• FineArtAmerica

2022 SITEJABBER AWARD

Ratings On Other Platforms

Trustpilot
3.9 / 5
Better Business Bureau
1.1 / 5
Corporate Values

Overview

FineArtAmerica has a rating of 4.61 stars from 2,102 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FineArtAmerica most frequently mention high quality, customer service, and perfect condition. FineArtAmerica ranks 14th among Home Decor sites.

  • Value
    147
  • Shipping
    147
  • Quality
    138

This company does not typically respond to reviews

Positive reviews (last 12 months): 87.7%
Positive
335
Neutral
1
Negative
46
137
See all photos

What reviewers want you to know

Positive highlights

  • I loved the art work by Joseph Macoul and had a hard time choosing.
  • The shower curtain is perfect for my son's bathroom.
  • 2022 Customer Choice Winner

Critical highlights

  • $192 order $54 ($10 for each $32 item) Customer service was unhelpful bordering on rude when asked about this.
  • Within the hour they emailed me to say the package had been lost in transit and to contact Fine Art America.
How would you rate FineArtAmerica?
Top Positive Review

“Excellent service”

Llinos P.
7/10/23

Great experience. The buying process is really straight forward and clear with different size/ price options. Once you've made a purchase you have a log in on the website to track the progress of your order, so you can keep tabs on it easily. Delivery was really timely and as described. The packaging was such good quality and hardy and really protected my goods (especially important as was being sent overseas). Would definitely buy again with total confidence.

Top Critical Review

“Don't bother purchasing their T-shirts/Each item shipped separately.”

Joni B.
6/8/23

For the price I expected two decent T-shirts, and instead what I received would have been worth 5 bucks each at Walmart. Thin, poor quality and the sizes run very small. I ordered just 3 small items over a week ago, and am still waiting for confirmation on shipping with the 3rd item. I sent an email that has not been answered. This is my first and last time ordering anything more than perhaps greeting cards from this company.

Reviews (2,102)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (163) art america (285) art work (59) shower curtain (60) quality product (46)
Thumbnail of user llinosp
1 review
0 helpful votes
July 10th, 2023
Verified purchase

Great experience.
The buying process is really straight forward and clear with different size/ price options.
Once you've made a purchase you have a log in on the website to track the progress of your order, so you can keep tabs on it easily.
Delivery was really timely and as described.
The packaging was such good quality and hardy and really protected my goods (especially important as was being sent overseas).
Would definitely buy again with total confidence.

Thumbnail of user dawnc383
1 review
19 helpful votes
September 3rd, 2020
Verified purchase

During Covid I ordered more on line, than ever before, so I can attest my very best experience was with FineArtAmerica.
After placing my order I was given an estimate delivery date and happily received it a day earlier. Upon opening the sturdy box, I was delighted to see the true colors, well manufactured artist work. Absolutely was the perfect purchase for the Picture Perfect to complete decorating my new hom.

Thumbnail of user darbys22
1 review
0 helpful votes
July 10th, 2023
Verified purchase

I purchased two t-shirts with the exceptional art "Liberace sighted in a yellow UFO," by John Kilduff. Not only does this image accurately portray the Great Visitation, the shirts are well constructed, have accurate sizing, rich colors, soft cotton material, and the image fits nicely onto the shirt without looking like an iron-on. Ordering was straightforward, shipping was on time. Who could ask for more? Art delivered to the home that benefits the artists? Yes, please.

Thumbnail of user loraw48
1 review
0 helpful votes
December 23rd, 2020
Verified purchase

I just love the unique piece of art I purchased for our new remodeled basement/bar area. The website was very easy to navigate and had lots of different pieces to choose from. The process was simple and the delivery was very quick. The artwork was packaged so good. You can tell they wanted to make sure it got to me in one piece. This was my first time using FineArtAmerica and I would definitely use this company again for any future artwork. Excellent Experience!

Thumbnail of user gregoryk180
1 review
4 helpful votes
October 18th, 2020
Verified purchase

When I moved into my apartment, I was trying to create a unique them of everything great about my home state of Michigan. I found some Bob Seger cover art throw pillows at Fine Art America. Materials were very good quality and padding was comfortable. Purchase arrived in a timely fashion. Still thinking about Bob Seger Live Bullet shower curtain. I know where to find it!

