Crutchfield

I placed an order for about $250 worth of Crutchfield products to be shipped to a postal parcel station in Blaine Washington. I jumped through all the hoops and they placed a charge against my credit card which went through my bank with no issue. Then they decided that they needed to confirm that I had an account with the postal parcel station and they emailed the station for this information. I checked with the postal station and they confirmed that they responded to Crutchfield's request. Crutchfield said they did not receive it and elected to cancel my order. I checked with Crutchfield and they confirmed that they regularly send product to this station. So it wasn't that they didn't know if the postal station existed, they simply didn't know if I had an account there. So what, if they sent the parcel to the station and I could not pick it up, they could always take it back with a suitable restocking charge. They had already demonstrated that they could take the full purchase price out of my credit card.
No when I go to the postal station, i need to identify my account and they won't release any parcels unless I produce government issued identity. So whether they confirm if I have an account should be irrelevant to Crutchfield. I have made many purchases through this station from Amazon and others and have never had this problem.
Anyhow, I won't be placing any orders to Crutchfield again, and I recommend caution to others.

I can't say that there is any particular assortment.
But it has all the basic models and most of the products are always in stock.
You can deal with the necessary purchases in a couple of minutes.

Nicest sales team and always accommodating. One less thing in life to be stressed about. This company is a National Treasure, and for many decades.

Alpine receiver + 6 speakers took 12 hours for handyman to install. Alpine bluetooth voice didn't work, so replaced mic & voice didn't work, then replaced Alpine receiver & voice still didn't work. Bought Sony DXS B700 receiver and dash kit didn't fit my 2007 Camry. Having Best Buy do installation.

I have been a Crutchfield customer for years. I got exactly what I needed in a timely manner and had excellent online customer service when I needed to contact a representative with questions. It's always a pleasure doing business with Crutchfield.

The ratings and reviews are an incredible resource. When I made a purchase, the shipping information was available immediately and it came super quick! Great experience.

I purchased my first item from Crutchfield (QLED TV) and it arrived today. I had promised myself to use them since I got excellent advice from them on a different product, a year ago, that they no longer carried (was discontinued) and they told me to get one even if it meant going elsewhere. So, I got my next TV from them. New TV's are not easy to ship as the glass is so thin. It arrived perfectly and right on time with no drama from UPS (their only shipping partner). Since Covid nothing has seemed to go right in customer service - Crutchfield is the obvious exception. I am now a loyal customer.

My wife is a successful mystery writer with a new first-tier publisher. Her success requires her to travel often. I wanted something practical and useful for these trips. The Bose wireless headphone allow her to work while on the road. They block out distractions and provide an environment where she can focus.

Hesitated to choose between the Sony or Senheiser audiophile headphones since their specs were similar. But Ziggy, their expert, clarified some crucial points to me and I bought Senheiser Momentum 4 Wireless.

I ordered a lg OLED TV in stock. Crutchfield says 2 day shipping. It's now going on a week and I still have not received my tv. I live in NC.I could driven to Crutchfield and picked it up. So much for 2 day delivery!

Crutchfield has quality audio and video equipment plus much more. Prices are great, and shipping my orders has always been two to three days. You can not ask for much more that that.

Have been waiting three weeks for my order and it still hasn't came. Called customer service today and they said they don't know what happened and would send an email. I will just go with another supplier for future purchases to avoid the way longer then quoted shipping time and the poor customer service that couldn't give me any insight of my order.

Purchased Marantz ND8006 CD player, cables and Panamax line filters. All are working well. Prices are comparable to many other websites. Service was good with online chats. I was not able to speak directly with one of the advisers that returned my e-mail. Busy holidays I suppose. Delivery was as promised (New Years Eve).

I have a 1996 Chevy Astro Van that needed a upgraded Radio and Back up Camera Mirror.These Guys are by FAR the BEST Company I've Ever Dealt with. Product is Superior and they are very helpful and Nice to talk to.I will always recommend them to every one I Know...!

Second time we used Crutchfield.
Both times we had to search for non-Crutchfield YouTube videos on installation. It would have been tougher without doing that.
Window tinter, auto glass installer and DIY auto radio install YouTubes helped with disassembly of dashboards and door panels without damaging parts. Crutchfield has a few videos but they are incomplete and don't offer tips nor cautions.
Crutchfield included instructions were "remove from package, assemble, install."
So we had to call for assistance as well.
The Crutchfield phone assistance was helpful and friendly. A bit confusing, but we figured it out together. Have a computer with email handy when you call.

I was looking for some Klipsch outdoor speakers to replace the ones I have had for 12 or 13 years. Crutchfield had them ready for shipping and I got them within a few days. I have already mounted them and have enjoyed listening to the great sound coming out of these speakers. The model of the speakers is KHO-7

Navigating the site was easy and I was able to find what I wanted. After the product shipped I received it in a timely manner and everything was correct. After installing the speakers I was more than pleased by the sound of the speakers. I will definitely use Crutchfield again in the future and will recommend them to anyone.

I needed to replace the stereo on my 2012 Jeep Liberty. I bought a Boss unit from Crutchfield w/ Backup camera. I hadn't worked on a car stereo in over 30 years, so I was hesitant. Audio shops wanted $800 and up to install one. I got the Boss stereo, adapter plates and wiring harness for $300.00. Paid $25.00 to have them prewire the harness. Best money I ever spent. I had everything installed in under 2 hours. That included a few calls to the customer support line. Customer support was the best I have experienced. Thank you to the whole Crutchfield team.

Bought a resto stereo to replace old factory stereo. Got stereo that was missing screws originally was told to buy them at hardware store, but they don't handle that small of screw. Called back and restro was supposed to send me the screws 3 different times they sent me nuts and washers, now because it's been more than 60 days I'm stuck with. $300.00 radio I'm missing parts to put together a d can't use. Never buy again from here or restro

I've been purchasing at Cruthfield for a long time... and it's getting better every time!
Great company...

SO much helpfulness and a totally friction free experience again. Everything arrived quickly and without issue and the free installation accessories fit flawlessly. Thank you so much

I have been purchasing TVs, camcorders and stereo equipment from this company since they opened their doors. They have the best technical support team on the planet. Where else could you go 10 years after purchasing a stereo component and still get excellent technical support? I had a 15 year old stereo receiver that I had long since lost the manual for and they helped me with some connection issues. Prices are very competitive, but even if they may be slightly more than some discount shops, the lifetime technical support is worth every last penny!

I didn't know what size speakers would fit my car and going to crutchfield.com made it very easy it let me choose my vehicle and pulled up every speaker that would fit it and very reasonable prices