• Azzlee

Ratings On Other Platforms

Trustpilot
1.6 / 5
Corporate Values

Overview

Azzlee has a rating of 4.11 stars from 18,591 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Azzlee most frequently mention easy shopping, good quality, and great selection. Azzlee ranks 23rd among Women's Clothing sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 71%
Positive
9,622
Neutral
1,305
Negative
2,632
42
See all photos

What reviewers want you to know

Positive highlights

  • Without having received anything yet my shopping experience is very enjoyable
  • One didn't arrive & customer service through email was great

Critical highlights

  • Good but no information for the return policy or label for same
  • I need to return it but no return address included.
How would you rate Azzlee?
Top Positive Review

“Would buy from Azzlee again”

Brenda M.
8/18/23

When you order online, there's always a surprise when the product finally gets there -- fabric, length, style, etc., look different in person than online. Happily, Azzlee did a better-than-expected job presenting the clothes I ordered in the online catalogue -- I read the info on their site about the fabrics used and the measurement definitions and scale, and I got pretty much what I expected based on that information. To me, that's a win!

Top Critical Review

“Frustrated”

Jayne R.
9/2/23

Although part of my address wasn't full the house number, street, postal address was, the post office assured me they would have delivered to the correct address. It was returned to Azlee. The package was free shipping but customs service emailed me to say if I wanted them to re-deliver I would have to pay £7.99 ‍There emails are slow and not customer friendly or helpful. Hopefully the refund isn't as long waited order on 7th July only just asked for a refund.

Reviews (18,591)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (72) customer service (129) size chart (104) time shopping (36) time shopper (27) return policy (26) return address (16)
Thumbnail of user traceyz34
1 review
7 helpful votes
June 1st, 2023
Verified purchase

I had Azzlee show up on my news feed on Facebook. I checked the reviews and waited a long time before I ordered anything unsure if the clothes were as pictured. I'm pleased with the quality but the tops are a small make. It has been a process to return 2 of the 4 items for bigger sizes and I'm still in that process as yet. I purchased as per measurements but they are small. Hopefully I can exchange for bigger sizes as I like the blouses.

It is very long and drawn out if you need to exchange sizes. Still in the process at present time. No replies to emails.

Reason I chose this business:

I like different looking clothing. Something unusual from what everyone else is wearing. I liked the look.

Service
Thumbnail of user judiths1230
1 review
4 helpful votes
December 9th, 2022
Verified purchase

Never saw order being tracked, but it arrived, in good shape and in time for family gathering. So, I'm grateful.
Thanks

I don't get a reply to my email. But articles of clothe arrived.

Reason I chose this business:

The articles of clothing on your web site were thing my niece like.

Service
Thumbnail of user deeh292
2 reviews
2 helpful votes
June 3rd, 2023
Verified purchase

Rarely have I been as pleased with an order as I am with this one! Customer Service was very personable, prompt and helpful. Shipping was prompt. I LOVE the items! Shorts, long pants, and outfit and shirts. The clothes tended to be a bit larger than I expected, but not enough to keep them from fitting. Quality fabric and construction. The styles are delightful! Up to date and seasonally appropriate! Thank you for a pleasant experience.

I was exceptionally pleased with the Customer Service. They kept me updated and solved all my concerns. They were pro-active, responsive and pleasant. I could not have asked for a better experience.

Reason I chose this business:

The styles and the fabric content.

Service
Thumbnail of user jayner85
1 review
0 helpful votes
September 2nd, 2023

Although part of my address wasn't full the house number, street, postal address was, the post office assured me they would have delivered to the correct address. It was returned to Azlee. The package was free shipping but customs service emailed me to say if I wanted them to re-deliver I would have to pay £7.99 ‍There emails are slow and not customer friendly or helpful. Hopefully the refund isn't as long waited order on 7th July only just asked for a refund.

Thumbnail of user lindal3082
1 review
4 helpful votes
July 10th, 2022
Verified purchase

Arrived quickly and it's very nice quality! Wish it was a little smaller. Had a good experience with this being my first order.

They answered by questions in 24 to 48 hrs. It was over a weekend when they were closed.

Reason I chose this business:

Saw the picture on line and really liked it a lot.

Service
Thumbnail of user josephines190
1 review
3 helpful votes
November 11th, 2022
Verified site experience

Nice items and easy to process. I would have liked some information about the material that your items are made with.

