- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Hily has a rating of 3.5 stars from 155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hily most frequently mention new people, good app, and support team. Hily ranks 30th among Dating sites.
This company responds to reviews on average within 15 days
No positive highlights yet
Easy to use, I have already made friendships and met on person, so nice people out there. The support team are great and helpful
Number one Fraud app.do not waste your money on this app.All fake profiles of girls are created by the developer they keep sending you likes.So once you register after that no reply.I took there lifetime subscription.After buying lifetime subscription they asking for more money to unblur likes and starting conversation.Upon asking what is the meaning of lifetime subscription I have to pay extra for every single feature there reply was this is for lifetime login.All Fake reviews on internet.
Easy to use, I have already made friendships and met on person, so nice people out there. The support team are great and helpful
Number one Fraud app.do not waste your money on this app.All fake profiles of girls are created by the developer they keep sending you likes.So once you register after that no reply.I took there lifetime subscription.After buying lifetime subscription they asking for more money to unblur likes and starting conversation.Upon asking what is the meaning of lifetime subscription I have to pay extra for every single feature there reply was this is for lifetime login.All Fake reviews on internet.
Tip for consumers:
Totaly fake app after subscription when u ask for refund just said sorry not in our hands
Products used:
Dating service
Dear Sukhjinder. We apologize for your negative experience. We take your feedback seriously and understand your concerns. We strive to maintain a trustworthy platform with genuine profiles. Please reach out to our support team so we can address your specific issues and assist you accordingly. You can reach out to us via Live Chat or support@hily.com email address. Enjoy Hily!
I had some issues with using the app in the beginning but support was very helpful and I managed to meet my now gf on there so yeah
Dear Nora! Thank you very much for your review. We are delighted to hear that the issues you experienced in the beginning have been resolved with the help of our support team. It is wonderful to hear that you found your girlfriend using our app. We wish you guys all the best!
It's good for new users, and the sign-up process is easy; I signed up and started getting likes immediately.
Dear Ana! Thank you very much for your five-star review. We are thrilled to hear that you enjoy using our app and find the process easy! It is wonderful to know that you have already recieved likes, and wish you find your best matches soon. If you have any questions or need further assistance, do not hesitate to reach out to us via Live Chat or support@hily.com email address. We are here to help!
They were quick and set a point to help me fix my profile issue. Much appreciate it. They did such an amazing job.
Dear Kevonte! Thank you for taking the time to leave a review regarding the assistance you received from our support team regarding your profile issue. At Hily, we understand the importance of having a fully functional and accurate profile, and we strive to assist our users in resolving any issues they may encounter. We're glad that our team was able to provide a solution and do an amazing job in helping you fix your profile problem. For further assistance, please do not hesitate to reach us via Live Chat or support@hily.com email address. Enjoy Hily!
Putting it simply they are crooks. You pay for services that they only give you ask amount of daily but you can't stack them they remove them. Which means you're paying for something that they're taking away. Add that on top of mostly fake members and a recipe for failure. Save your money.
Tip for consumers:
Service is awful and this isn’t how it used to be. Now it’s a cash grab and when you pay for something they take th away. Avoid them.
Dear Mark! Thanks for your feedback. Regarding the issue you mentioned about paid services, we want to clarify that memberships are not mandatory in our app. Features are given daily to encourage users to be active in the app. We also have a dedicated team that actively monitors and reviews profiles to minimize fake accounts and maintain the integrity of our community, and your reports will be much appreciated as well. For further assistance, contact us via support@hily.com or Live Chat.
It's a great app to not only find love but also make friends. I came to LA without any contacts a couple of months ago and have found a good circle of people. It's also easy to put the profile together so you specify what you're looking for.
Dear Levon! Thank you for sharing your positive experience with our app and for taking the time to provide feedback. We're thrilled to hear that you've had success in not only finding love but also making friends through our platform. We understand that moving to a new city can be challenging, and we're delighted that our app has helped you establish a good circle of people in Los Angeles. If you have any additional feedback or questions about the app, feel free to share them via Live Chat or support@hily.com email address. Enjoy Hily!
