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LampsPlus has a rating of 4.85 stars from 14,874 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LampsPlus most frequently mention great selection, customer service, and free shipping. LampsPlus ranks 1st among Lighting sites.
This company responds to reviews on average within 22 hours
Excellent, varied selections with good price points... I appreciate the detailed product descriptions and customer comments. Thanks for the information regarding integrated LED lights.
I order 2 porcelain Chinese pagodas from this company and never received my order despite it being said it was delivered by FedEx! FedEx said they delivered it to the correct address, but I argued and argued and insisted they did not! I told the company I wanted my money back! They refused! I knew they we're wrong and sure enough I was right! 3 weeks later my order from FedEx arrived damaged! Now it seems I'm being completely ignored!
This company has an extensive list of lighting fixtures for every aspect to enhance, illuminate a home. They are experienced and very helpful. Each item I ordered has been shipped on time and packaged very well carefully including items I have purchased from their open box collections. I have never experienced a negative or disappointment with Lamps Plus.
Tip for consumers:
If you have a concern or question the staff is very helpful.
Products used:
lighting fixtures
Excellent, varied selections with good price points... I appreciate the detailed product descriptions and customer comments. Thanks for the information regarding integrated LED lights.
We love the look and style of these Arnie lamps.
I love the variety of style choices... would love to have even more options if possible. Good search engine within this shop. I was happy to find the lamp I had chosen and put in my cart for over a day was actually available as "Open Box". I'm going to take my chances and give it a try. The only thing I found missing at checkout was an option for a promo code. Every "pro" online shopper regular uses promo codes to sweeten the deal.
Good style variety and seems like good quality products based on reviews. It was between a lamp I really liked on West Elm's website and here. The price and shipping time had me choose Lamps Plus.
There are many options when shopping for light fixtures and I checked all for several months before finally returning to Lamps Plus to place my order. Something that the other retailers didn't offer was the superior customer service. I know that if I'm not happy with my purchase, Lamps Plus will help me to find better options. You can't beat good customer service.
There are many options when shopping for light fixtures and I checked all for several months before finally returning to Lamps Plus to place my order. Something that the other retailers didn't offer was the superior customer service. I know that if I'm not happy with my purchase, Lamps Plus will help me to find better options. You can't beat good customer service.
Shopping was easy. I don't even know why web sites are still asking this question. Shopping is always easy. Instead they should be asking if the product purchases met my needs/expectations - dumb question. ANYWAY Product quality is just OK. Crystals are attached with a thin wire which was lose on every crystal and because of that all crystals looked saggy, hanging on one side. I had to twist each wire to make them tight - and that finally gave it an appearance like the one on the web photo.
Online search (another dumb question)
Because i liked it (dumb question # 3)
Sorry for the questions, but we do value your input and feedback. Thank you for taking the time to respond, and we hope that you will enjoy your new chandelier.
One of a few handful "great sites" to shop for home goods (furniture, lightings, fan, home office decorations, etc). Great and awesome experience since i first discovered this site in late 2019.
Lamps Plus offers great quality at fair prices. Their website is easy and fast to navigate. And I love the free shipping! Thank you!
I love your quality and style.
We are happy that you had an easy time navigating the site, we appreciate your feedback.
Just trying to get the right size or as close to my old lampshades has been an experience. Hopefully they will fit okay.
Your company had the closest lampshade to what i was looking for.
Hi - let us know how they work out! Thank you for the order and comments.
Great lamps at great prices. These i bought will contrast nicely with my bed that has a slight darker shade but the same material. Love!
Thank you, great to see that, we hope to see you visit with us again soon!
Please make the shopping cart more user friendly with a 'save for later' button. I didn't really want to delete all my choices, just needed to order my fans today.
Hello Mary - thank you for your feedback. We're happy to advise we do offer a “save” option. Next to the add to cart option there is a save button with a heart. This will allow you to save items for later. Please note for this feature to work properly you will need to create an account to ensure the items are saved for later. Should you have any questions regarding this feature or need anything else, please do not hesitate to call us at 1-877-704-2425.
I have purchased a few items from you. They always arrive quickly. The quality seems good to me. My impression is that led items are lighter relative to other options. It takes a little getting used to but they are holding up great. Lights up about 10 months. Not one problem. I have a clock and under counter led lights on the way. I just ordered today and if they ship like all the others I should get them by the end of the week. Always free.
Good past purchases.
Hi - thanks for the comments, and for being a repeat customer of ours, we appreciate it! To your LED comments, LEDs can be lighter, as there is no need for a bulb and socket, and the designs can be made thinner and more streamlined.
Good choices of what I was looking for. Nice sale on the item I bought. Website easy to navigate.
Have bought several items in the past and have always been impressed with the variety, value, quality, and prompt service.
Thank you for continuing to be a repeat customer and we hope to see you again soon!
