• Houzz

2022 SITEJABBER AWARD
Corporate Values

Overview

Houzz has a rating of 4.76 stars from 79,508 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Houzz most frequently mention great selection, customer service, and free shipping. Houzz ranks 1st among Furniture sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.1%
Positive
16,790
Neutral
620
Negative
433
236
See all photos

What reviewers want you to know

Positive highlights

  • Customer service is truly impressed upon your employees and definitely exercised.
  • Easy shopping experience and lots of merchandise to choose from…love it!
  • 2022 Customer Choice Winner

Critical highlights

  • I mistakenly used a credit card number on file that had been cancelled and reissued due to a fraudulent charge.
  • Some problems with Billing and Shipping addresses and unable to change telephone number to myself for delivery updates
  • I ordered the same faucet, the delivery date was pushed way back, i asked to cancel or deliver before.
How would you rate Houzz?
Top Positive Review

“I love, love adore houzz...”

Deborah S.
8/14/23

I love, love adore houzz...for the inspiration...wow so fun and helpful...the website is so beautiful and user friendly! And I shop occasionally too.they have something for everyone in absolutely every price range. Nice specials too! I've been searching for a modern top mount sink to replace one in the house where we are living temporarily while building! A high end sink for a sale price! Very nice for resale as well.

Top Critical Review

“AVOID AF ALL COSTS - SCAM ALERT”

Andy B.
8/20/23

Complete con. Signed us up promising leads. Vast majority were bots. Tried to cancel but they auto renew you for a year and now refuse to engage and cancel our plan. Absolute scam, please do not fall for this by signing up. Use google ads, use Facebook, use anything but these absolute con artists. I wish we had read the reviews before signing up. AVOID.

Reviews (79,508)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1731) shopping experience (360) quality products (332) web site (332) place order (333) credit card (320) phone number (86) delivery date (124) email address (28)
Thumbnail of user deborahs1097
2 reviews
0 helpful votes
August 14th, 2023
Verified site experience

I love, love adore houzz...for the inspiration...wow so fun and helpful...the website is so beautiful and user friendly! And I shop occasionally too.they have something for everyone in absolutely every price range. Nice specials too!
I've been searching for a modern top mount sink to replace one in the house where we are living temporarily while building! A high end sink for a sale price! Very nice for resale as well.

Reason I chose this business:

Looking for a modern above mount updated sink at a good price

Thumbnail of user annad426
1 review
4 helpful votes
September 17th, 2020

I could not be more thrilled with my new walkway. Jeremy is a craftsman - the stone work is gorgeous. Not only is the walkway and retaining wall beautiful, he pays attention to practical issues like water runoff and impact to surrounding structures. In addition to all this he is a great guy, completely trustworthy and extremely fair in pricing. The bottom line - do not hesitate to go with Russell Masonry you will not regret it.

Thumbnail of user melinau1
1 review
1 helpful vote
November 16th, 2021

I had a wonderful experience purchasing from houzz.com. One friend of mine recommended this store after purchase of the stylish furniture set for his house. Flipping through the catalogue with wide range of products I've finally found exactly what I needed! My brand new coffee table is a perfect fit for my living room. Now I can spend my leisure time with much more comfort and pleasure. Thank you for the great survice!

Products used:
Coffee Table

Service
Value
Shipping
Quality
Thumbnail of user sophiat313
1 review
0 helpful votes
August 24th, 2023
Verified site experience

Love Houzz! I didn't even know they sold products. I found wallpaper I loved, ordered a sample and received it in under 48 hours. I did NOT disappoint, and the picture on the site represented the physical product to a T. It is SO disappointing when a company misrepresents the color or quality of their product. When I got a promo code in my email two days later, and the wallpaper was on sale, it was a no-brainer. One purchase and I'm already a fan!

Reason I chose this business:

I found the most exquisite wallpaper, and it was on sale, and you gave me a discount code ;) Excellent service, too!

Thumbnail of user lauraj1511
1 review
0 helpful votes
April 1st, 2023
Verified site experience

Apparently my teacher's credit union did not accept this order and kicked it out of their system. I just saw your email about not procession the order and cancelling it. I am now re-ordering the tub and shower head with my regular checking account. Please let me know it there are any further issues. Also, it's very important that a delivery this size be left at the garage door, and not the front door. Please communicate that to the delivery team.
Thank you! ~ Angie *******383 My Cell #

Reason I chose this business:

I found a jetted Whirlpool bathtub that I really liked on your web site. I was searching the internet for something special, and I found it with your company.