I'm not the best at starting conversations, so I like the automated message options a lot. I also get to know a lot about a user before I even talk to them from the character traits they picked, so I like that I can always find a way to use one of those to say something nice to them
Dear Joan! Thank you for your wonderful feedback and for expressing appreciation for our app's features. We're thrilled that our platform has been an excellent fit for you, particularly in catering to your preferences and needs. We understand that starting conversations can sometimes be challenging, and we are glad that our automated message options have been helpful to you. For further feedback or questions, please get in touch with us via Live Chat or support@hily.com. Enjoy Hily!
Pretty good dating app but I wish I could edit my pictures or add some text so I can make them more personalized without having to use any other editing app. I don't like going back and forth between apps just to edit my profile picture but I guess this wont be a problem for everyone
Dear Javier! We are glad to hear that you find our dating app quite nice! Your feedback is valuable to us. Regarding the ability to edit pictures and add text directly within the app, we understand your preference for a more seamless experience. We are constantly working on improving our features, and your suggestion will be taken into consideration for future updates. Thank you for sharing your thoughts with us. If you have any more suggestions or questions, feel free to let us know via Live Chat or support@hily.com email address.
It's a pretty straightforward dating app and easy to use even for beginners. I personally have experience using similar apps in the past so it was pretty easy to navigate and setting up my profile was a breeze.
Dear Tina! Thank you for sharing your thoughts on our app! It is great to hear that you found it straightforward and user-friendly, even for beginners. Setting up your profile easily adds to the positive experience. If you have any additional feedback or recommendations about the app, feel free to share them via Live Chat or support@hily.com email address. Enjoy Hily!
At first, I had a bad context about dating apps, but I had a broken heart recently, so I said to myself, why not?, the app taught me a lot of new things about this world, especially for correctly looking at the filling of all the information possible so that they don't think my profile is fake. In short, it is an app that is worth trying to barely am chatting with some guys. As soon as I get back from some appointments, I will update my review; my only complaint is that prices are too high, so precisely, I could not use it after 7 days free.
Tip for consumers:
Get some money
Hello Arturo, and thank you for this wonderful and in-depth review! I’m glad you pointed out filling in information is very important. Indeed the more information you have filled out, the more likely you are to attract other users to your account, and I would like to mention that we even have special verification screens where you can confirm your identity and receive a check mark next to your name. This checkmark will represent that you are indeed the person represented in your photos, and that you can be trusted because you have verified yourself. Please do note that while the app has some paid options, they are completely optional, and even without the free trial or premium, you can still use Hily and all of its basic features.
I usually don't take time to write reviews. I think it's important for employers to know if or (in this case) "When" a Representative of there Support Team / Staff has genuine Concern for a Consumers issue, and this lady did as so. My issue was resolved timely and I felt as She Text, She just Might of had a Smile, on her face. In turn made Me Smile! Thanks for kind service. HILY " Service With a Smile!"
**FREDS AUTO SALE** Carson City, Nv. *******
Greetings from Hily app! We are grateful that you took the time to share your five-star rating with us. Our customer's satisfaction is our priority, and hearing such an amazing review encourages our team to work even harder to improve our app. Thank you once again for such kind words; we greatly appreciate all our users' opinions, and if you happen to have any further suggestions or questions, please do not hesitate to contact us either through Hily Live Chat or support@hily.com email address.
Hily, keep doing what you're doing and don't even bat an eye on the haters. Very solid app, made even better by the support team. You can tell there's been a lot of thought put into the app, and personally I really appreciate it. Easy 5 stars for me!
Thank you so much for your warm words! We have put a lot of hard work into making Hily a completely unique experience, and the fact that you are enjoying it so much makes us absolutely ecstatic! We vow to continuously improve our app that your experience is always better than it was before, and if you have any specific thoughts on how we can do so, please do not hesitate to share with us through support@hily.com, or through our in-app live support chat. Your opinion is invaluable for us!
I've had nothing bad to say about Hily until now. Today i received a pop-up promotion to try premium for 3 days free, then i would be charged weekly. I hit ok and found out about 10 minutes later that i was immediately charged. The customer service rep proceeded to tell me that I've used a free trial in the past, so that's why i was charged, and that i need to take the matter up with the App Store. If i have done a free trial in the past and i am no longer eligible then I SHOULD NOT BE GETTING OFFERS FOR A FREE TRIAL. Tell me how that is not a scam? The rep said i must have reactivated a previous account. No, i got offered a free 3 day trial, i accepted, i was charged. Screenshot below clearly states that it is 3 days FREE. I would like a refund.
