbnail of user erinj244
1 review
1 helpful vote
November 4th, 2022
Verified purchase

Excellent but placing items into wish cart after on the check out cart is confusing. Just deleted them instead. The other confusion is as you place items into cart, it is notated how much more you need until free shipping is applied. It never seems that you reach that limit.
The other issue is when I tried to utilize my $5 coupon for signing up, it the page was not accessible.
You are still my favorite store!

Thumbnail of user lavonb11
1 review
0 helpful votes
October 6th, 2022
Verified purchase

Sellers always ship quickly. Only complaint I ever have is when specifically choose good condition hardcover books and they are just shipped in plastic bags so corners all banged up, so I don't bother with choosing more expensive very good/excellent condition books anymore. As they cost more money, sellers sabotaging themselves. If shipped media mail, could put in boxes for less shipping costs, who cares if takes a little longer. Should be an option to preserve the condition of books in good shape. Other than that, always good experience with Alibris sellers.

Thumbnail of user robertf2227
1 review
0 helpful votes
April 14th, 2023
Verified purchase
• Updated review

Alibris is an exceptional shopping experience! Nearly every arcane and overlooked scholarly book I go in search of is found in this grandly "curated" treasure-chest. Alas, Strand bookstore here in NYC is a pale shadow of itself---they've given up a few miles of book shelves to make room for tables that "display" books, most of which are new and easily available everywhere. As Strand goes, so does NYC. Thank the heavens we have Alibris. Keep up the great work! -- R.I.C. Fisher

Reason I chose this business:

Who else has such a grandly "curated" collection of old and rare books?

Magnificent---the greatest bookstore in the world
November 1st, 2021
Verified purchase
• Previous review

Magnificent---the greatest bookstore in the world. Even rare, way-out-0f-date books (the best kind) are found here. It is spectacularly Serendip. Shop here or be square!

Thumbnail of user gudruns9
1 review
1 helpful vote
April 25th, 2022
Verified purchase

1. Made me give credit card info 3 or more times, without explanation, which signifies there is none. 2. Got email yesterday saying $20 bonus, but there was no bonus for my purchase, so misleading. 3. Jumps between screens with no explanation. 4. When shipping address first appears, it can't be editied, and no message as to how to do that later. So it was confusing.

Reason I chose this business:

Hadn't purchased from Alibris for a while.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user sashav42
1 review
0 helpful votes
July 26th, 2023
Verified purchase

Good. Having shipping address auto-populate in available mailing addresses would be good. Also changing state field on the address form to a drop down menu of states instead of requiring two letter abbreviations, but not listing that requirement, would be good. I had to go back and change it because it didn't tell me that I needed to use the abbreviation originally. Nothing major, though.

Reason I chose this business:

Not owned by Amazon.

Thumbnail of user felmar
1 review
2 helpful votes
December 28th, 2020
Verified purchase

Very easy to navigate the web site when browsing and choosing products to purchase, and when purchasing them them selves.

Reason I chose this business:

I chose ALibris to purchase my CD ("God Bless the USA" by the Mormon Youth Chorus and Symphony) be cause I simply can not find to purchase it else where, and the very few that do offer it for on line purchase, such as Amazon and eBay, do provide very expensive purchase price and shipping price to here in the Philippines. So kudos to you, ALibris, be cause you gave me the least expensive purchase and shipping prices for this amazing CD, which I have been looking for for years to purchase (be cause my old CD copy of it was destroyed). Be fore this purchase, I did not even know that there is such an on line store called ALibris. Now I know, thanks for my desire in having this amazing CD. Thanks again, and God bless you all.

Thumbnail of user janed1264
1 review
0 helpful votes
July 21st, 2023
Verified purchase
• Updated review

I love this place! I am an avid collector of biographies and autobiographies and I can nine times out of 10 find what I'm looking for here and it's such reasonable prices. I've yet to be disappointed and I've been using you for years! I recommend you all the time to people that are looking for hard to find books or just looking to find books at fair prices. Keep up the great work you are a truly a benefit in today's world of price gouging.

Reason I chose this business:

I came across an autobiography by someone that I met in the late 1960s. It’s no longer in prin but I knew I could find it here and I wasn’t disappointed. And the prices are always fair!

Smooth
January 9th, 2021
Verified purchase
• Previous review

Smooth. Thank you.

