• Banggood

2022 SITEJABBER AWARD

Ratings On Other Platforms

Trustpilot
3.9 / 5
ResellerRatings
4.2 / 5
Reviews.io
4.3 / 5
Corporate Values

Overview

Banggood has a rating of 4.52 stars from 127,353 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Banggood most frequently mention shopping experience, great prices, and fast delivery. Banggood ranks 1st among Electronics sites.

  • Service
    533
  • Value
    1246
  • Shipping
    1254
  • Returns
    250
  • Quality
    1248

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.2%
Positive
164
Neutral
9
Negative
29
392
See all photos

What reviewers want you to know

Positive highlights

  • Great market, variety, and prices, with quick shopping experience.
  • So far nice - will rate again based on delivery time
  • 2022 Customer Choice Winner

Critical highlights

  • Customer service not helpful and logistics is slow.
  • I have filed a dispute with my credit card company to get my money back and told them so... no response.
  • Had a lot of trouble adding my phone number in my account details.
How would you rate Banggood?
Top Positive Review

“I would recommend Banggood as a reliable supplier”

Andrew N.
12/29/20

I would recommend Banggood as a reliable supplier. They have consistently delivered top quality goods in a timely fashion.

Top Critical Review

“Shit out of luck if your product is faulty, return for refund is a nightmare”

Lime I.
7/31/23

Imagine having to pay for shipping out of pocket for a product that came faulty, and refusing to refund until the package is returned to their return center, don't even imagine because this is the reality with Banggood. Absolutely the worst customer service and headache from resolving anything if your product is faulty. Also, prepare to get the one-word treatment like "ok" and "thanks" when they refuse to help further.

Reviews (127,353)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (889) customer service (928) delivery time (351) quality products (190) use site (131) credit card (254) phone number (153) post office (62) customer support (132)
Thumbnail of user jimj535
1 review
2 helpful votes
January 2nd, 2022
Verified site experience
• Updated review

Very happy shopping on bangood. Always a seamless and pleasent experience. Delivery times are as they show on order pages. Highly recommend

Excellent price and choice
December 7th, 2020
Verified site experience
• Previous review
Thumbnail of user joec1130
1 review
0 helpful votes
November 1st, 2020
Verified site experience

I would like to cancel the order for my first shaver as I intend upgrading to a different waterproof model. I would appreciate if you can help me with this situation. Many thanks

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Thank you for choosing Banggood.

Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at vipservice@banggood.com.

Best regards,

Thumbnail of user kevina919
1 review
0 helpful votes
September 24th, 2020
Verified site experience
Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user przemekp1
1 review
5 helpful votes
November 18th, 2020

I had to contact customer service because my smartphone malfunctioned. And it was one of the best and most positive encounters with any customer service. These guys are very helpful, polite and focused on actually solving my problem. They're responding very fast and always provide clear information on possible next steps of my return/refund claim. So if you're worried how your guarantee would work in another end of the world - just don't. It works perfectly.

Thumbnail of user carolu421
1 review
2 helpful votes
October 12th, 2021
Verified site experience

I hope it's saying fake or phony website that just takes people money looking forward to disguising myself to make my little boy you know makeup make his day pretty much

Thumbnail of user fredg284
1 review
2 helpful votes
September 4th, 2021
Verified site experience

Haven't used Banggood in a long time but still got excellent service. All my previous data was still on hand and correct and transaction went right through. Now let's see how they do on shipping.

Thumbnail of user davidh5955
1 review
3 helpful votes
September 7th, 2021
Verified site experience

Great. Sometimes that's more than a month to get here. Wish it was faster. I know that is a shipment issue and not Banggood

Thumbnail of user sylvias394
1 review
0 helpful votes
February 23rd, 2022
Verified site experience

Easy ordering, ordered for my son with autism who loves playing musical instruments and really think he will love this especially having the led lights to teach the tune great idea looking forward to receiving it thanks

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

You are our very important customer. If you require any further information or assistance, please do not hesitate to contact us at vipservice@banggood.com

Best regards,
Banggood Team

Thumbnail of user anthonyr1434
1 review
2 helpful votes
August 2nd, 2022
Verified site experience

I enjoy Banggood very much - I'm from London UK but I don't have much money and I've saved a lot and been able to purchase fun toys for the kids in the family. I appreciate the UK shipping and I don't care about politics I actually like & respect the Chinese and if a company makes a good product I don't care where it's from. Keep up the good work and P.S. I figured why not ask - can I have a coupon or voucher please? :)

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer.

