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eDreams has a rating of 3.77 stars from 4,685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and free trial. eDreams ranks 13th among Travel Deals sites.
This company responds to reviews on average within 2 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
Am experiencing on a little confuse on my bookings, I want to find out if my flight to London needs transit visa before bidding to Toronto from Ghana. I haven't received any confirmation yet, if there must be a transit visa then I'll change my transit destination to another country.
Apart that's Everything it's on point and easy when booking a flight and discounts and offers on deals for comfortability.
Thank You
Great deals and easy bookings
I book in edreamz last June,******* and it's was showing in online price is Qr. 4300 something and but they charge me for the amount of Qr 4593, when I complain it they suddenly do an refund without any asking if what I want to happen, it's not convenient to call them, hang you for 25 minutes and another time until add the time, it's confusing what they did, until now I haven't received any money from the refund they said. Worst website not helpful even,
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated.
Will definitely use eDreams for future booking
Their website have competitive prices and very easy to use
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
There was a problem incurred with our booking confirmation but it was quickly solved by customer service. Great response time!
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
EDreams has so little trustworthiness that flight companies now automatically block bookings from them. They "just happen" to not warn you of this, while charging you up to 50% extra on your flight for no reason. And if that company happens to be Ryanair which you'd swear was managed by a sadistic Jigsaw killer from how much they like trapping you in a catch-22 where getting assistance is impossible.
Long story short: airlines won't accept eDreams booking, eDreams sells you bookings anyway.
EDIT: They also have bottom of the barrel customer service, as you can see from the soulless copy-pasted reply to mine and others' review.
I tried for 2 weeks to book tickets for our family of 6 to go from Bogota to Cartagena, Colombia. Their online system could not confirm the purchase. So I tried a back door and somehow ended up on eDreams' site. They immediately accepted and confirmed my reservation. I'm still not sure of the exact cost, however, as the amount on the confirmed ticket is less than what showed on the invoice when I made the reservation.
By accident. See above.
Wonderful. Everything by just one click. No payment issue and give to you reasonable price and cheap flights tickets..
I am very new to flying and have never booked my own before. Lynx was straight forward and provided a good rate for me. I was only confused about weight restrictions for personal item luggage, but hoping for the best at the terminal tonight would absolutely use Lynx again if all goes well!
Recommended by a friend
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
We needed a ticket for the same day flight and was able to get that at a reasonable price. Thanks
The price they quote will change AFTER you click purchase. They advertise a low price and then you get charged extras without your consent. Booking.com always sets out the total price clearly. EDreams will scam you, and you have no way to recover the money. Their "customer care" is a joke. ENightmare. Avoid at all costs. This is whey there are sooooo many negative reviews out there for this company. They are deceptive and fraudsters
Products used:
hotel booking
Everything straight forward despite a few negative reviews that I read which made me skeptical at first. Relieved my booking confirmation within 24 hours which I then confirmed via visiting the airlines website.
Also was able to cancel my prime membership without any issues.
Overall I would recommend E dreams.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I had a fantastic adventure with e dreams from booking plane tickets, hotel reservations and more, I just was unable to check in electronically for some site issue a guess but that didn't stop me from visiting London, UK thanks a lot and keep up the good work hope to do it again soon!
Actually it just popped up and I guess I tapped on it, but now I know the dedication and good work you put on it so I will choose e dreams for my next visit back to London, UK thanks again!
Cheaper flights with prime membership. I would definitely recommend you to get the membership. Custom service is very friendly and professional.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
They automatically start charging you for things months after your flight. I had to fight multiple fraudulent charges from them. Scam.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I booked my trip to Siem Reap through eDreams. It was so user friendly & prices were amazing. Would definitely recommend this site
The process was swift, straightforward and clear to understand. Only the process of paying is a little bit creepy. I mean, I didn't even get a prompt for inputting my card's temporary password and the payment was already completed. No security in this regard, thus I'm scared of making any booking in the future using this platform...thank you
Through kayak
The navigation on your app is terrible. It kept putting me back to start again, however did remember my travel dates and location, but not the airports selected. I ended up booking a flight from an airport far from me when I had selected one just a 5 minute drive away. This has now added significant cost to my trip, rendering the prime discount useless. I won't be using your service again.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
The site comes up with value for money deals for my selected destination. Easy site design to navigate through and compare different combinations of available ticket prices. Quick response and quick confirmation after successful payment.
Good and attractive deals on ticket prices.
Easy navigate, and got a better deal then before. Best rates and options of airlines to go with.
This is my first time choosing eDreams, from now on that’s all I’m choosing
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I was on mobile and found the process to be quite smooth.
I would've liked the option to add more than one additional carry-on, however. If I want to travel with a larger suitcase plus my golf clubs, for example, I'm unable to sort that out ahead of time. Perhaps this is an airline specification and not that of eDreams.
This is my first time using eDreams. The price was competitive. I hope service goes as smoothly should I encounter any issues during my trip.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I used this service for the first time. It was easy to use and flight confirmation details sent to me immediately. Thank you eDreams.
Gave me a better deal
I made a booking to rent a car but when I got to rental company my card got rejected. I had this confirmed by the rental company and reported immediately to eDreams (without even leaving the rental office). I paid online for a car that I didn't get from the rental... Contact is difficult, it's been over 3 weeks and they don't want to return the money! They say they're investigating... Scam, avoid!
Total rip off!
Thought that I would be getting a decent discount and was very happy about it. Who would not be happy with a 100 euros or more saving?
Out of curiosity, I went to check directly with the airline (Brussels Airlines). And to my surprise, I found the price to be nearly 200 euros cheaper with Brussels Airlines.
I cancelled my reservation (within 30 minutes) with Edreams and Prime, learning that I would not be extra charged.
Got my refund and less than 195 euros is missing. Non-refunded service fees and prime subscription.
I thought u were easy to.deal with.
Just entered my dates for flying and u gave me a great deal with sun express thanks
It came up.on my phone wheni entered my destination
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I like booking on eDreams, because there is a broad selection of good fares, and the process to select them is straightforward. What I am less enthusiastic about (and always warn my friends for) is the gauntlet of extras I have to run before getting to the final booking and payment page. It would be great if my eDreams profile would contain a set of pre-selections for all these extras, so they won't be paraded in front of me again and again.
For the fares and the wide selection
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.net/customer-service/#/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted 2.4 million members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team