Thumbnail of user robynk117
1 review
0 helpful votes
July 21st, 2022

We were in need of a new deck as our old wooden deck was starting to show it's age. I found Pulsar Construction online and requested a quote. Alex called the next day and was very kind and professional when going over options for our new deck. The quality of his work is exceptional as he pays attention to the finest details. I would highly recommend Pulsar Construction to anyone. The deck will out last the house. Thank you for all your hard work Alex. We are thrilled with our deck.

Thumbnail of user willemd12
1 review
21 helpful votes
May 1st, 2020

We had a fantastic experience working with Northern Construction Tile (Hector and Marco). They helped us sort through the many porcelain slabs available to choose the best one for our kitchen remodel. They quoted us a very compatible price for the product, delivery and installment of our new kitchen counter tops. They delivered on time and did a fantastic job installing it. The crew was clean, polite, punctual and precise. We are 100% happy with the outcome.

Tip for consumers:
If you think of installing new kitchen counter tops, we highly recommend adding waterfalls on all sides.
If help desired with aesthetics, discuss with Marco!

Products used:
Four slabs of 60x127 2 cm Calacatta porcelain, polished.

Service
Value
Shipping
Quality
Thumbnail of user seann235
1 review
0 helpful votes
August 5th, 2023
Verified site experience
• Updated review

Always have a great experience shopping at Houzz.com. Great service from their staff, usually keeps us informed and easy to communicate with them when a question arises. Thank you all for your assistance.

Reason I chose this business:

Houzz is usually the first place I look because of their great service and wonderful and array of products to pick from.

Love the convenience and for the most part, pricing,...
July 22nd, 2023
Verified site experience
• Previous review

Love the convenience and for the most part, pricing, quality and service that Houzz.com provides. However, recently, I received an item which I ordered earlier; - a (sconce) and it is missing parts. Very surprising and unexpected.

Reason I chose this business:

Have been a customer of Houzz.com for a very long time and I do like the fact that Houzz carries so many products to choose from and the pricing is comparable and reasonable.

Always find what I am looking for
July 13th, 2023
Verified site experience
• Previous review

Always find what I am looking for. Great things!

Reason I chose this business:

Houzz is always reliable! Prices are comparable to other websites, but the attention to detail and client is above the rest!

Always enjoy shopping at Houzz.com!
July 7th, 2023
Verified site experience
• Previous review

Always enjoy shopping at Houzz.com! Great prices and lots of items to choose from. Very good quality as well. Thanks!

Loved the products that Houzz carries and also the...
June 20th, 2023
Verified site experience
• Previous review

Loved the products that Houzz carries and also the service. Thank you for making my shopping experience wonderful!

Reason I chose this business:

I always go to Houzz to check their inventory and they seem to have everything I need and also the prices are competitive with other websites. Their service is excellent!

Excellent!
June 2nd, 2023
Verified site experience
• Previous review
I love the products that Houzz carries and also for...
February 3rd, 2023
Verified site experience
• Previous review

I love the products that Houzz carries and also for the most part the prices are good.

Reason I chose this business:

Houzz carries a huge inventory of items with prices for just about every budget. Thank you!

Thumbnail of user tdb4
1 review
0 helpful votes
January 13th, 2023
Verified site experience
• Updated review

Houzz is My Go-To for all home decor needs: Excellent customer service, quality products, and competitive pricing! I've bought light fixtures, faucets, mirrors, tubs, and the list goes on. Before you choose your product, Houzz offers the unique feature of shopping through photos with the products/items shown in different styles and settings. Love me some Houzz!

Houzz is my go-to-place for all home items and fresh...
May 24th, 2021
Verified site experience
• Previous review

Houzz is my go-to-place for all home items and fresh ideas. Houzz has excellent products, competitive prices, and what a selection!

Reason I chose this business:

Houzz is my go-to-place for all home items and fresh ideas. Houzz has excellent products, competitive prices, and what a selection! Third home that's being supplied by houzz, from bathroom faucets to light fixtures, to one of a kind dining furniture. We Love houzz!

