• Badoo

Ratings On Other Platforms

Trustpilot
3 / 5
Corporate Values

Overview

Badoo has a rating of 1.42 stars from 588 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Badoo most frequently mention fake profiles, credit card, and phone number problems. Badoo ranks 572nd among Social Network sites.

  • Service
    87
  • Value
    84
  • Shipping
    17
  • Returns
    18
  • Quality
    80

This company does not typically respond to reviews

Positive reviews (last 12 months): 5.9%
Positive
2
Neutral
1
Negative
31
53
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Several people have complained of Badoo being a fraud and inappropriately charging customers from their credit card.
  • It means NO phone number, NO email adress, NO names.
How would you rate Badoo?
Top Positive Review

“Best Dating app ever”

Mayberry J.
3/27/23

I love this app, really helped me find a lovely girl, to spend some time with. Highly recommended specially if you are just looking for lovely time.

Top Critical Review

“Badoo customers are stupid fake”

Angle g.
7/30/23

What the hell you fake badoo customers report fake with take verify my details photo id for bastard fake user report without verify. You blind badoo customers those fake user bastard rascel abuse i report them mean u get block my id after ask me for verify my verifed id. Which kind of rascel badoo blind fake customers are u doing it block. Make it unblock. U shameless cheaters customers cant able to see mail chat reply Fix your fake stupid mistake?

Reviews (588)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (42) phone number (22) customer service (29) bank account (16)
Thumbnail of user shriyas045
1 review
1 helpful vote
July 30th, 2023

What the hell you fake badoo customers report fake with take verify my details photo id for bastard fake user report without verify. You blind badoo customers those fake user bastard rascel abuse i report them mean u get block my id after ask me for verify my verifed id. Which kind of rascel badoo blind fake customers are u doing it block. Make it unblock. U shameless cheaters customers cant able to see mail chat reply Fix your fake stupid mistake?

Thumbnail of user marys6261
1 review
0 helpful votes
August 24th, 2023

The men on bandoo are nothing but sex seekers,many still living at home on there mamas couch.Many have no car,no job,poor credit and prison records.Im a nurse 15 years own house,always was busy so tried badoo.now im dating people in the real world loving it.Ladies be careful lots of scammers from africa will con you for your life saving just say no, and block be smart.

Service
Value
Shipping
Thumbnail of user kimberlyp1576
1 review
0 helpful votes
July 12th, 2023

I am writing to let everyone know that Badoos dating app is horrible. I got flagged and accused of being abusive and vulgar which I reported that because multiple men were being like that towards me. They did not do anything about it but allowed the other person to report me just because I reported them and they can't handle being turned in. I am never using Badoos dating app ever again even if it's free. From Anonymous person

Tip for consumers:
I would like to let other people know to please be careful going on Badoo because if you report someone they will report you and then get way will something they did bad to you

Products used:
None

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Value
Quality
Thumbnail of user farmeralysiak
1 review
0 helpful votes
July 9th, 2023

I honestly don't know wher to start. I had a Badoo in my lonely single days think 2017 and new ones will randomly pop up with my pic and info. It's annoying as hell. My info is being stolen left right and center.

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Thumbnail of user mayberryjohnson5500
1 review
0 helpful votes
March 27th, 2023

I love this app, really helped me find a lovely girl, to spend some time with. Highly recommended specially if you are just looking for lovely time.

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Value
Quality
Thumbnail of user edwardh1190
1 review
0 helpful votes
June 26th, 2023

I've found and reported hundreds off profiles on badoo yet they still appear why? Because these are fake accounts set up by badoo staff to generate money for the company! The admin never reply to complaints and clearly they know what they are doing because if the site is genuine then the profiles should be available at all times but they aren't! Scammers site

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Value
Shipping
Returns
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Thumbnail of user stevej1300
1 review
0 helpful votes
August 12th, 2023

I will start by saying its the only app ive actually ever met someone from. But most matches like 85% of them are guys with mental illness that think there girls or there actually a girl but there not in the same country or part of the world lol if they fix those 2 huge problems i might get a sub

Thumbnail of user deanl20
10 reviews
174 helpful votes
April 29th, 2023

So I wanted to get back out there and start dating again and my friend told me about Badoo so I give it a try and its a bloody nightmare you try messaging women and you either get ignored or have to pay a membership or get verified with pictures, your mobile number its bloody ridiculous its not easy looking for love especially online when you've sites like Badoo that make it 100 times harder with women putting absolute bull$#*! cause they got verified and all that and men that just want a hook up believe me don't waste your time with this website cause its totally bull$#*!

