• Facebook

Ratings On Other Platforms

Trustpilot
1.2 / 5
Corporate Values

Overview

Facebook has a rating of 3.06 stars from 1,923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Facebook most frequently mention great way, old friends, and family members. Facebook ranks 13th among Social Network sites.

  • Service
    394
  • Value
    357
  • Shipping
    232
  • Returns
    218
  • Quality
    340

This company does not typically respond to reviews

Positive reviews (last 12 months): 25%
Positive
42
Neutral
0
Negative
126
499
See all photos

What reviewers want you to know

Positive highlights

  • This might be stalkerish, but privacy settings usually allow users to limit information.

Critical highlights

  • I tried to contact customer service but there is no such thing in the Facebook world.
  • Well, this week, they disabled my account for violating community standards!
How would you rate Facebook?
Top Positive Review

“This is best app”

binuri m.
5/26/23

I can confidently say that this is the best app I have ever used. I was able to access a healthier workout program, a new meal plan, and a real-time calorie and water tracker, as well as an extensive list of exercises to help me get in shape faster. At home, without gyms, I could eventually reach my fitness goal. Your assistance is greatly appreciated. Periodically I practice various meditation techniques. There are also exercises to consolidate your results!

Top Critical Review

“Facebook is some hos”

Ryan A.
7/19/23

We need to get a protest together right now and put a stop to Facebook taking away our freedom of speech. This dude just called me a $#*!ing cop because I made a comment about chat gpt. I tried to say I ain't no cop you got me $#*!ed up and they wouldn't post it. Sometimes people need to be told that what they're saying is stupid but instead we just keep letting mark suck a turd tee bag us with this bull$#*!.

Reviews (1,923)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (64) community standards (34) phone number (30) face book (19) fact checkers (17) privacy settings (15)
Thumbnail of user dashworth31
1 review
0 helpful votes
July 19th, 2023

We need to get a protest together right now and put a stop to Facebook taking away our freedom of speech. This dude just called me a $#*!ing cop because I made a comment about chat gpt. I tried to say I ain't no cop you got me $#*!ed up and they wouldn't post it. Sometimes people need to be told that what they're saying is stupid but instead we just keep letting mark suck a turd tee bag us with this bull$#*!.

Tip for consumers:
Yeah I keep getting followers every day on there but my followers keep dropping. Mark is doing some shady stuff because he doesn't want to pay anyone. He's a little sneak thief

Products used:
Just a broken platform

Service
Quality
Thumbnail of user bulld6
1 review
0 helpful votes
August 21st, 2023

Sir I mistakenly disagreed by the decision.sir please fix this issue possible soon. And i wish you will recover my Facebook account.
Thank you sir

Thumbnail of user trungchil
1 review
0 helpful votes
August 23rd, 2023

Facebook can be fun good for the marketplace but not for fraud. I reported a transaction with proof of the seller admitting that fault but claim that I should not have trusted his description of the tires as being barely new and driven than 4000 miles. I was in a hurry and found out the tires are 10 years and cracked if you look very closely. My fault for being in a hurry. I submitted our entire conversation, text, emails, to Facebook 4 times and got no response. The seller is still selling and updated his description.

Products used:
Unusable

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Value
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Thumbnail of user protyoyb
2 reviews
0 helpful votes
February 22nd, 2021

Facebook is a great social media site but it needs to change its privacy policy and give more importance to its users privacy

Quality
Thumbnail of user binurim
1 review
0 helpful votes
May 26th, 2023

I can confidently say that this is the best app I have ever used. I was able to access a healthier workout program, a new meal plan, and a real-time calorie and water tracker, as well as an extensive list of exercises to help me get in shape faster. At home, without gyms, I could eventually reach my fitness goal. Your assistance is greatly appreciated. Periodically I practice various meditation techniques. There are also exercises to consolidate your results!

Thumbnail of user mariep896
1 review
4 helpful votes
May 2nd, 2023

My fb account was hacked three weeks ago. They gained access to my account, changed my email and phone number, and I just noticed there is a new email associated with it. I have tried to respond to the security emails, all of the rabbit holes of "follow these steps", etc with the same outcome! Unacceptable! You don't hear of other social media sites having this problem and fb doesn't seem to care. I'm starting to believe that maybe they are the ones putting the hackers in play.