Tip for consumers:
Don’t believe them if they offer a free trial.
Dear Matthew! I am really sorry to see your dissatisfaction with our app. I would like to mention that we do not charge users as we do not have access to your payment information. You can only use the free trial once, and it is mentioned when you activate it. Please let us know in case you have further feedback or questions. You can contact us via Live Chat or support@hily.com email address, and we will assist you further. Enjoy Hily!
The app is relatively easy to use, but I was a bit confused about some of the features. Luckily the support live chat was super useful, as they helped me clear out any confusion. The customer support is definitely the main selling point in my opinion.The app itself is pretty good too :)
Thank you so much for taking your time to write this amazing review! We are very glad to hear that you are enjoying our app so much, and our support team will be ecstatic to hear that their service to you has been so helpful! Our entire team works tirelessly to ensure we deliver the best experience possible, and your opinion is very important to us!
Was gonna sign up, but change my mind. Hily stole my card info from my Google account and charge my cash app $15.89 and I never actually completed the sign up. That's how I know something fishy going on. Hily steal my money from cash app, then it takes cash app 15 days to dispute. FOLKS IS HILY & CASH APP SCAMMING PEOPLE. CLASS ACTION LAWSUIT?!
Dear Mario! I am really sorry to hear you have such an opinion about our app. However, let me point out that we do not charge users as we do not have access to your payment information. Please get in touch with the relevant store (Apple store/Google Play Store) if you believe you were wrongfully charged. For further issues or concerns, please feel free to reach us via Live Chat or support@hily.com email address. We would also be happy to look into the charge and do our best to assist you further with the matter.
As I asked a question about billing and having no idea the subscription was in my Apple ID and how Hily was taking a payment out from cc she assisted me with a breakdown step be step on how to vie my account and delete it for that matter, as she continues to explain automatic billing.and from that point I was understood on how the whole presses went each month.
Even though it was via text messages I could feel the care and help they gave me.
To making sure I was all set before they session was completed.
Hoe thankful and understanding I knew my answer thank you again for your,
Personal and profecssimal help
Chris
Greetings from Hily Team. Thank you very much for sharing your review regarding our support team. We are happy that you were satisfied with our service and your issue has been assisted in a proper manner. One of our team's goals is to provide high-quality customer assistance and make sure all of our users' questions are answered. If you happen to have any ideas or suggestions, do not hesitate to run them by us either through Live Chat Support or support@hily.com email address. We would be more than happy to hear them out!
So I downloaded Hily for the first time ever and it said that I can't start an account because my account has been disabled because something did follow the guidelines. They told me the only way that I could reset it would be to send in a government ID to prove my age. So I think this is the biggest scam and waste of time. I can find better dating sites that don't ask for government documents. This is just 100% bs.
Dear Bella, I am really sorry you drew such bad conclusions from our actions. Please know that an identification document is required to prove your age only. The reason behind it is that our app is only available for 18+ users, and we double-check the age once we encounter any suspicious activity. This is done to ensure our users' safety and make sure all of them follow our terms of use. Feel free to contact us through support@hily.com email address to restore your account if you are already 18+:)
This is a very barebones dating app, there's really nothing special about it. They try to promote this livestream feature but honestly that's not what dating apps are for, if I would want to watch a livestream I'd go to IG or twitch. After that the app just feels barebones, just another Tinder copycat. It's functional tho.
Hey there Manuel. Thank you for taking your time to review our app! I’m sorry to hear that you did not enjoy our streaming feature in Hily. We aim to regularly innovate on the concept of a dating platform to keep things interesting, and the ability to go live is one of our such innovations. If you have any ideas or suggestions on how we can further improve Hily, please do not hesitate to let us know through support@hily.com. Your opinion really matters to us!
I'm honestly not the kind of person that likes to spend money on apps at all. So when I got the offer to try out the free trial of Hily, I had no intention of later purchasing the full subscription. However, after just a week of using Hily, I finally made my first purchase, because I really enjoyed the trial. Honestly, if you're just as skeptical as I am, just give the trial a try and see if you like it or not.
