iFit

Make sure auto billing has been turned off! I have been charged for a full 12 month membership I don't even want. No reply from support trying to get a refund!

I set a calendar reminder to ensure I do not pay for an additional year from iFit as we weren't using it any longer. After the notification, I logged into the multiple accounts and confirmed that none of my family's accounts were setup for ANY paid subscription and my payment methods were removed. A few days later, I got charged $422.24 for the annual subscription. Despite my immediate contestation to the charges, iFit stood firm against me.

Please, do not sign up for the services from this unethical corporate practices.

IFit - If you want to make the situation right, I will remove my complaint and write a positive review.
Claim Id: *********************
Internal Case ID *******
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OrderId 63ea0dff88caef27ff3bf838
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IFit advertised 1 year free membership with iFit on the box of the iFit product, but when I tried to activate the code it stated that it had already been used. So I tried calling the costumer service for support but after filtering through 8 minutes of a worthless automated system I was put on hold for 20 minutes to finally talk to a representative who after 10 minutes of trouble shooting hung up on me. So I called back for another 30 minute waste of time on hold before I got another representative who also did not end up helping me and told me they would have a supervisor call me back in 2 hours. So here I am 4 hours later with no call back from a supervisor so I am now boxing the product back up to return to the store since they would not honor the year membership of iFit or even bother to get back to me. No way is it worth high end of thirty dollars a month. I wouldn't pay 30 dollars for a year of this scam of a workout program.

Bought a treadmill over a week ago and I've been trying to get a hold of support since then because of a missing part, they do not respond I am beyond frustrated! I want a refund now!

It is almost impossible to get a person on the line after they unauthorized charge my credit card for annual membership after I canceled service. Had to dispute with my credit card company.

Najgorsza kampania jaka spotkalem do tej pory.
Maszyna Eliptic psuje sie caly czas a oni nie dotrzymuja umow gwarancynych.
Wszystko trwa tygodniami a nawet miesiacami by zmeczyc klienta

Their product is bad and their customer service is the worst. The last 5 star review is from Nov 2021! And most of their 5 star reviews seem to be from the same period (Aug to Nov 2021)! This business should be banned, look at other review sites which show a much better picture of how bad their service is.

I had got their ifit subscription as part of the treadmill and I got charged $400+ for auto renewal which I disputed the day it was charged. They have a return policy of 30 days as per their site and finally confirmed by a call center rep when I got to them. Their support site has no email or phone #, had to hunt around in the internet to find them. No responses from customer services for weeks and finally when I got them they are refusing to refund the money now for a different reason! Stay away from the company and their products.

I bought the 2022 version of the 2450 in June of 2022. At first...it was AWESOME. Then...maybe 5-6 weeks in, it started falling apart. The console would glitch. I'd get logged out regularly. It would get stuck on a white screen. Then...mechanical things started breaking down. The belt would rub and whine while in a decline, the motor struggled to push the incline up, etc. Now...the machine will turn off MID RUN! Literally, from full stride to complete shutdown. It's so dangerous. I've reached out to iFit each and every time. They finally got a repair guy out on 12/4/2022. But, still no parts, it doesn't work, and I'm still paying it off. I have this machine on a dedicated 20 amp circuit (to be OVERKILL). I weigh 160, work out every day, and bought this to throw in daily cardio at home to either start or end the day. But it has been the biggest waste of money I've ever spent. I will gladly take this post down if they ever fix the issue... but if you're reading this...Please beware, and do yourself a favor by passing on iFit/Norictrack. Absolute disaster.

My husband gave me a nordic machine for christmas during COVID. The ifit company automatically enrolled me/him in a $250/year recurring payment without us knowing. When I called to complain, the person on the phone would not return the $ and hung up on me. I am still trying to get the charges stopped. LOOK OUT! 00

Had an elliptical from them for years and loved it. It broke this Aug. Got their new Sport E2.0 elliptical and it broke last week. Bad crank arm stud. Can't order the part unless it's through the company and their "company policies" are ridiculous and feel a lot like more like a Ponzi scheme than anything. Don't waste your time or money on these people or products.

I purchased the equipment, and it came with the Ifit program. It worked for a week or so, then stopped. Since they make you put your credit card on file, I got busy, and yes, I did not use the equipment, but I had sent an email to them and NEVER got a response. Then they asked for me to renew. I then sent a email to them and it started to work again! Strange. Then after another week again, it stopped. I was then promised to have a free month and that was also not honored. IF and when it works it is good, but if not you get a race track look to it and watching the wheel is more interesting. The service is horrible. Also to keep track of which routines you had been using is hard to work with. It does not keep track of what your next class is. I would never use it ever again. Super unhappy and they don't care.

They can have better customer service representatives and policies that align with their customers. I suspended my membership a year ago because of an injury, I was not aware that my membership for private coach lessons was reactivated by IFIT, I began to incur monthly charges of $40 and just noticed them on my credit card. When I called and asked for a refund for at least this month that I just got charged for, they said no. I never used the coach lessons but paid anyway, then when I ask for 1 month to get credited, for what they see in the system I have not used in over a year, the answer is, NO. I will never use this company again or any other company that is associated with them for their horrible service policies.

I had just bought a NordicTrack C700
I had just bought a NordicTrack C700 I signed up for a free month sub it was okay. I had gotten the individual plan. Went good for about 2 months 1 with free and one paid. Logged in today and saw they changed my plan from individual to family without my consent or even messaging me. The plan is about 2 times more and then some. It won't even let me change it back it individual. I don't know what they are trying to pull that is very scummy business practice on new users. I do not recommend using this service and just do manual mode. I pretty sure there are free service out there you can do to watch video and do exercise.