Thank you for letting us know about your pleasant experience with Banggood.

Here are more details about How to redeem coupons:
https://www.banggood.com/help_center/question_category.html?catid=281&artid=2353

We will continue to offer you better products and services. Nice day!

Thumbnail of user arvindm13
1 review
1 helpful vote
January 30th, 2022
Verified site experience

Very large number of varieties confuse the buyer what to buy and what not. It was super amazing experience always.

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Thank you for placing an order with Banggood.

Customer suggestions are our driving force for continuous improvement.

You are our very important customer. If you require any further information or assistance, please do not hesitate to contact us at vipservice@banggood.com

Best regards,
Banggood Team

Thumbnail of user jeffh1752
1 review
1 helpful vote
September 5th, 2022
Verified site experience
• Updated review

So far so good.
Banggood seems legit, web site is efficient.
Prior purchase showed up a LOT faster than stated, which is awesome!

Seeing as its all made in China... cut out the middle man and order direct eh?

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

Ordering/payment was easy
August 28th, 2022
Verified site experience
• Previous review

Ordering/payment was easy.
Now... lets see how delivery and the product fares in comparison once it arrives.

Thumbnail of user rebeccat852
1 review
0 helpful votes
October 2nd, 2021
Verified site experience

I just hope my gazebo will be delivered in time, for now i wont say anything about the shipping

Thumbnail of user runlin16
1 review
0 helpful votes
July 31st, 2023

Imagine having to pay for shipping out of pocket for a product that came faulty, and refusing to refund until the package is returned to their return center, don't even imagine because this is the reality with Banggood. Absolutely the worst customer service and headache from resolving anything if your product is faulty.

Also, prepare to get the one-word treatment like "ok" and "thanks" when they refuse to help further.

Tip for consumers:
No

Products used:
Faulty Drone

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandrat457
1 review
2 helpful votes
August 29th, 2020
Verified site experience

Told I could get a $20 voucher as a first customer basis. However it was a lie, could only get $5. Also wonder why when selecting a Voucher at the beginning the programmers are dumb and dont place a note that says "Your vouchers selected now WILL BE AVAILABLE FOR SELECTION ON CHECKOUT" Doesn't seem very professional to me at this stage. I will now await to see rest of process when purchase arrives as told 10-25 days.

Thumbnail of user iliasy1
1 review
1 helpful vote
January 24th, 2022
Verified site experience
• Updated review

I stopped shopping on aliexpress now because with your company I have no additional taxes or customs and the products come quickly.

I have a problem with my order WHICH WAS DONE ON 11/11...
November 21st, 2020
Verified site experience
• Previous review

I have a problem with my order WHICH WAS DONE ON 11/11 with number *******, while the product was delivered in a week, it is still being processed

Thumbnail of user marthau389
1 review
1 helpful vote
November 6th, 2021
Verified site experience

Easy to serch, easy to compare, competitive price.
This was my first Banggood purchase experience from Japan,
And I really enjoyed shopping with you guys.
Thanks soooo much!

Thumbnail of user kevinz489
1 review
1 helpful vote
October 3rd, 2021
Verified site experience
• Updated review

Good prices, products always arrive in good order. Sometimes it takes a while but if you account for that it's fine

Great products, excellent prices
July 8th, 2021
Verified site experience
• Previous review
Thumbnail of user bettyw386
1 review
3 helpful votes
November 11th, 2020
Verified site experience

For a first time buyer, I had some doubts about the compatibility between Promos and Discount Codes. Also The order in the registration, as I was registered with out giving any data about me, but also later when paying with PayPal I had to give my address. Why didn't it took the address from PayPal as other webpages. Anyways I hope Banggood becomes one of my online shopping websites as it contains a lot of products I'm interested in.