Thumbnail of user davez65
1 review
17 helpful votes
February 18th, 2020

Our mom's aging-in-place bathroom renovation was a big success - a full wet room concept with zero-threshold shower, linear wall drain and full handicap design w/grab bars and accessible shower fixtures. Also a wider doorway for future wheelchair access, modular vanity, non-slip surfaces, and beautiful tile work. Functional and looks fantastic! Thanks, Rob, Steve and team for a job well done!

Service
Value
Quality
Thumbnail of user mariao1259
1 review
0 helpful votes
August 18th, 2023
Verified site experience

Kristine was absolutely wonderful and worked with the vendor to help me get a replacement ottoman for a couch I bought two years ago. Thank you!

Thumbnail of user davel472
1 review
15 helpful votes
August 24th, 2020
Verified site experience
Thumbnail of user rosed630
1 review
0 helpful votes
August 28th, 2023
Verified site experience

Love all the design ideas and shopping options on Houzz! Every purchase I've made through Houzz has been perfect! Style, quality, functionality, value!

Reason I chose this business:

Based on my past experience using Houzz, I searched for a particular type of bathroom sink faucet and found exactly what I was looking for.

Thumbnail of user ashutir
1 review
0 helpful votes
November 12th, 2020
Verified site experience

Houzz needs to do a better job of providing discounts and right now deliveries are not being made to the door of my condo. I was told that this huge, expensive rug will be dropped off in the lobby of my condo. Other companies are coming in to set things up, with masks, etc. I would not have purchased this rug from Houzz if I was able to find it elsewhere. I was able to find most of the other furniture elsewhere so Houzz lost quite a bit of money based on service and delivery time.

Reason I chose this business:

I chose Houzz because it is the only place that I could find this rug.

Thumbnail of user jeffj692
1 review
0 helpful votes
December 10th, 2021
Verified site experience

I called customer service prior to placing an order for an expensive leather couch and loveseat to see if they had stock, and would ship as it stated on web site by January. The representative was very patient, and answered all my questions assuring me that there were 20 couches in stock to be shipped within state I live. Very happy with the information. Thank you!

Reason I chose this business:

Had the products I wanted in stock, and within my state to be shipped by the date stated when I paid for the items. Happy with that right now, and hope the couch and loveseat are as nice as in the pics.

Thumbnail of user marys5071
1 review
0 helpful votes
August 18th, 2022

Anthony is always a delight to speak to. He is thorough, provides in depth verbal and visual guidance but most of all sends a helpful follow up email almost immediately once our meeting has ended. Anthony is no stranger to the home improvement industry and the platform has significantly improved since the last time we spoke. All in all I am looking forward to our next update/brainstorm sesh.

Thanks Anthony!

- Mary Salamanca of Innovation Construction in San Leandro CA.

Products used:
Houzz Pro for General Contractors

Service
Value
Quality
Thumbnail of user patricias2088
1 review
1 helpful vote
March 16th, 2021

Working virtually with ‘UnComplicated Design' was the best decision I have ever made for designing my living room and finding my style. With help from Andrea I was able to get a ‘Mood Board' that my husband and I love for a great price. Thank you. It's a big deal because my taste in design is so different from his. Andrea was able to bring it together for us.

Tip for consumers:
Great site everything is virtual.

Products used:
Mood Board design and product suggestions.

Service
Value
Quality
Thumbnail of user elizabethv453
1 review
0 helpful votes
October 18th, 2021
Verified site experience
• Updated review

My only complaint is figuring out where to select after pay! The arrow on select payment type is so faded I could barely see it! Your losing orders because of it.

Reason I chose this business:

Best product selection, but super frustrating when it takes time and again figuring out how to select after pay. That needs to be made easier to identify! Very very annoying!

Super disappointed that my $25.00 code would not apply...
February 12th, 2021
Verified site experience
• Previous review

Super disappointed that my $25.00 code would not apply to this order! Not sure what the issue was? Accidently placed order before selecting afterpay! That needs to be larger type and or highlighted. I had to go back cancel and start over! This has taken an hour, should have taken a few minutes! Please don't give out codes for discounts if they won't apply.
Cindy Baker

Reason I chose this business:

Best selection of stained glass

Thumbnail of user lynnet145
1 review
0 helpful votes
August 5th, 2023
Verified site experience
• Updated review

After an extensive remodel in our kitchen and bath, this website gave me so many ideas and was very satisfied with quality of products. Highly recommend.

