JotForm

I am attempting to use their system for basic client forms and onboarding. We are an accounting firm that has a need for a jotform-like solution. I shared my login with a support team to download a form and have since been locked out of the system. Try contacting support, no response; I reached out to sales to see if I could pay for a more convenient solution, but their business case from free to enterprise requires a $500+ jump in price. Avoid at all costs you may get locked out and never see your client data again...

Always a back end issue, for someone who uses online forms for sales it's not good. Mistakes happen fine but it's always a song and dance to fix reoccurring issues! I wa spaying monthly and all of a sudden a customer messaged me that when they went to fill out form it said I (the business) maxed out our limit of submissions (classy for customers to see), so I went online and they said I had to upgrade in order to TURN MY FORM BACK ON! After hours of being disabled and losing sales I paid it even though I was confused because I knew it was gonna take forever for customer service. When I paid I used a different email and they gave me a whole new account while also enabling my old. The new account sat there 3 months with zero forms and them taking payments now for 2 accounts. Only 1 was ever used. I kept in touch the whole time and now they won't refund me because it's past refund time. $39 3 times! Imagine if they did this to everyone and what if I didn't catch it. A lawyer would have a field day with this class action because I know I'm not alone. Jotform is $#*!, not the program itself but whoever is running behind the scenes is stealing!

I'm the co owner of a small business Just Jewelry, we needed to create form and surveys for our store. While searching the internet Jot form was one of the best survey builder platforms i could find. JotForm has been really helpful to manage all the survey and pre-order forms I needed to make for my small business, just jewelry. It has been very easy, everything is in one place and it is a very easy site to use. I especially love how easy the site is to set up pre-order forms, with several templates to choose from. I really liked this website and would definitely recommend using it. Best of all its free! Really enjoying using this site.

Our Little League Baseball Organization was looking for a better option for online registrations and I found that with JotForms. Building the form and adding payment options was a very easy process and simple for someone who hasn't done this before. I would happily recommend JotForms to anyone looking for this type of solution!

It took 12 hours for them to reply on the problem I'm encountering considering the forms are being used for business.

I have used Jotform for 3 years. I have recently encountered an issue with my existing forms where the form does not continue beyond the show/hide condition. No Jotform support in over 3 weeks since I first contacted them. I'm paying for a product that doesn't work.

JotForm made it incredibly easy to create a sign-able document from our existing document. JotForm also made it incredibly easy to link/embed the form URL from our website. The best feature is when the form is completed, it sends a copy to us and the form signer. This made what was previously a time consuming process for our users into a streamlined automated process that is very efficient.

THANK YOU JOTFORM!

I was looking for a professional and user friendly form to add to my company's website. I searched and came across Jotform. I like that Jotform provides many options for all different sized companies with different needs. I was plaesed that I was able to easily create the form for my needs. I would reccomend Jotform to anyone with form building needs.

It is very easy to use and they has a good customer service even in the free plan. I strongly recommend it!

We were looking for a form to collect data for our marketing team and found Jotform! Its easy to sign up and even easier to use. I will be using this for all of my future form needs!

Jotform is so easy to use and doesn't require to the user to be a techie or a web designer, 100% would recommended to anyone that is starting of an needs to create a form. Before using Jotform I had no idea how to create a form and would have had to get a web designer to create a form for me but with this App I was able to create myself so easily meeting all requirements. Easy to use, easy to add to website and most importantly the packages off usage is clear

I was totally new to building forms and apps. Then I found Jotform within a matter of 10 minutes, I had the start of a great app. Very easy to use and edit. They have a community and support to help you through the process. Now I just keep learning and making the app better every day.

The Google doc form that Jot Form eventually produced could have been produced through Google docs tools or templates. I wasn't impressed. What was worse, after spending an hour sending out our Jot Form sponsorship form to old and potentially new sponsors, I received an email from a potential sponsor saying that the Jot Form link didn't work. To my disbelief, Jot Form not only disabled our non-profit form but suspended our account - all without notice or explanation. We have never knowingly violated any terms of use on any site and even if done inadvertently, at least a warning or notice before or after the fact would be the professional response. If we exceeded our free usage, which is not likely, at least a pop up could give us an opportunity to upgrade. There was none. And then there was the Contact Form. After taking time to change our password and complete the contact form, you can only contact them if logged in. The login was blocked.

Adding to the false claim of having 40 million users while having such basic issues, this platform is one I will avoid at all cost. Appearing to be completely unprofessional, we probably lost thousands in potential sponsorships.

Jotform told us that we were on a legacy plan and that "as long as you don't change your subscription, you'll enjoy that price for the rest of your life." Then they renewed our subscription with a 58% increase. Their support has been unhelpful. I've asked for the issue to be addressed and escalated but all I get is an apology for the 'inconvenience'. To my mind this is a breach of trading laws, so we'll be talking to our legal team. I wish there was a way to leave a no star rating.

JotForm is an awesome platform for creating contact forms and surveys. We use JotForm for our contact forms on our websites and they are easy to create, edit and implement on your site. The different plans available are great for any size business or project but the free plan still allows you a lot of options for customization of your forms. If you are going to use the free version, make sure to include CAPTCHA on your forms in order to make sure you do not go over your monthly limit.

Basically if you are considering jotform - run away!
There support is beyond useless, they will take hours to reply, and then they will send you a link to a page that does not even close to apply to your issue. Then they are gone for hours again, only to do the same again. Its been days and i still can't get an agent to actually read my question and attempt to answer it.

My first time using Jotform builder and I was really amazed while building the form because all of the requirements I needed in the form like the needed fields, and settings are available and it is so easy to use. I HIGHLY RECOMMEND it!

My previous review was one star. Since I'd paid for one year subscription, I've been able to get assistance that's helped significantly to my business. Their fees are listed for monthly versus yearly. That's something that could be better noted. Nonetheless, I'm extremely happy with how their forms are both created and easily completed by my clientele.

I have used Jotform for my real estate coaching business for several years now to help hold my coaching clients accountable to their weekly goals and standards. At times there are glitches but it is easy to make changes and corrections with simple edits. It has been one of the easiest ways to track their work!

Doctor sent me a form to fill out. The form will not complete correctly and my medical treatment has been delayed due to my doctor insisting on using jotform. I'm about to find another doctor.

Fantastic app. So many features available in the free version, with an easy to use dashboard to navigate responses etc.

I have been going back-and-forth with their technical support team for weeks now. They sold me a product with HIPAA compliant data collection; however, when I started running into problems with missing data, system crashes, etc., the support team just says that they cannot provide support because my form is HIPAA protected. Unable to actually speak to someone on the phone. Their support services are horrible - avoid this company at all cost.

After 3 days I still don't have anything to use for my www.
2nd day and many emails later I got html that included a jotform inhouse form ontop of mine!
3rd day I managed to complete another version but without heading, they put heading on for me but html did not function so I tried downloading in PDF format 5 times, did not download.
Absolute waste of space for me