Thumbnail of user chadh225
1 review
2 helpful votes
July 23rd, 2020

Do not waste your time or money. This website continues to take orders for a product that is not even in stock. So your order just says processing. It never ships. And when you request to cancel order that's when I found out item I ordered is out of stock. Use PayPal for refund. You will need a refund if you order anything.

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear Chad H,

We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
vipservice@banggood.com

Best regards,

Banggood Team

Thumbnail of user dong338
2 reviews
1 helpful vote
December 24th, 2021
Verified site experience

Fast and easy to use web site. Can't wait for my products to arrive. Will give a separate review of each item I ordered.

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Thank you for taking the time to leave your comment.

We will do our best to ensure that the products shipped to our customers are in their best condition. And we will then ship them once we gather up all the items, do strict quality-control tests as well as carefully package the items.

We take the security of your personal information very seriously. If you have any questions, you could contact us at vipservice@banggood.com

Best regards,
Banggood Team

Thumbnail of user dennisb668
1 review
1 helpful vote
September 14th, 2020
Verified site experience

There are some things that take a long time to get but overall My experience has been great with Banggood. I recommend them to anyone in need of electronic parts or tools.

Thumbnail of user marym2650
1 review
0 helpful votes
August 15th, 2020
Verified site experience

La mia esperienza complessiva è positiva, ma al momento che si presenta un problema tecnico, un non funzionamento e lo comunico, è assurdo che mi viene richiesto il video o le foto in quanto l'oggetto da esame visivo è integro, io mi son dovuto assumere l'onere di buttare tale oggetto non funzionante, è successo con una piccola plafoniera con 90 led ad energia solare con telecomando, spero non succeda più in futuro.

Thumbnail of user tomg1101
1 review
0 helpful votes
September 6th, 2022
Verified site experience

Me encanta poder encontrar todo lo que necesito en Bangood, pues siempre acostumbran a tener los precios más bajos que sus competidores y hasta la fecha nunca he tenido problemas de aduanas, solo espero que esto siga siendo igual y no tener que pagar tasas, iva ni cualquier otro gasto adicional, pues sería lo peor y naturalmente cambiaría este comentario.

Salu2!
Pere. El Ruedas.

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer.

Thank you for letting us know about your pleasant experience with Banggood.

We will continue to offer you better products and services. Nice day!

Thumbnail of user jurajm1
1 review
1 helpful vote
January 25th, 2021
Verified site experience

Everything is great except one simple thing. I want to change the country code of my mobile number when I'm ordering. Because I live in Malta it doesn't mean I have Maltese phone number. Thank you

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user davido1052
1 review
1 helpful vote
January 12th, 2022
Verified site experience
• Updated review

Hi, Banggood, it took along time to log in to Paypal, but went another way & it was spot on, keep up the Great work you do for your Customers,
yours D. O.

Thumbnail of user rebeccal10
Katherine L. – Banggood Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

You are our very important customer. If you require any more further information or assistance, please do not hesitate to contact us at vipservice@banggood.com

Best regards,
Banggood Team

Waited a long time for this
April 14th, 2021
Verified site experience
• Previous review

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About the business

Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.

Business History

Banggood was founded in 2006, and at that time it was specialized in computer software research and development.
It shifted its business to international e-commerce services, and since then it has become an online retailer selling almost everything you may need or think of.

The whole Banggood team is committed to providing customers with low-price and high-quality products as well as professional customer service.

Our motto is “Best bang for your buck”, and we follow it by ensuring that our products have exclusive deals and special promotions only for you.

Company Representative

Thumbnail of user rebeccal10
Katherine L.
Typically does not respond to reviews

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4.5
127,353 reviews
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