• Match

2018 CUSTOMER CHOICE AWARD

Ratings On Other Platforms

Trustpilot
1.2 / 5
Corporate Values

Overview

Match has a rating of 3.09 stars from 2,231 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Match most frequently mention new people, and serious relationship. Match ranks 16th among Dating sites.

  • Service
    189
  • Value
    198
  • Quality
    190
Positive reviews (last 12 months): 9.3%
Positive
10
Neutral
3
Negative
94
36
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • When I made a complaint to customer service they took a week to respond and only responded after my second email!
  • When a consumer "cancels" an account, it is illegal and unethical to charge their credit card.
  • They used a different email address and when I caught the double billing and called them they refused to refund me.
How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Top Critical Review

“No results, wasting money”

Jonas D.
7/17/23

Match is not a client-oriented platform anymore. All they care about is getting as much of your money as possible. For this purpose they use fake accounts and bots. I met my g/f 6 months ago on Seek4Her Now she is here with me in Vancouver. But do you know how much time I had wasted on Match before I came across a working dating site? Two years! Match gave me only one date with a selfish drama queen. It might have been a good service years ago, but it's not the case any longer. You can contact women endlessly going round and round in circles with no results.

Reviews (2,231)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (210) credit card (116) email address (20) phone number (34) auto renewal (87)
Thumbnail of user jonasd47
1 review
1 helpful vote
July 17th, 2023

Match is not a client-oriented platform anymore. All they care about is getting as much of your money as possible. For this purpose they use fake accounts and bots. I met my g/f 6 months ago on
Seek4Her
Now she is here with me in Vancouver. But do you know how much time I had wasted on Match before I came across a working dating site? Two years!
Match gave me only one date with a selfish drama queen. It might have been a good service years ago, but it's not the case any longer. You can contact women endlessly going round and round in circles with no results.

Thumbnail of user ceeg10
2 reviews
2 helpful votes
August 18th, 2023
Verified purchase

MATCH?! NO WAY! THEY DO NOT HAVE ANY CONTACT PHONE NUMBERS ANYWHERE THAT WORK! YOU WILL NEVER TALK TO A PERSON, EVER! MOST PHOTOS ARE NOT ACTIVE DATERS ON THE SITE. REPEAT PROFILES, VERY FEW TRULY AVAILABLE WORTHWHILE MEN! I SENT THEM 28 PAGES OF PROOF OF THEIR ERROR TO NO AVAIL. ONLY REASONS THEIR NUMBERS ARE HIGHER IS BECAUSE THEY OWN A WHOLE GROUP OF DATING SITES! TONS OF LAW SUITS AND CLASS ACTION LAWSUITS!

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Thumbnail of user kaler8
2 reviews
4 helpful votes
June 10th, 2023

Match is just not worth all the time and efforts it requires. It's filled with arrogant and rude women who hate all men. Match has great concept but awful implementation. Too many fake profiles that have zero activity level on the site. I guess they are used as bait-and-switch.

Thumbnail of user williamh3537
4 reviews
13 helpful votes
May 17th, 2023

I bought a 6 month premium membership because of the better price (April 2023).
Only been on there a month and it's been over a week without any match discoveries that match is suppose to create. I even broadened my search to a 60 mile radius! NO MATCHES! I should have bought just one month instead of wasting over $100 on this subscription. WORST SITE EVER!

Tip for consumers:
JUST BUY A ONE MONTH SUBSCRIPTION!!!

Value
Quality
Thumbnail of user franka1102
2 reviews
3 helpful votes
July 5th, 2023

I reported a problem with their matching algorithm two months ago. During each interaction with customer support, I was told that they would escalate the issue and it will be fixed soon. In my corporate experience, escalation of a customer-facing production issue means no one goes home until the problem is resolved, usually in less than 24-hours. For match.com it apparently means they'll just keep stalling and placating the user. Either their tech team is incapable of diagnosing and resolving the issue, or they are so overwhelmed with other bugs in the software that this one is at the bottom of a long list of software issues. You have many other online dating vendors from which to choose, I suggest trying one of them.

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Thumbnail of user davidr2851
3 reviews
6 helpful votes
August 19th, 2023

I just paid 97.00 for a 6 month subscription. I can't even see who viewed me unless I spend another over 150.00 and have sent emails asking for a refund, which they say they don't give. I found a good match in my area, and tried sending her an email, it didn't work. This is a rip off. I'd never sign up for this if I knew that this was what it is. I should have read the other reviews before doing this.