Thumbnail of user joanneb642
1 review
0 helpful votes
March 4th, 2022
Verified purchase

I've found some great books through Alibris over the years - glad to see Amazon hasn't obliterated this store.
If I had anything I'd say was disappointing, its the fact your PayPal portal will only accept transactions in US dollars.
I've done innumerable transactions using PayPal, and cannot recall the last time I wasn't able to transact in Canadian dollars.
Please update this.
Thanks again for still being there...
J.

Thumbnail of user valerieh532
1 review
0 helpful votes
December 30th, 2022
Verified purchase
• Updated review

I'd gone to Goodreads, as is my usual practice, and linked to you for the book "The Economics of Discrimination," by Gary S. Becker. I was asked to sign in but wasn't returned to the book page and the message said there were no available copies.

However, when I went back to Goodreads and linked in again there was the page I'd first seen with the list of this book. I hope that it is actually available and will arrive! :O

Reason I chose this business:

You have the best price on a book I wanted and I consider you a trustworthy seller.

Fast and easy!
March 15th, 2022
Verified purchase
• Previous review
Quick and easy!
January 11th, 2022
Verified purchase
• Previous review
Thumbnail of user jenniferr3296
1 review
0 helpful votes
September 1st, 2023
Verified purchase

Y'all are always my first go-to for used books. Your web site is easily navigated and your selection is pretty comprehensive. I do wish there were a way to search within each store's inventory when searching for multiple books as that would possibly allow for combined shipping. Overall, outstanding selection and service. Thank you!

Thumbnail of user frankt780
1 review
1 helpful vote
April 25th, 2022
Verified purchase

It took me an inordinate amount of time to place this simple order for one book that I could have done much more quickly with Amazon for essentially the same price. Initially, the system would not accept my "I am not a robot" answers, then it would not accept my new address, among other issues. I preferred to support your store rather than Amazon, but now think my choice was not worth the extra effort and time.

Reason I chose this business:

Please see the above note.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jenniferh3926
1 review
0 helpful votes
November 30th, 2022
Verified purchase

I love shopping at Alibris Books--supporting local and independent book sellers means a lot to me. When possible, I try to get second-hand reads into my hands, first. It feels better than new. It is one little way to accomplish keeping informed and minimize cutting more trees for paper. Alibris is my first go to--on line.

Thumbnail of user anac761
1 review
0 helpful votes
August 29th, 2023
Verified purchase

I love the Alibris marketplace. They almost always have what I'm looking for and their sellers have the best prices. Second-hand book conditions are very difficult to calculate, but then one's expectations should never be too high. I'm just pleased to get the publications I seek at a very low cost.

Reason I chose this business:

Always my go-to source for second-hand books.

Thumbnail of user catef3
1 review
0 helpful votes
September 16th, 2021
Verified purchase

Very impressed w/ orderly arrangement of products for sale, e.g., music, books, movie, etc. Makes sense! Also, the choice of sellers is easy to understand & navigate--I contacted one book seller Solr by email to find out if the used book they were selling was highly dusty (allergies) & they emailed back w/ details & evident concern. Alibris is now my "go-to" source for great prices, selection & quality of sale. Thanks for doing a great job!

Reason I chose this business:

Needed a book that is somewhat hard-to-find for a book writing project.

Thumbnail of user sherk9
1 review
0 helpful votes
June 26th, 2023
Verified purchase
• Updated review

Today I received my order number ******* from June 23,2023 through bookseller Anne Foster Books. I am very pleased with the condition of the book and the speed in which I received it.
When I placed the order I was a little skeptical because of the lower 85 - 94% satisfaction rating, but I am very glad I ordered it. I hope my satisfaction with this purchase helps bring up their overall satisfaction rating

Reason I chose this business:

I was looking for the option to give feedback for my most recent purchase, and the title of the book, "Number in Scripture:..." caught my eye. I have several books on the subject, but they are so detailed, I thought, perhaps, this book would give me a light overview about the meaning of numbers in Scripture.

Very pleased with my experience with Alibris.
January 15th, 2021
Verified purchase
• Previous review

I am pleased with the ease of shopping for a particular book.

Reason I chose this business:

The price was lowest of any I have found for this particular Bible. Thank you. God bless you.

Value
Shipping
Quality
I am pleased with the ease of shopping for a particular...
December 31st, 2020
Verified purchase
• Previous review

I am pleased with the ease of shopping for a particular book.

Reason I chose this business:

The price was lowest of any I have found for this particular Bible. Thank you. God bless you.