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Thumbnail of user ashp55
2 reviews
1 helpful vote
July 3rd, 2023

I genuinely did want to try this product, but their purposely mis-leading sales/upselling page achieved its goal - I mistakenly ordered something extra that I didn't want. When I realised this, not 5mins after ordering, I IMMEDIATELY emailed to cancel. They replied the next day saying it was too late to cancel and the order had been processed. They are now saying I have to wait and be sent the product and return it, before I get my money back! This is a scam and a fraud and their morals are non-existant. DO NOT BUY FROM THIS COMPANY.

Products used:
Foot Patches

Service
Value
Shipping
Returns
Quality
Thumbnail of user js1912
1 review
0 helpful votes
April 14th, 2023

I don't think it's the fault of the site itself exactly but I've chatted with two people now whose profiles say they are in my city but when I start to message them then they say that they are in an entirely different country. Not sure how this comes about and it may be them that are scammers. Very odd to me and it sort of ruins the experience as well. It's frustrating to get along with someone you think is nearby but oh wait they are in Venezuela or Morocco lol. Green card scams perhaps? Is there any way to verify locations?

Thumbnail of user terryw1206
1 review
0 helpful votes
August 27th, 2023

After creating a profile, I was unable to re-connect to the site because I was blocked! After several days seeking a response I received their standard email, that my profile was in violation of their terms. I'm just a regular guy, nothing I posted was inaccurate, misleading, offensive, racist, nothing I can think of that was remotely cause for concern.

"We have investigated the block placed on your account extensively, including it being reviewed by multiple support team members, and I can confirm that the block was issued correctly.
To protect the integrity of our moderation processes, we are unable to provide any further details about this block. Please trust that these decisions aren't taken lightly, though we are always happy to review them as we have done on this occasion for you.
As we've now reviewed this block for you on multiple occasions, we will no longer be able to respond regarding this matter."

Such a joke... can't imagine ANYONE paying for whatever service they claim to provide, they must only want the most eligible young people who are gullible enough to splash their cash!

Service
Value
Thumbnail of user roberth4417
1 review
0 helpful votes
February 23rd, 2022

I'm critical for all dating websites but this one is OK. In my opinion, it's on one level with Tinder. There are good people, but many scammers too. I met my girlfriend on this website and I really happy

Service
Value
Quality
Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Robert,

Thank you so much for sharing your honest opinion with us. We are delighted for you both.
We wish you both nothing but happiness. If you would like to share your story with the world please contact us on@Badoohelp or https://badoo.com/feedback/
We hope to hear from you very soon!

All the best Robert!

-BadooHelp

Thumbnail of user cajoe905
1 review
0 helpful votes
August 4th, 2023

Very bad customer service and very expensive, avoid this web site...i would not recommend it...

Service
Value
Shipping
Returns
Quality
Thumbnail of user louisestorer55
2 reviews
4 helpful votes
May 20th, 2023

I have been off and on for a few years. I usually quit due to the poor standards of men. They moan about single mums, baggage, women wanting money etc, fair enough, but so do men. I have met men who don't work, want money to fund their cannabis addiction, you to drive 80 miles for a leg over, or moan about an ex who cheated and won't let them see their kids.
In reality, most are narcissistic fathers who can't be bothered. Narcissistic pot heads who just want supply. Narcissistic people with unrealistic goals moaning about narcissistic women doing the same.
If you're genuine and sincere like myself, you've no hope. If you don't pay, you won't get messages, won't get your profile shown to these narcs who can't come with anything intelligent but " how's u". Can't hold a conversation. Clearly sit on their lap top all day looking for something that doesn't exist. The tiniest amount of effort and they 'think' they've got all these other options. No. Maybe a smile would get you less hand jobs. I'm no model myself but I'm certainly not ugly. Im only looking for love. But narcs don't do love. Profiles are fake.
And what's with the married dudes stuck in a loveless marriage. I'd say marriage is a red flag. Ffs get a divorce if you're that unhappy.
I've had men refuse to talk further because I wanted a date and wasn't going to invite him here or me visit him. They don't do mutual ground. I guess old bald men with no smile are in demand. So many choices.
They even lie about wanting a relationship if they think they're getting laid. No morals.
How can you expect to lie down with a stranger? Ew.
They'd pass you in the street and expect you to notice them 'not looking at you' but get brave on the app. It's like everything else. They just want an ego boost.
If you can't validate yourself, you're lost.