Value
Shipping
Quality
Thumbnail of user mikee1005
1 review
1 helpful vote
June 26th, 2023
Verified purchase

I bought a large Whitney Houston framed Canvas a couple weeks ago. The artwork is amazing as you would expect from FineArtAmerica. I was, however pleasantly surprised of the quality of the stretched canvas and floating frame. All high quality! The shipping time was very reasonable as well. I will definitely will be ordering another piece of artwork through this company again soon.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danad290
1 review
2 helpful votes
October 11th, 2020
Verified purchase

Have purchased many items in several categories in past several years for myself and as gifts and always been impressed with expert craftmanship and attention to detail. Eye-popping graphics & unique "one-of-a-kind" images are FABULOUS. Quality assurance is a high priority and fast ship & care is much appreciated.
Can't say enough about the user-friendly, "easy-to-navigate". Website showcasing all artists' offerings.
Take a bow. Well deserved.

Thumbnail of user danaw543
1 review
1 helpful vote
July 6th, 2023
Verified purchase

Needed a work of art to coordinate with other paintings in a bedroom. Was drawn to this one due to the soft, pastel palette, subject portrayed and lovely depiction of light. As a previous customer, felt I could rely on the reproduction quality I've come to expect from Fine Art. Was not disappointed. Have since placed another order as well as an original work from one of the artist featured on this trustworthy site.

Thumbnail of user nicoletted6
1 review
3 helpful votes
July 21st, 2020

I have left 4 emails over the last 6 weeks, and talked to the answering service twice (they know nothing and cannot help you, they just answer the phone and tell you to email them!) no one has answered or called back. I really liked being on here the site looks great and was easy to set up, but if I can't get help I'll have to leave.

Thumbnail of user edwards1970
1 review
0 helpful votes
August 7th, 2023
Verified purchase

Among the incredibly diverse art offerings I found dozens of works in greeting card form complimenting diverse messages and personal poetry I wanted to share. Service is fast and I am especially grateful that they observe the poetic form and for the one occasion they stretched their word limit restriction to accommodate my slightly longer text.

Products used:
Greeting cards.

Service
Value
Shipping
Quality
Thumbnail of user sharil95
1 review
10 helpful votes
September 20th, 2021

I ordered 3 different prints in the form of 5x7 greeting cards. While the art itself was superb, and the card paper was of high quality, the prints all came out extremely dark, and way too red. I can't really see or use them. I'll never order from here again. Exceedingly poor quality. These should not have left the factory. UPDATE: They did replace 2 of the prints with a brighter version that was almost too yellow but more useable, but the 3rd one, they tried 2 more times and couldn't get it right. Copies 1 & 3 were too dark, copy 2 was better but got wrecked in shipment as did copy 3.

Tip for consumers:
Beware the prints may not turn out as you hope, and might get wrecked in shipment. (They use UPS). Maybe the greeting cards are just too small, and they might turn out better in a larger format?

Products used:
Custom printed greeting cards.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danielg2450
1 review
1 helpful vote
July 5th, 2023
Verified purchase

The service and quality of products are superlative value! Thanks also to the design by the Contemporary Master Painter Enrico Garff the artistic value of the purchase is invaluable compared to the price paid. There's only a disappointing remark to do regarding the increased tariffs imposed by the EU if you order from Europe penalizing the exceptional service rendered by Fine Art America, but that's not Fine Art America's fault of course. Still, I'm highly recommend satisfied.

Thumbnail of user carolinac102
1 review
2 helpful votes
May 10th, 2021
Verified purchase

I have bought an art print for my house and had a great experience with Fineartamerica. Items are well described and terms for return and shipping are easy to find.
The product arrived within 2 or 3 days after the purchase and was very well packed, something that worried me considering it is always raining in Denmark.
I just wish they would keep the metric system all the way to end of the purchase process but it's a detail that was easily checked online.

Thumbnail of user kurtg154
1 review
1 helpful vote
September 1st, 2023
Verified purchase

The products are excellent. The customer service is very attentive to correct any misunderstandings that may arise. I am a rather particular collector and Fine Arts has always stepped in and helped me with prints that meet my coloration and size needs. I know of no other shop that offers the scope of prints and the variety of mediums. They are my go to place for art decor needs. Fine Job, Fine Arts!

Thumbnail of user savitte
2 reviews
0 helpful votes
August 26th, 2023
Verified purchase

This was my first time ordering from Fine Art America, and I wasn't disappointed! Since I'm on a tight budget, I have to decorate my apartment economically, and these photos do add beauty to my surroundings. I only wish I could afford to get larger sizes, but what I did buy will suffice. I found frames for them elsewhere, which was an added expense of course, and my only wish is that more of the photos would have dimensions that fit standard-sized frames that are readily available in the marketplace.

Thumbnail of user georgel546
3 reviews
18 helpful votes
March 30th, 2021
Verified purchase

I have made 3 purchases of long sleeve shirts from Fine Art America and my experiences have been great. The art prints look like museum-quality art as the website claims. I have been very satisfied with each of the 3 purchases I've made from 3 artists' shops. The shirts take about 2-3 days to make after placing the orders, so it is a print-on-demand service. I highly recommend Fine Art America if you're interested in buying shirts and other merchandise with art prints of Hollywood legends and there are many Hollywood legends featured on this website.