Reason I chose this business:

Have bought several things from this site and have been very satisfied

Luv luv luv this website
May 5th, 2023
Verified site experience
• Previous review
So many beautiful ideas and options
April 4th, 2023
Verified site experience
• Previous review

So many beautiful ideas and options. Highly recommend

Reason I chose this business:

Love the ideas and options to choose from explained in great detail

Thumbnail of user maryb3952
2 reviews
0 helpful votes
September 19th, 2022
Verified site experience

I knew of houzz as being a online platform for interior design and home fashion to get ideas for remodeling or designing a room but I did not realize they sold some wonderful products and just by happenstance of seeing a really cool outside table on another site I don't even know how it came up online showing me the same item for considerably less money which made me so thrilled that I made my first purchase I can't wait to see it

Reason I chose this business:

Found a great outdoor coffee table for my patio

Thumbnail of user lindae1251
1 review
0 helpful votes
March 12th, 2022
Verified site experience

Your site is great! I found exactly what i wanted with you-i saw this item with this cover on a site but they didn't have available to order-then, on a "lightbulb" i thought of you all-i was ecstatic! I almost bought another item that i liked, but it wasn't this one! I can "die happy"-(i could be the next day-i just turned 75 and for me, that's still very young-i know bye now, you perceive me as crazy, but i'm not just very happy---THANK YOU

Reason I chose this business:

I had looked everywhere for the futon i just ordered-i just couldn't find it-then i remembered houzz-and "ching" there it was-i should have come to you 1st

Thumbnail of user mollya134
1 review
0 helpful votes
August 12th, 2023
Verified site experience

Beautiful bowl! Look forward to seeing it on my mantel. Updating my address and credit card info was easy. You have a great website!

Thumbnail of user peggyr327
1 review
1 helpful vote
December 31st, 2022
Verified site experience

When I began to logon fill out my shipping/billing info, I was caught in an unending loop (flashing dot, dot, dot as it was 'thinking'), so had to close App, re-enter, and try again. Also, I was supposed to get free shipping (Houzz coupon said it would automatically apply at check-out), but it didn't appear. Something is quite 'off' with your App today, and I'm not pleased.

Reason I chose this business:

I chose house simply because the Decor Planet website order system was more broken than the Houzz App was today. Their system kept designating my delivery address as Unterschleißheim, Arizona. I’m in Tucson, Arizona with a ZIP code of 85716 and Unterschleißheim in Bavaria, Germany, north of Munich, with a delivery code of 85716, according to Google maps. I was happy to find the product at Houzz, although your order system has glitches, perhaps due to heavy online ‘traffic’?

Thumbnail of user annal453
1 review
14 helpful votes
July 7th, 2020
Verified site experience

Easy to navigate website, nice extensive collection of home goods, and quick/easy purchase once you finally decide from all the options available. The hardest part truly is just making up your mind from such a wonderful array of products. Thank you... we always seem to find our way back to Houzz!

Reason I chose this business:

Because you offer a great assortment of products, and have great articles on every aspect of home ownership; remodel, decorating, fine tuning, landscaping, the list goes on.

Thumbnail of user jordana235
1 review
0 helpful votes
February 9th, 2022
Verified site experience

I called Customer Service twice regarding the color and fabric on these chairs. On 2/8 a rep said that she would call the mfg and then either call or email me--neither happened. I called again on 2/9, spoke to Ali (male), and he put the service back in Customer Service. Please recognize him--and for heaven's sake train the previous rep to respond. Even if it's to say that there is no news but the effort is being made. All customers need something to hang onto--I know; I was a manager.

Reason I chose this business:

Quality of Product and Customer Service. I would not have ordered were it not for Ali's help.

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About the business

Houzz is the new way to design your home. Browse 16 million interior design photos, home decor, decorating ideas and home professionals online.

Company Representative

Thumbnail of user emilyf40
Houzz T.
Typically responds within 3 days

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