Tip for consumers:
They also post a lot of fake reviews on other websites. I believe they have over 100000 people online, lots of rip offed customers and mostly likely the women don't pay, why should they? If they have any looks, they're getting 100's of messages a day.

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Thumbnail of user georgek1313
1 review
10 helpful votes
May 14th, 2023

I've been dating from the Internet for about 20 years. I've had really lovely relationships and met some wonderful women. As of May 2023, I'm using multiple sites. Match is an antique. The actual connection rate is abysmal. This fossil denies spontaneity. Post a new picture? Wait days for "approval." Edit your profile? Same delay. Once you're on it, it's pimping you constantly for upgrades. I would avoid this site entirely. Once you disconnect they start sending you notice about all the wonderful people you're missing that "liked you." I fell for that, and it was totally disappointing. I think you could do better with Bumble, Tinder and even Facebook dating

Tip for consumers:
That it’s cumbersome and awkward, denies spontaneity, and the connection rate stinks. A waste of money for somebody who is serious about connecting with genuine real people.

Value
Quality
Thumbnail of user dennisw1173
1 review
3 helpful votes
July 9th, 2023

Signed up by mistake for a bronze member ship which gets you nothing. Just lost 10 bucks a month. RIP OFF.

Tip for consumers:
Buyer beware

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Value
Quality
Thumbnail of user williamf2333
1 review
0 helpful votes
August 29th, 2023

Iam on three dating sites match pof and free facebook...no action at all on match plenty on facebook...any thing you accidently touch on matches website is a new charge,something will say are you interested in so an so then you click to view it and youve already bought it what a load of decietful crap it is possible to have it changed i think if you find the right email...this happened twice I feel ripped off. William funk

Tip for consumers:
dont

Service
Value
Quality
Thumbnail of user maryjanea16
1 review
1 helpful vote
August 5th, 2023
Verified purchase

I was disappointed and wished I read reviews beforehand. I wasted the 3 months' subscription money on software that is not user-friendly. I would not recommend this to anyone. I used this site a decade ago so I can compare the software.

Tip for consumers:
Save your money and use a more user-friendly site.

Thumbnail of user cemilem1
8 reviews
1 helpful vote
February 25th, 2023

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Thumbnail of user mitchellyahn123
1 review
7 helpful votes
June 19th, 2023

This site is basically a scam. They lure you in to buy extra stuff that doesn't help you at all. And when you have a problem customer service really sucks. I will warn everyone I know to stay away from match.com

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Value
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Thumbnail of user k.h7
1 review
0 helpful votes
August 24th, 2023

Found it not very good. Men seem to have anger issues over their past divorces and compare their dates to their ex-wifes, as that's all they talk about on dates. I Had 3 dates like that which was very frustrating so I cancelled my membership. I most likely won't go back on another dating site again as a result.

Service
Thumbnail of user candys179
1 review
0 helpful votes
August 19th, 2023

Looking for a life partner to live with...and also a man who will not maltreat me as well...

Tip for consumers:
my pictures

Service
Value
Quality
Thumbnail of user kntk
1 review
1 helpful vote
June 19th, 2023
Verified purchase

First of all wow. I received a message asking if I wanted help from a match.com employee to find really good matches for me. I agreed. I received a message in my DMs from the employee promising to get back to me in 48 hours. She never did. Instead the message sat at the top of my DMs. No way to delete or respond. The site shows you when people are online lol which is well if they're not responding to you it's a little off putting. Honestly I'd rather not know if that makes sense. Also nearly every single man I matched with if I didn't respond within 30 minutes or less would write something like Are you shy? You just don't like me? Hello? Did I do something wrong? Did I say something wrong? Did I upset you? It's really exhausting. It definitely was not worth the money. Most of the men I saw were also on another site that's free. Then Match gives you the option of writing to people far away. Why are you writing me from 2500 miles away when people hesitate to date when the distance is 30 minutes.I'm really disappointed by the app. And the employee just never responding makes it look really bad as a company also. Use the free apps.

Tip for consumers:
Disappointing

Service
Value
Quality
Thumbnail of user debbie.ricciardi64
1 review
0 helpful votes
July 8th, 2023

I am unable to report inappropriate behaviour from someone on Match.com
They say to do it on the bottom of the page of an email of the person, however not many people email each other.
Therefore it is too difficult to report someone unless ou have emailed them - which most people do not email. Shame on Match.com

Thumbnail of user herbertmacb
1 review
1 helpful vote
June 29th, 2023

I've been on Match.com for about 4 months now and the Profiles seem to be Fake most look like Models and when you respond to a like you never hear back. If you ask me its a Scam to get your Money and give you nothing!or if you do send them a Message they will read it but not respond. Very Rude if you ask me.