Purchased NordicTrack treadmill with whiteglove delivery and setup(+250$)
Used financing with TD bank.
Returned the machine.
TD bank continued charging me fees and now I owe them 400$.
I Called them and they asked me to talk to nordictrack.
I called nordictrack and they said I should work with TD bank.

TD bank wants me to FAX them a dispute form. Who even owns or faxes in this day and age?

TD Bank and nordictrack financing is setup to rip customers off. STAY AWAY from FINANCING.

Lost 400$ but NEVER buying nordictrack again!

Had a Nordic rower for 6 months and the iFIT app stats vs the machine stats don't match. After numerous hours with technical support they could not fix the problem. They even installed a new console but the 2 sets of numbers don't match

Then the strap breaks and they just send a strap in a box. No instructions or note that says a technician would contact me. After attempting to install new strap with the help of Utube, I really mess up the machine and in my frustration I call technical support and they say "oh we have someone scheduled and have they contacted you?…. This is after the replacement strap sat in my floor for 2 weeks

Nice guy shows up on time and fixes machine and tells me in a nice way the machine and the app spec's never match when I ask him about the gauges on machine vs iFIT app…. After I spent numerous hours on the phone with tech support

Well now my second strap breaks and I attempt to order a repair on line. I immediately get some type of automatic response but after 48 hrs I really don't think anything is being done. So I call and get transferred to "after factory warranty". The guy has all my info but he expects me to have my serial number. It's late in the day so I have to go home to get the serial number ofvthe only piece of Nordic equipment I have. I call back and they're closed for the day

One can see that the strap breaking is a function of a poor design where the strap rubs on some rough plastic as it comes out of the machine

I guess my only dependable option is to rejoin the local Y and carry the broken machine to the street to end my iFIT frustration

No telephone numbers or email addresses on the website. I used a third party site to find the info. No refunds available after 30 days, which works only if you get the renewal info on time. Never again!

I have submitted two online support requests for assistance. Have waited for over an hour on the phone for support to discuss a power issue with my bike and have had no response. I have a online chat still just spinning waiting for support. This is so upsetting. Not sure what is going on with Ifit but their customer service is extremely poor. Be careful.

I bought a new treadmill and the only way that it would turn on was to use the 1 month free month iFIT trial, which is ridiculous. So the website said that I could cancel at anytime and that my membership would expire on 3/11/2022. I noticed that on 3/9/2022, my account was charged for the next month already. So I called to cancel my subscription. They definately cancelled my subscription, but still charged me the $15 fee and refused to refund that. To me, that is fraud. Charging me for a service I did not use, before the next month even started. So overall, I would NEVER purchase any iFIT equipment again.

I have sent at least 2 messages about the iFit site and app not syncing my step count to google fit event though I have set up the programs to be connected. This company is great with hawking new products but they are lousy at supporting them.

The workouts are great as long as the app works. The app crashes from time to time during the workouts. I tried contacting I fit but with no success. I happen to notice that their site has no way to review the product which should say volumes about the company. Beware when ordering from this company that there is NO customer service. I have used this product for 2 years and with word from Nordictrack.

I have had my NordicTrack iFit for about five years now and the treadmill is fine, but, the albatross that is iFit hangs like a decaying stench around the treadmill. My experience with iFit have always been disappointing. When trying to find a replacement tread belt part number, the customer service rep basically was unable to help me. After about two hours of wasting time at the iFit website or on hold with customer service, I was informed that they needed to know the location of the treadmill in order to help me, with a part number. It is true. So, I went to TreadMill Doctor and was able to order the belt in less then seven minutes. So, if you are considering an iFit linked device, consider again. I cannot in good faith recommend any iFit product. It is sad that Nordic Track is so tied to iFit.

Several years ago I bought an Elliptical Machine to stay fit, and it has IFIT for workout applications. You would log in to the IFIT server and the WIFI would transfer the workouts to my machine. Here is the problem, my machine will no longer support the newer software on IFIT and it is now making my machine obsolete. I was able to run the MAP workouts and the VIDEOS with no problems before. First, the LIVE workouts became unavailable, then the MAP-BASED WORKOUTS and the RECORDED VIDEO WORKOUTS became unavailable to my machine. Nothing works now. I lost the last month of workouts with IFIT and customer service was not helpful at all. They basically told me there was nothing they can do once my older machine software became outdated. So, I would have to buy a new machine to continue working out with IFIT. Now, the company might as well change its name to IFAT, because that is the position they are putting me in. These machines are very expensive and their answer would be for me to buy a new machine. They get you when they change their software. I will NEVER buy an IFIT machine any longer. Their customer service is useless just as well as IFIT is.

I bough the bike and the bike is working fine. I also signed up to the iFIT app which is where my issues started. The email account I used locked me out after sign up and I couldn't reset it. I used another email account as I wanted to get the bike up and running. Both accounts required a credit card but there was a free 30 day trial period. Plenty of time to sort out I would think. Sent a support request immediately and then several follow ups before I was then charged twice at 30 days. 2 months later I finally get a response that they can't supply a refund for one of the amounts as it is against their policy. I have since looked at reviews on iFIT and 70% were 1 star with lots of complaints about support and billing. Only buy this bike if you don't want to connect to an app.