Thumbnail of user gregoryw392
1 review
4 helpful votes
July 26th, 2021

I've been on Badoo for about 2 years but recently when I tried to unlock premium I got charged but never received it. I'm very disappointed because they make it so hard to contact them through normal procedures like email or text. Everywhere I looked online just directed me to other websites or more BS. This is the reason I avoided other websites but now it seems to be a general practice with all these websites, like the read charge just to see if someone is actually reading your text. I guess it doesn't matter anymore that there are people really trying to connect, they just want there euros/dollars. I'm not sad about losing my €2.10 but I will be reporting them to the proper authorities for a scam as it apparently happens more often than not. The End.

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Gregory,

We would never want any of our users to feel this way. We are sorry that this service was not delivered, we would hate to think you have been trying to contact us for ages. You can always reach us on@BadooHelp on any social media form and we will always be in contact within 6 hours.

Please do reach out to us with your registration details and we can resolve this issue together.
Hope to hear from you soon.

-BadooHelp

Thumbnail of user valentinl20
1 review
6 helpful votes
February 15th, 2023
Verified purchase

Bought a lifetime VIP from them. And I was blocked after a few days of use. Allegedly for indecent behavior. Although there was nothing like that. I want my money back! I will sue this fraudulent company and write hundreds of negative reviews on all possible resources. These are scammers! Never buy VIP from them. Then they just block you! Give me my money back!
I will be suing them for libel and fraud.

Tip for consumers:
never buy vip account from them

Products used:
dating

Service
Value
Quality
Thumbnail of user marcoarmada0413
2 reviews
1 helpful vote
May 7th, 2023

This dating app is full of gays, ladyboys, and content sellers. It is a total disgust! Difficult to get a match here.

Products used:
Dating app

Thumbnail of user jaymeg16
1 review
4 helpful votes
March 30th, 2021

Someone out of hate just reported my account as fake when it's my first and middle name which I can prove and I can prove my emails and my pictures of me and my damn cats! Well after just getting blocked I'll never ever use Badoo they don't even checked into things to see if it even is fake wow thank god I never ever paid this whole time I used it for I think two yrs almost now! Well I'll go to use now other dating sites I am done with Badoo the fact they believe a liar not check into things wow!

Tip for consumers:
Use it but if you have ppl whom hate you and start on you stay off of Badoo cause if they lie saying your account is fake then your blocked without no questions cause Badoo doesn't look into the truth only what liars say :(

Products used:
Badoo

Service
Value
Quality
Thumbnail of user manelm
Badoo H. – Badoo Rep

Hey Jayme,

We are so sorry to hear this. We would never want you to feel this way.
We are always more than happy to look into blocked accounts. If you think our decision was unjust please contact us on@BadooHelp with your registration details and we can look into this for you. Hope to hear from you soon Jayme!

-BadooHelp

Thumbnail of user andim45
1 review
0 helpful votes
May 7th, 2023

Filipina sends message to man, filipina want 3000 pesos for nude fotos, man says not interested, man blocks filipina, filipina send complaint to badoo saying man is doing commercial sales, badoo idiots send yellow card accusing without reason. Stay away from these fools.

Thumbnail of user edwarde137
1 review
34 helpful votes
February 1st, 2020

I was charged twice for the same transaction (that I did not authorize). 2 transactions at the exact same time. Badoo billing practices are illegal. The use many sneaky tricks and fraud people. I set my account to never auto-bill me, but there are too many built-in deceptive ways to trick users spending. Paypal declines all requests for refunds because badoo has "proof" that you entered an agreement with them.