Thumbnail of user charnldc77
1 review
1 helpful vote
July 17th, 2023

"Facebook" are the biggest hypocrites in social media! It's OK for the left woke liberals to say anything or do anything on FB and you don't care, but when a conservative stands up and raises an issue or the TRUTH, you shut us down or limit our accounts! FB consistently allows liberals to say or do anything on their platform! However, when a conservative expresses their opinion FB Restricts your account!

Products used:
Service

Service
Value
Quality
Thumbnail of user frankshadow2
1 review
0 helpful votes
June 2nd, 2023

It has become a norm for Facebook to interrupt every of our activities on Facebook with an endless Ad since meta… came into power. It's annoying to say the least, you don't need to force the ad down our throats.

The pic. Is just example of what I mean.

Thumbnail of user stevet62
7 reviews
5 helpful votes
April 14th, 2023

Facebook Marketplace is full of Chinese Scams. You got Bose Multi CD radios that are continually advertised at under $50. That even Bose has a warning about. There is a folding.22 Magnum pistol regularly advertised. There must be a ton more scams but Mark Zuckerberg doesn't care. Facebook is too big and Mark Zuckerberg is hurting members. The man needs to be held accountable.

Products used:
None

Thumbnail of user jackieleebowman
1 review
0 helpful votes
July 5th, 2023

Face book is just a rip -off sucks sucks sucks sucks sucks sucks sucks sucks sucks suck sucks sucks sucks

Thumbnail of user jghops6
2 reviews
0 helpful votes
July 14th, 2023

I received nude images with body fluid liquids on the girls mouth and genetals while posting images of my fossil rocks. I was attacked by a Venessa Johnston at the same time being abusive and harrassing with rude posts, live. Then, while I ignored the rude posts but reported the rude posts and continued my post, I got a message popup that said my account was suspended for 24 hours. Then it disapeared in 2 seconds and I don't know if it was real or hoax, because my account looked normal to me and still going. So, I deleted my account anyway because of this rudeness and hacking of my account...malicious and dirty popups, etc...Full Nudity with bodily fluids image popups, porn...07-14-23. My college dorm mates have also quit facebook for getting ripped off on advertising fees.

Tip for consumers:
Facebook.com has become a threat to me for over 10 years.

Products used:
Facebook.com, Fossil Hunting Websites.

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Thumbnail of user eval75
69 reviews
96 helpful votes
December 18th, 2019

For the most part I do like Facebook. Mainly because of the people I have become friends with and a lot of information. As for Facebook they suck. It is a subject that could take a lifetime to talk about. Sure they have their rules and regulations but then they do stupid crap like remove posts that really should not have been removed or they reprimand you for requesting to many friends then they make suggestions of friends whom you don't even know. Then while they are deleting your good posts they will not remove a post that is sexual or enticing. Or they suspend your account (put you in Facebook jail) for doing nothing wrong that they see as wrong. O the list goes on and on...

Thumbnail of user catieo2
2 reviews
1 helpful vote
May 29th, 2023

Putting all the known controversies aside and reviewing the core product- particularly the mobile app- for the operating budget, you would think FB would take the time to design and execute well, and make technical glitches easy to report. It's glitchy, the algorithms are strange, and there's no ability to customize/personalize. Glitchy: you can't jump to a time stamp or point in videos. If that's deliberate design to force you to watch the whole thing, then it's manipulative and a poor user experience. The only thing I like to use is FB marketplace, but again, glitchy. Everytime I navigate there, I get suggested products I am not interested in and that are inappropriate or explicit. If I hit the "X" to remove them from suggested, they just reappear along with similar items regardless of the preference I have clearly expressed as a user by removing them. If you want to advertise things to me, fine- but at least develop a user experience that adapts or give me a say in it. Or give me the option to expressly tell you what I'm interested in- I GLADLY will tell you so I don't receive any more explicit or immature content when I'm just trying to buy a KitchenAid. I think the algorithm literally just took my age as an input and decided, "oh! You're a millennial. You must love 420 stickers and cake pans shaped like body parts". Really amazing app experience no one asked for between the Products You Might Like and loading up your feed with videos of police chases so you can't see normal things like updates from family members. So annoying I delete the app to limit the data Meta can harvest (sorry Meta- you didn't earn it) between searches and just look at NextDoor and Craigslist first when buying locally.