Thumbnail of user dianec852
1 review
2 helpful votes
January 9th, 2021
Verified purchase

Alibris has been great. I really enjoy the idea of supporting small Bookshops over amazon. I'll always support my local family owned bookshop first but they don't have everything. And with alibris I always find what I'm looking for and get to continue to support small bookshops. Shopping on alibris is quick and easy. All the info about sellers and book conditions is clearly posted as well as shipping times and costs.

Reason I chose this business:

My local bookshop did not have the book I was looking for and ordering it through then would have taken 2 weeks or more. I need the book sooner. An alibris is my go to spot for difficult to get books.

Thumbnail of user lindap1457
1 review
1 helpful vote
January 8th, 2021
Verified purchase

Shopping for books through alibris is a pleasure! I have found so many books on this site that were not available in my local library. Sellers provide excellent detailed descriptions of their used copies, so prospective buyers know the exact condition of a book before making a purchase. Alibris is the best online marketplace for new and used books.

Reason I chose this business:

I need a book for a class I am facilitating.

Thumbnail of user willl108
4 reviews
1 helpful vote
July 8th, 2022
Verified purchase

I love shopping at Alibris because of the huge inventory and for a given book there are often many, many choices of condition and price. The website design is intuitive and makes it easy to find the needed information.

Finally, the simple fact Alibris asks me whether I would like a follow-up email to see if I'm satisfied with the order sets it apart from every other bookseller I know.

Reason I chose this business:

Of all the booksellers, Alibris is the one that had the optimal combination of low price and good condition in the book I was looking for.

Thumbnail of user virginiae287
1 review
0 helpful votes
March 11th, 2021
Verified purchase

Grateful for the reprint of this hard to find memoir of my ancestor, Rebecca Crispin Hubbs, published 1853. I originally ordered 2 copies to check quality, was very pleased. Larger book, larger print, clear, easier to read than the original book. Ordered 4 additional books for family gifts and plan on ordering more to auction off during family reunions.

Reason I chose this business:

My last order was an excellent reprint. Ordered additional copies. I've ordered previous reprints from alibris with no problems, it was easy to choose Alibris again. One of the better reprint book offers.

Thumbnail of user dt475
1 review
1 helpful vote
November 27th, 2021
Verified purchase

I repeatedly (8-10 attempts) tried to place this order, and your website would not let me move beyond the log-on page. I only got it through when you emailed me that I had left something in my cart. Your website decided at that time to put it through. Very frustrating and time consuming. I attempted to reach customer service for help and was unsuccessful. You got 2 stars instead of 1 because you have done better on previous orders.

* Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user diannw31
1 review
0 helpful votes
November 20th, 2022
Verified purchase

It's true -- I LOVE "online window shopping" at ALIBRIS! Incredibly efficient filtering options allow for ALL of my needs... NEW BOOKs (gift).USED BOOKs (for me). Etc. And seeing the booksellers' ratings does help steer my final purchase. I'll be back!

Thumbnail of user philipa400
1 review
0 helpful votes
July 4th, 2023
Verified purchase

Generally excellent. Two books ordered last November/December did not arrive at the designated parcel pick-up location, although your records showed that they did. A mystery. But I forgive that, for service has overall been very good indeed.

Thumbnail of user miad94
1 review
0 helpful votes
December 3rd, 2022
Verified purchase
• Updated review

I LOVE alibris! I saw a video of someone raving on about it and decided to give it a go and albris did not disappoint! There was one time i got some manga and the little status thing said that it was delivered but there was nothing in my mailbox. I contacted customer service and they responded back in about 15 minutes and gave me a full run-down on my package. (it arrived) i also really like their "spend $39.00 get free shipping" deal because since books are cheap on alibris, i can get 5-6 manga at a time for less than 50 bucks. Thanks alibris!

Easy to navigate, cheap prices, and good service :)
September 4th, 2022
Verified purchase
• Previous review

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Gain trust and grow your business with customer reviews.

About the business

We love browsing books, drinking coffee, and talking with people who love good stories.

Business History

Born from Interloc, a database for proffesional booksellers, Alibris has spent over two decades connecting book lovers to book sellers. It's the premier marketplace for textbooks, used books and rare, out-of-print books and supports countless small booksellers across the country. With over 270 million books, Alibris has something for you.

Company Representative

Thumbnail of user mikef1003
Mike F.
Director of Client Services
Typically responds within 2 days

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4.8
70,542 reviews
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