Thumbnail of user manelm
Badoo H. – Badoo Rep

Thank you so much for reaching out to us about this.

We understand your frustration but we would never take payment without consent. It is possible that you did not cancel your subscription according to the terms you agreed to when you made the original purchase. When you link your payment details to your account, you're asked to confirm that you've read and understood that doing so would enable you to make pre-authorised purchases using this payment method.

However, we understand how frustrated you are in this situation so we'd like to assist you further. Please message our support team on Facebook or Twitter@BadooHelp and a member of our team will be with you shortly.

We look forward to hearing from you,
Badoo Team

Thumbnail of user matthijsh10
1 review
28 helpful votes
January 25th, 2020

Badoo uses pre-ticked check boxes to trick users into buying things they didn't intend to. This is in breach of British and EU regulations.

I complained to customer service, but they just stopped replying after a while.

However, after I alerted my bank that I had been subjected to internet fraud, I got a full refund of my credit card purchases.

The great thing about this is that Badoo will lose their standing with credit card companies over time.

I used the enclosed picture as proof.

Thumbnail of user manelm
Badoo H. – Badoo Rep

Thank you for reaching out to us.

I'm sorry to hear that you feel this way. While I understand your frustration, please be assured that we would never take payment without your consent. Consent is always given before auto-top up is activated, it is an optional service that can be cancelled at any point therefore we are well within regulations. Also, when you make or pre-authorise your purchases on Badoo, you agree to the terms which are set out to you.

However, I am happy that your bank has decided to process your refund. I hope that this resolution is to your satisfaction.

Thumbnail of user jasong1234
1 review
8 helpful votes
January 22nd, 2022

I spent £1.90 on premium for 1 day.
I check my bank account a few minutes later to see that they've taken an additional £39 for 'credits' that I did NOT authorise, want, or get any request to purchase. I've submitted an unauthorised payment ticket with paypal. Hopefully I can wash my hands of this soon.

For your own wallet's safety, don't touch Badoo's premium service.

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hello Jason,

Sorry to hear about this, but we would love to help you. Please contact us on social media@BadooHelp, with your registration details so we can take a look at it right away. We look forward to speaking to you.

-BadooHelp

Thumbnail of user sinceyagames
1 review
0 helpful votes
September 16th, 2022

It was good when it started but now it's full of catfishers and other sort I'd rather avoid. I've even deleted the app. Unless they take measures to filter profiles better, won't be returning.

Thumbnail of user claytond92
1 review
0 helpful votes
March 4th, 2023

There's a girl in my city that has the same account in multiple accounts with every other dating app and she always has excuses and I told her that it's ridiculous how you're always playing games in line all the time and she's always matching with me and I tell her every time why do you always match with me when you block my number every time and then you're always playing games and making excuses and you're always sending me nudes and it never goes anywhere? They blocked me for sexual-harassment are you kidding me?

Thumbnail of user adamg442
2 reviews
5 helpful votes
July 24th, 2020

I only joined yesterday and paid £3 for badoo premium as it states that i would ve able to chat to woman so paid the £3 and sent message to one woman and it went to a page today to pay for more credits so i thought may be another service so i havs now paid for this so to chat to all. Womem but the £5 was only to chat to thst woman because i went to chat to another woman it come.up with the same message having to buy more credits. Bloody hell this is a scam so i am going to report this to FCA so no one else gets scammed like this. I am on match and i because I'm new they offersd me a one cost of £30 for a period of 6 months so this is £5 per months ans chatted to a few women now so this Badoo is not a dating website its just a money making scam

Thumbnail of user manelm
Badoo H. – Badoo Rep

Hi there Adam,

We're sorry to hear that you're having trouble with billing on Badoo. We're happy to look into these transactions for you! If you'd like, please reach out through a private message with your registered email address or phone number so we can locate your account and help you out.

- BadooHelp

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About the business

Badoo - chat, date and meet with over 450 million people. Join our community and make friends in your area.

Company Representative

Thumbnail of user manelm
Badoo H.
Badoo Customer Service
Typically does not respond to reviews

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1.4
588 reviews
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