Hi there Greg, and thank you for taking your time to write such a wonderful review! I’m very glad to hear that Hily has helped dispel your skepticism about in-app purchases. One of our top priorities is transparency with users, and it can be seen first hand in our subscription model. We constantly strive to improve Hily, and you can help us in this process by sharing any ideas or suggestions you might have. Your opinion is very important to us!
Pretty good compared to others. Just wish they would offer Premium+ free trial. Hard to buy somethin
Dear Shawn! Thank you very much for your positive review. We are thrilled to see that you prefer our app over the competitors. Please note that the free trial gives limited features but can be upgraded when the user wishes to do so. However, the trial or the memberships are not mandatory, as all the basic features can be used free of charge. Please feel free to contact us either via live Chat or support@hily.com email address if you happen to have further feedback or questions, and we will assist you further. Enjoy hily!
Way better than I expected, truthfully. Probably because it's a little lesser known. But it definitely has less bull$#*! and fake profiles. Those things are so damn easy to pick out. And their customer service is pretty damn wonderful! Anywho, this app is def worth a shot.
Hey Grant! We are delighted to hear that your expectations were exceeded and you had a positive experience with our app. Thank you very much for your review! Our team will be happy to hear that their hard work has paid off! If there is anything we can do to serve you further, please let us know. You can reach us either through Hily Live Chat Support or support@hily.com email address.
The only good thing that I could get from the lockdown was possible because of Hily. I was at the top of my boredom, so I decided to look for a good app to meet people, and that's how I found Hily. It provides an excellent platform to discover new people and also share personal content. But, the best part of all is that, actually, I just started dating someone a couple of months ago, thanks to the matches feature of Hily. I'm forever thankful and I strongly recommend Hily for the ones looking for friendships, dating or just having a good time.
Tip for consumers:
Make sure to be 100% real. People don't like catfishes. It is an atmosphere full of positiveness and honesty to enjoy connecting with others.
We really appreciate you taking your time and sharing your experience with us! It warms our hearts to hear that Hily helped you out of boredom, and even more that you actually met the right person just for you, and got into a relationship. Your tip is very accurate, since creating new relationships is based on trust, which can be difficult over the internet. Luckily we have several verification methods to help users confirm their identities. I wish you good luck in your relationship, and if you happen to have any suggestions on how we can even further improve Hily, please be sure to let us know through support@hily.com. Your opinion is invaluable to us!
I only just joined and today they said my account is suspended for being underage, I'm 50. I don't believe anyone reported that. Now they are asling for my Drivers license to restore my account. Oh hell no! No dating app has ever asked for that. Super sketchy and I deleted it immediately.
Dear Angela! Thank you very much for leaving your feedback. We are sorry to hear that. You are dissatisfied with our service. We take various measures to make sure that all The users in our app are 18+ and one of them is to verify users' accounts who look underage. Please contact us either via Live Chat or support@hily.com email address and we will double-check your case and assist you further with your matter. Thank you in advance!
I would definitely recommend it to others I love hilly it's great haven't had any issues at all an team service very helpful
Tip for consumers:
Don't be afraid to ask team support service for help they are super nice an answer back fast haven't had any issues so feel free to try
Dear Brianda! Thank you very much for taking the time to write such a wonderful review. We are happy to hear that you had a great experience with our app and are willing to recommend it to others. Please do not hesitate to contact us for further feedback or app-related questions. You can do that either through Hily Live Chat or support@hily.com email address.
Gain trust and grow your business with customer reviews.
Hily is an online social discovery application, which allows people to chat, meet, make new friends and have fun together. It’s designed to help build sustainable relationships based on people’s real interests and preferences, while also adding high levels of security and deep offline user engagement. Hily’s keystones are its analytics and machine learning core. The most interesting things on Hily happen when a person actively uses the application, swipes left or right, writes messages etc. Based on this information, we identify the interests and preferences of each user - things like whom this person REALLY likes and which potential matches will generate the most activity.
Dear Olivia! We are thrilled to hear that you loved using our app! It is wonderful to know that you have already made friendships and met nice people through Hily. Our support team is dedicated to providing excellent assistance, and we are delighted that they were able to be of help to you. If you ever need further support or have any questions, do not hesitate to reach out to us via Live Chat or support@hily.com email address. We are here to make your Hily experience positive and enjoyable.