Reason I chose this business:

Popped up on my Facebook site.

Thumbnail of user marym6936
1 review
12 helpful votes
June 11th, 2023
Verified purchase

It's been awful. The outfit is too tight and we've tried multiple times requesting a return form the day after receiving the item so we can ship it back but you've ignore our request. Even your email address online shoots back as not working try again. I've ordered many things online and this company is the worse in sending us the return forms. Will not be ordering again from this company. I just lost money which should not have happened.

Can only send info. via email online but no one responds back. So very disappointed.

Reason I chose this business:

I won’t use it any more.

Thumbnail of user anetaz6
1 review
2 helpful votes
December 10th, 2022
Verified purchase

This is my first time that I ordered with the company. I absolutely loved all the tops and sweaters I ordered. The quality is really good and the colours are very vibrant. They're super comfortable yet make me feel elegant in daily wear whether at home, going out or even at work. Loved these products!

Reason I chose this business:

The products looked really nice and the deals seemed worth it to give it a try.

Thumbnail of user cheryls272
4 reviews
2 helpful votes
October 19th, 2022
Verified site experience

Fairly easy to locate products by using the search option. Easy checkout. I am hoping my items will delivered within 10-12 days.

Reason I chose this business:

Saw an add for two items I liked.

Thumbnail of user lindak2619
1 review
2 helpful votes
July 15th, 2023
Verified purchase

Not easy to return. Have to start by emailing service department and wait for return email two days later. Told there is a deadline to return (or pay), you have a choice to receive a discount on the item (don't want if they don't fit) OR return at your own expense. And asked my choice. I wanted to return but had to wait for a return address from their May 11 email until June 5th (after my April 21 purchase). It's past 30 days. Had to dispute on my credit card.

See above

Reason I chose this business:

Saw for the first time on Facebook. Liked the style of clothes pictured.

Service
Thumbnail of user sandrar1934
1 review
6 helpful votes
October 7th, 2022
Verified purchase

In all honesty I was worried about whether the site was genuine. Happily, My order did arrive within 3 weeks of placing. The items were all there and correct. I did find the buttoned blouse true to size but my other items probably ran a little small. I would have preferred them a little more flowy having said that, they weren't tight and I can wear them. As for one of the blouses, I like the design and print, but not the material. The others were as expected and nice.

Reason I chose this business:

The images of the clothes were quite lovely. Im going on a cruise and they really fitted that vibe.

Thumbnail of user judiths1125
3 reviews
2 helpful votes
August 20th, 2022
Verified site experience

Great choices however I do think that the cost of expedited shipping when it could take as long as 7 days is a bit expensive

Thumbnail of user rosad191
1 review
0 helpful votes
July 25th, 2023
Verified purchase

Easy to order.
Quick delivery
Price is fair for quality
Top size smaller then expected.(this is typical of products made in china)

Thumbnail of user maryn1472
1 review
0 helpful votes
August 25th, 2022
Verified site experience

Love all the graphics. Hard to choose just one. Guess I will have to come back again. Ordering was so easy-to-use.

Reason I chose this business:

Kept seeing it and finally decided to make the purchase.

Thumbnail of user dorisc288
0 reviews
10 helpful votes
June 24th, 2022
Verified purchase

I am not satisfied with the sunflower top I ordered. Please send me how to mail it back for a refund.
Doris Campbell

Thumbnail of user colleenk288
1 review
6 helpful votes
December 2nd, 2022
Verified purchase

Order arrived in a timely manner but there is no way to contact re incorrect size for return or replace. Wouldn't purchase again as material is poor quality. Disappointed as look so nice. Made for very small Asian market

Reason I chose this business:

Clothes looked nice.

Thumbnail of user brendak1024
1 review
3 helpful votes
June 22nd, 2022
Verified purchase

I'm always apprehensive about ordering clothes online. Will it fit? What type of fabric is it? Will I get it? Overall I was happy with my purchase, the clothes are as represented in the photos and descriptions, just make sure you order according to your measurements not your customary size. Delivery did take a few days longer than stated.

Reason I chose this business:

Loved the style of clothes and after studying the reviews, I decided to give it a try. Now I have 4 fabulous new fashions to wear.