Service
Thumbnail of user nadia1
2 reviews
0 helpful votes
July 2nd, 2022

This site is based mainly to benefit from the people who subscribe to it and to convert their information into a commodity that is used to make profits without the knowledge or permission of the user to do so.

Service
Value
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Thumbnail of user riverr10
4 reviews
2 helpful votes
September 15th, 2020

They try to get as much money as possible out of businesses and they provide a bad service. Really unhappy

Thumbnail of user tillyk3
2 reviews
1 helpful vote
May 2nd, 2023

Facebook has been around for years, I've had an account ever since they came out. Which they have added a lot more features and things to do. I believe it's a great way to spend your time when you have nothing else going on by scrolling the feed. It's always a great way to meet need people, not to mention sell things you no longer need and buy things you didn't know you needed. Facebook really is a great website for just about anything. I don't know what the world would do without Facebook. It truly does make the world go round.

Tip for consumers:
Remember to always look at the seller reviews before you have something shipped so that way you don't get ripped off.

Products used:
Smart watch

Service
Value
Shipping
Quality
Thumbnail of user e4missebonie
1 review
0 helpful votes
August 21st, 2023

My shopping experience was great, smooth and fun. I highly recommend for those looking to experience fun while shopping

Tip for consumers:
No

Products used:
All the beauty products I got

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Value
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Thumbnail of user jackieg249
2 reviews
0 helpful votes
April 8th, 2021

I've been using the product for about 3 weeks and loving it! Noticing a difference in my arms more than my legs.

Thumbnail of user bj6880094
2 reviews
11 helpful votes
April 11th, 2023

Facebook is the worlds largest scam company. They've made several false invoices claiming my Facebook account owes them money for advertisement promotion. I have NEVER requested promo from Facebook, nor have they ever promoted my page or posts. They don't even allow me to reach more than 20 people when I post a pic or story, yet alone promote me. This is the biggest scam company in the world right now.

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Thumbnail of user jessicaw874
2 reviews
0 helpful votes
August 26th, 2023

If I could give this company a 0 star rating I would. There's a post that 100's of people have shared and people are treating me like I broke a law. I am being harassed, threatened, my family does not feel safe to leave our house because of this post. The person is saying we should be killed and Facebook just says the post does not go against community standards. The post even includes the area I live and people are now trying to find us. Screw you facebook! That is completely illegal what people are doing to us and you just stand by it but block people for the dummest stuff.

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Quality
Thumbnail of user patrickk356
1 review
0 helpful votes
December 25th, 2020

Facebook has the best features for social networking. Subscribers are able to interact, market their products, and easily communicate. Facebook messager helps in individual communications thus increasing privacy

Thumbnail of user aimeej42
1 review
0 helpful votes
April 2nd, 2021

Everything that I have ordered from here for my store has been fantastic. I havent had any order issues, late orders or bad products. Thank you so much.

Products used:
bags, clothes racks, signage flags

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Value
Shipping
Quality
Thumbnail of user juliag95
1 review
4 helpful votes
June 26th, 2023

Facebook allows all kinds of animal abuse and animal cruelty and promoting that … But Facebook blocking anyone who speaks the truth about chemtrail or Cabal or Bill Gates poison vax …

Thumbnail of user raew64
3 reviews
0 helpful votes
July 11th, 2023

I have been cheated on facebook marketplace sever times, and the seller on facebook is not always dependable and honest, there even a seller sold the stuff to someone else when she accepted my offer!

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Thumbnail of user youssefe31
1 review
0 helpful votes
July 9th, 2021

من المهم ان تعرف ان الموقع اللدي تشتغل عليه هوة صادق ام زائف وهادة ما تهلمناه من شركة جوسيال العالمية والمحبوبة لدا المغاربة جوسيال ارجعت لنا التق المفقودة من المواقع و الشركات الاكترونية اللتي فقدتنا الثقة في العمل على الانترنيت شكرا لك جوسيال

Tip for consumers:
المواقع الاكترونية الصادقة

Products used:
اتات منزاي

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Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
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