Tip for consumers:
Should have never Signed up

Service
Value
Quality
Thumbnail of user sgfdrcabruce
1 review
6 helpful votes
May 7th, 2023

This is probably the worse dating website you can imagine. There are very few actual people on the site looking for dating relationship. Most are pure scammers and Match does nothing to weed them out. Waste of your time and money stay away.

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Value
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Thumbnail of user johnb11395
1 review
0 helpful votes
July 31st, 2023

Absolutely worthless app. 95% of proflie are not even active and the other 5% are just message readers. Huge waste of money buying subscription. You can get better responce from a graveyard. Just another app made to make you feel discrourged and depressed. Please take my advice and save your money. WARNING! They will not give you a refund for their crumy service.

Tip for consumers:
Do not use.

Service
Value
Quality
Thumbnail of user vfosholt
1 review
2 helpful votes
May 18th, 2023

This company cares only about draining your bank account as far as I can tell. The way they do business is completely unethical, and of course you can't call anyone. I couldn't even send them an email. To avoid getting stuck in their trap for God knows how long, it was about four months for me, steer clear...

Tip for consumers:
You can't get a hold of anyone in "customer service", and you can't block them from sending advertisements to your email. They will just keep send you an insane amount of garbage from different emails. They just might be the same people asking for money because "your warranty on your car has expired".. totally unethical company

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Thumbnail of user pamelaw1926
1 review
0 helpful votes
August 21st, 2023

Match.com is a scam. You cannot communicate with matches unless you buy their membership. It took 5 e-mail exchanges with customer service to get a straight yes or no when I asked if I had to pay to communicate with those I matched with. It is not worth the time and money.

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Value
Quality
Thumbnail of user triciae24
3 reviews
11 helpful votes
April 27th, 2023

I have several "deal breakers" because they really are deal breakers. I would rather have no one pop up for the day than waste my time swiping no. 95% of my matches are in my deal breakers wasting my time. I've been on the site for a month and Match is now repeating matches from the beginning that I either said NO to or who never responded. It's absolutely ridiculous and a waste of money.

Tip for consumers:
Tried to contact customer service. Received "page not available"

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Value
Quality
Thumbnail of user rickk273
1 review
13 helpful votes
August 9th, 2020

So, I had been looking for someone for awhile, and spent the time to fully fill out a profile, and paid the subscription fee. I was wondering why no one was responding to any of my messages. Well apparently the subscription does NOT allow for free users to reply to subscribed users without the subscribed user paying more for that service. So in effect you not only have to pay to be able to use it in ANY way, you also hope that anyone your interested in is also a subscriber, and if that cutie is not a subscriber well looks like your paying even more for that person to be even capable of replying.

Tip for consumers:
Avoid

Value
Quality
Thumbnail of user johna4993
1 review
0 helpful votes
July 1st, 2023

I signed up match for one year they automatically sighed me up for a year which is 700 dollars they are way over priced I tried to get my money back for the one month they wouldn't give it to me there seem to be a lot of fake people on the site it was a total scam I tried several times to get my money they were very unprofessional that match should be banned for ripping people off.

Thumbnail of user tovalove4
1 review
0 helpful votes
July 17th, 2023

I wanted to check out Match after a few years of hibernating during Covid. I had always heard the site was better than most and to always go for a paying one instead of the free dating apps. I guess because you get what you pay for. NOT. Now hear me out, I'm an attractive 60 something woman with flattering recent photos to boot. But, in my past, I typically don't attract the super hot dudes. I'm just not your typical curvy, large breasted female with a killer bod. I don't like to ski, hang glide or surf and I certainly am not a master chef. But I'm arty and interesting and a fashion person. Think Chanel on speed. Well, anyhow, before I signed up officially I joined for free and perfected my profile over the course of a few days. I noticed I had 68 views in less than 3 days and 9 likes. Also had a few messages I could not view until upgraded to a package. And then, mysteriously, I had two hunks apparently match with me. I could not view past their photo briefly, and could message them, but not receive a reply unless I paid for a subscription. These guys looked too groomed, too good looking and too suspect. Were they paid and planted to match with us desperate ladies looking for love? I'm truly thinking such is the case after reading some of these reviews. So, good thing I did not cave and pay a small fortune to only be disappointed that my prince was really a frog. I will have better luck at the Home Depot or Trader Joes in the frozen section or even the dog park. Save your money folks.

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Match.com is the number one destination for online dating with more dates, more relationships, & more marriages than any other dating or personals site.

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3.1
2,231 reviews
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