Thumbnail of user joanner492
1 review
2 helpful votes
August 16th, 2023
Verified purchase
• Updated review

Package took over two weeks to arrive. Wrote to emails to customer service. No response. Package finally arrived by USPS. Package came from China! First inspection of dress, the polyester overlay is teal and not the same light blue as the dress. The dress itself was pretty. The dress was marked large but was probably a JUNIOR Large. I am unable to contact anyone to get this returned. I will NEVER order from them again! Lessened learned!

No one responded to my emails.

Reason I chose this business:

Liked the style of dress.

Service
Excited to get the pretty dress!
June 24th, 2023
Verified site experience
• Previous review

Excited to get the pretty dress! Great reviews!

Reason I chose this business:

Ease of ordering.

Thumbnail of user bethm930
1 review
0 helpful votes
July 24th, 2023
Verified site experience

Website easy to use. A variety of ways to pay. All positive. We will see what happens re delivery etc.

Thumbnail of user cherylv276
1 review
0 helpful votes
May 21st, 2022
Verified site experience

I just went on line to see if I liked any summer tops. Looked perfect, ordered shirt and pants. Hopefully I will be
Satisfied with the items once I receive them.

Reason I chose this business:

Just went on line. Easy to order.

Thumbnail of user glenysm6
1 review
0 helpful votes
October 19th, 2022
Verified purchase
• Updated review

Pros: Lovely range of well made women's clothing. Excellent communication with the Customer Service team. Reasonable delivery times.
Cons: Inconsistent sizing throughout the website makes it VERY difficult to order correctly, and quite expensive compared to other international websites - BUT, the clothes are very well made and well packed, so it is worth taking the time to ensure you check the measurements on every item you are interested in buying, as they are all different.

Reason I chose this business:

Lovely range of well made women's clothing & reasonable delivery times.

Service
I like many of the clothing items, but the inconsistency...
September 8th, 2022
Verified site experience
• Previous review

I like many of the clothing items, but the inconsistency in sizing, and the lack of a country sizing comparison chart (eg: UK, US & EU) makes it extremely difficult to order the correct size. Other websites have the country sizing comparison chart and it makes ordering MUCH faster and easier.

Reason I chose this business:

Fast delivery and a nice range of women's clothing. If the items I ordered today are the wrong size (again!), even with me having to measure and compare every measurement on every item, I won't buy from Azzlee again.

Good search features and a good selection of clothing,...
August 19th, 2022
Verified site experience
• Previous review

Good search features and a good selection of clothing, but I would like to see the country named that each item is manufactured in, so that the sizing makes more sense and can be more precise.

Thumbnail of user brendam1234
2 reviews
0 helpful votes
August 18th, 2023
Verified purchase

When you order online, there's always a surprise when the product finally gets there -- fabric, length, style, etc., look different in person than online. Happily, Azzlee did a better-than-expected job presenting the clothes I ordered in the online catalogue -- I read the info on their site about the fabrics used and the measurement definitions and scale, and I got pretty much what I expected based on that information. To me, that's a win!

Reason I chose this business:

I was looking for a certain style of capri length pants, and it was among the options Google served up. I picked Azzlee because, honestly, it look more like an established business with the kind of emarketing that doesn't creep you out or scare you off. The site's organized, clean, and fast -- a great experience.

Thumbnail of user jenniferm2252
2 reviews
0 helpful votes
October 1st, 2022
Verified site experience

Clothes fit as expected. Shipping time was a bit slow, but now I understand the process. Communication from company has been good

Reason I chose this business:

First order went well.

Thumbnail of user lyrice2
2 reviews
1 helpful vote
September 22nd, 2022
Verified site experience

Some info accessible, wish there were more exact descriptions of fabric and more reviews to go by, but website operates well.

Reason I chose this business:

Mainly for the dress - I had my eye on it last year and happy to see the style is still available.

Thumbnail of user brians3077
1 review
27 helpful votes
August 26th, 2022
Verified purchase

I ordered five shirts for my wife. They arrived late. The shirts were not the size I ordered and were of such poor quality with obvious defects. The defects included missing buttons, missing buttonholes, tears, snags, etc. in the fabrics and so on.

I'm getting the runaround trying to get a refund. They requested videos, pictures, notes from my mother, you name it. I'm going to have to resort to turning this into my credit card company as a dispute.

I strongly recommend you stay away from this company.

Products used:
None

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About the business

Company Representative

Thumbnail of user azzlees
Azzlee S.
Typically does not respond to reviews

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4.1
18,591 reviews
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