Tip for consumers:
You can find different types of merchandise such as short sleeve shirts, long sleeve shirts, sweatshirt hoodies, mugs, canvas prints, greetings cards, beach towels, bath towels, tote bags, fleece blankets, and much more.

Products used:
Long sleeve shirts

Thumbnail of user laurenj517
1 review
0 helpful votes
August 19th, 2023
Verified purchase

I was searching for the perfect print to go in my living room when I stumbled across Fine Art America. The ordering process was simple and the print was everything I had hoped for. There was one problem that I had with the frame. I reached out to the company and was able to get the issue resolved. I am impressed by their level of customer service. I highly recommend Fine Art America.

Thumbnail of user johnr2472
1 review
15 helpful votes
June 20th, 2020
Verified purchase

While I don't do lots of business with FineArtAmerica, it's my go-to site for greeting cards and the occasional accessory. The quality of the art and artists represented on FAA is superb across the board. Their service and delivery times are excellent. The only downside to this organization is that my self-esteem suffers when I look at what so many others have created in comparison to my attempts at artistry.

Thumbnail of user leonardl147
1 review
1 helpful vote
February 4th, 2022
Verified purchase

We recently remodeled a room in our home and wanted to add some natural art from one of our favorited spots. I came across a perfect piece of photography through FineArtAmerica. We purchased the piece framed and matted. It was a 10 from start to finish. The amount of art available on this site was amazing. The ease of dealing with the site was impressive. I look forward to my next purchase already!

Thumbnail of user linam116
1 review
0 helpful votes
June 29th, 2023
Verified purchase

I bought a nice canevas on June 7th. The shipping date was scheduled on June 13th. I didn't receive anything yet. In my account, today, it's still in PROCESSING. I wrote many emails and nobody answered. I wanted to know what's happening? No answer!
538$ US cashed by Fine Art America and unable to have a simple answer. It's not acceptable.

Tip for consumers:
Don’t buy on Fine Art America. Unable to have a customer service. If you have a problem, nobody will help you.

Products used:
Canvas print

Service
Shipping
Thumbnail of user georgeb1123
1 review
15 helpful votes
November 25th, 2020

Ordered a wood print. Web site stated "thick maple wood", when I received it, it was printed on plywood, very disappointing. I offered to put some maple wood laminate around to edges to make it look much better. I asked for some type of discount for doing it, Mark, from Fine Arts America, refused to cooperate with me, all he could say was to destroy it, send him a picture, and he would reimburse me for the picture, not for the shipping cost. I offered several suggestion, I don't believe he even considered the. This was a present for my son for Christmas, he won't get it now. Completely inflexible, and very disappointed. Will never order from them again!

Thumbnail of user anitac630
1 review
0 helpful votes
August 22nd, 2022
Verified purchase

I ordered 2 items; an oval wooden Christmas ornament with colorful tulips painted on one side and a T shirt with a tiger on the front. Both items were well made from beautiful art work by Madison Deckert a local artist from Cincinnati, OH. The items arrived safely and promptly. I hope others find this site and shop from the items of local, talented artists. I will use this site to purchase gifts for friends and family. Anita Collins

Thumbnail of user sarahs4010
1 review
0 helpful votes
August 13th, 2023
Verified purchase

Took a little longer for it to arrive than expected but very nice artwork and card. My brother will love it.

Thumbnail of user lindal1311
1 review
19 helpful votes
May 18th, 2020
Verified purchase

After much searching on-line, I found the PERFECT artwork at Fine Art America (a wonderful painting of my grandparents' farm no less), and had the print gallery wrapped in the specific size I wanted for my wall space. It came carefully packed, ready to hang, and I'm just thrilled to have it! Highly recommend for anyone doing a search on a particular artist, locale, or subject, they have it all covered!

Thumbnail of user barbaras1419
1 review
6 helpful votes
June 21st, 2020
Verified purchase

I placed my order on May 27th, it is now June 21st - NOTHING! They said it would take 3-5 business days to prepare my picture and frame it, and an additional 7 days to ship it. I should have had it by now. I have security cameras, so that's not the issue. This art work is something I was looking forward to, I would either like a refund (because it was expensive, or I could like another picture sent to me ASAP). Thank you.

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About the business

FineArtAmerica is a marketplace that connects artists and art buyers. The site sells on behalf of artists: art prints, posters, and ceramics, among other art forms.

Company Representative

Thumbnail of user finearta1
FineArt A.
Typically does not respond to reviews

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