Product is great looking. Too much foam packing, very difficult to remove
From box, hard also to dispose. Think pellets or bubble wrap would be
Better.
Wide variety of products to choose from.
Liked the look and size
Hi - thank you for the feedback on the packaging. We are always looking for ways to improve our delivery service, so we will take a look at your order to see what can be done. Thanks again.
Love the selection and the quality. Always looking for a good deal: your prices are fair & comparable to other retailers.
Needed to replace a couple hallway fixtures.
Hi Janet - we appreciate hearing that, thank you for the feedback. Let us know how you like your new hallway lights.
Very good information provided on the items, such as sizes of base plates and amount of lumens. Thanks.
My husband and I recently moved to another state. As is the case with so many "moves", we discovered some damage when our belongings were unpacked, among it, the desk lamp for our office desk.
I found the same lamp on LampsPlus (where I found the original lamp) and ordered it just days ago. It's been delivered and is perfect. Of course. I've purchased several items from LampsPlus and they seem to get it right every time!
Reliability, product selection
Wanted something similar to previous product.
Hi - thank you for sharing your story. We hope that you enjoy your new (same as your old) desk lamp!
Talked with Sal and he was able to help me find the best product for my project. Price is right and also style. I appreciate quick delivery option.
Selection, customer service, price.
Wonderful to see you had a great visit with us, thank you for the comments.
Good experience online. Did check locally and got a reply within a day about not having the items in stock. Glad shipping was free Would be great if there are more customer reviews.
I hope the quality of items is better than other big box stores. We'll see.
Hi - thank you for all the feedback. Our reviews are customer generated, so if you'd like to help out and review a purchase we would appreciate it! Thanks again for the comments.
Website moved quickly. Some sites are slow to load the next page. Nice view of the lamps so you can make an informed decision.
Looking for a lamp and wanted to look at a place that had a wide variety to choose from.
Wonderful to hear from you, glad you found a design that you love.
Fairly well. But it did not provide me with shipping/arrival dates on 2 items purchased. Please let me know shipping dates! Thank you!
Rosalie Marshall
Thank you, we appreciate the feedback and the comments.
Exceptional experience: our beautiful lamps and chairs were shipped the same day (Sunday, no less) we ordered them and received in perfect shape within five days. Will definitely order from LampsPlus again.
Stylish products at a reasonable price.
Stylish and contemporary products
Good products. I am a repeat customer. Quick delivery. Good online experience,
Only complaint was that the two shades were nested together as they were shipped and it left a crease on one of them. I believe it may go away, but it could have easily been avoided if there was some foam or padding between the shades. Otherwise, very well packaged with lots air bags.
Past good experience
Good design and price.
Hi - we do apologize if one of the shades arrived with a crease. We take great care to pack our shades for shipment, but at times damage does occur. If it needs to be replaced just reach out to our customer service team and they'll be happy to assist you and help you out.
Quick and easy. Good products. Good shipping. Have ordered before.
Past good experience
I ordered one lampshade first to be sure this size would work. It arrived quickly and was very carefully packaged! It looks great in my lamp so I am ordering the second one! Thank you for your fast careful shipping!
Ordered one shade for a set of lamps and loved it - so I am ordering another for my other lamp. Great service and packaging! I am very pleased with my purchase!
Hi Leslie - thanks for the feedback, glad you found the designs you needed!
Online ordering is a cinch. Last order--a ceiling fan took a long time for shipping. Hoping this arrives quicker. Products have been great quality. We are pleased with Lamps Plus.
Availability and options of products.
Hi Barbara - thank you for being a repeat customer of ours. We appreciate the comments and should you have any questions about your current order please let us know.
My ordered items were damaged upon delivery. I called and a representative informed that replacement of the thin glass shades are not available I would like my account to be credited There was only one return shipping label issued, the lamps came in two shipping cartons Please inform what steps needed at this point
Would have like to have had the glass shades replaced W/O going thru the repacking and reshipping hassle It is not as simply repacking items as they were packed originally for shipping
Easy to shop and free shipping
A great decor for the room intended
Hi - we apologize for the lamps arriving damaged. If you contact our customer service team they will be able to credit your account or help you find an alternate design.
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Lamps Plus® is the nation's largest lighting retailer, delivering a winning combination of service, selection and value. We offer an unbeatable selection of lamps and lighting fixtures for indoors and out, including a wide selection of exclusive and customizable designs. Plus, we carry a full range of home furnishings, from seating and storage to wall art and decor.
Established in 1976 and headquartered in Los Angeles, Lamps Plus operates a successful e-commerce business, mobile site, and over three dozen retail stores across the western United States. With a large team of American Lighting Association trained experts and a state-of-the-art warehouse in Southern California, Lamps Plus is the industry leader for lighting and furnishings.
Thank you, great to see that, we hope to see you visit with us again soon!