• Payne Glasses

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.7 / 5
Corporate Values

Overview

Payne Glasses has a rating of 4.73 stars from 50,404 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention great prices, customer service, and easy process. Payne Glasses ranks 2nd among Eyeglasses sites.

  • Service
    209
  • Value
    755
  • Shipping
    756
  • Quality
    751

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 93.6%
Positive
14,905
Neutral
760
Negative
267
345
See all photos

What reviewers want you to know

Positive highlights

  • I love Payne products, and their customer service is exceptional.
  • Nice shopping experience lots of styles to choose from.

Critical highlights

  • I inputted a coupon code from an influencer; COURTNEY it did not allow me to use it.
  • Annoying that there was no obvious place to enter my discount code.
How would you rate Payne Glasses?
Top Positive Review

“Great glasses”

Amy W.
7/22/23

I recently ordered two pairs of prescription glasses, one clear (photo sensitive) and one sunglasses. The order was filled in a reasonably time and the finished product was very good. The quality for the price is great. I spent $71.00 for two pairs and I am very pleased with both. I would suggest that you take the time to read the directions. Even, measure your existing glasses to make sure you buy the correct size for you. The web site is very user friendly with everything you need to make a great purchase.

Top Critical Review

“This site is clunky and very annoying to look through”

Zackery G.
7/5/23

This site is clunky and very annoying to look through. It's also weird that any given frame only has one size. I find the frames I like but they're not in my size. And filtering the sizes makes no sense. The size filter should be "med large etc" like it is on the frames. And then checking out is its own nightmare. Directing me all over back and forth from Amazon and loading all these screens. The whole experience is cumbersome

Reviews (50,404)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (965) shopping experience (329) order glasses (438) coupon code (62) discount code (46) phone number (17) reading glasses (36) checkout process (32)
Thumbnail of user jessicam1987
1 review
3 helpful votes
January 11th, 2021
Verified purchase

My first online purchase of single vision glasses and I was so impressed by the quality and price, I ordered 2 more pairs! I can actually get "fun" frames that I normally wouldn't purchase because they are so affordable. And I don't have to freak out about possibly breaking them when doing yard/farm work. Yes, I am that hard on my eyewear. I will definitely be a returning customer!

Value
Shipping
Quality
Thumbnail of user awsb2328
1 review
1 helpful vote
July 22nd, 2023

I recently ordered two pairs of prescription glasses, one clear (photo sensitive) and one sunglasses. The order was filled in a reasonably time and the finished product was very good. The quality for the price is great. I spent $71.00 for two pairs and I am very pleased with both. I would suggest that you take the time to read the directions. Even, measure your existing glasses to make sure you buy the correct size for you. The web site is very user friendly with everything you need to make a great purchase.

Thumbnail of user shantanyw
1 review
0 helpful votes
July 31st, 2023
Verified site experience

This is the third time I purchase my prescription glasses with you, and it was easier this time. You classified the stock into S-M-L-XL frames; I extremely appreciate that. I wear Large glasses with standard legs and other specifications, and I used to get very frustrated when choosing frames that I liked but did not fit. The addition to the catalog, although minimal, helps the clients decrease their frustration level immensely, and makes the experience more enjoyable. Thank you.

Thumbnail of user joeld227
1 review
1 helpful vote
October 13th, 2021
Verified site experience

It has been really easy and simple. Easy to navigate through. But I think the options on what type of lenses(professional, standard, etc) should clarify on whether it'd change the lens color or not. Casually, you'd think 100% UV protection and blue light protection would change the lenses color and so it'd be maybe a bit confusing to think if it would actually stay clear like you want it. But otherwise, perfect!

Thumbnail of user lanitah5
1 review
0 helpful votes
February 22nd, 2021
Verified site experience

This site is frustrating to navigate. It let's you pick your glasses then when trying to checkout you have to create an account. In the mist of creating one my order disappeared meaning I had to select my glasses and lenses all over again. The pages kept freezing up. Maybe they were doing maintenance on the site.

Reason I chose this product:

I really like both frames and the cost is very reasonable

Thumbnail of user kathrynb948
1 review
0 helpful votes
July 7th, 2023
Verified purchase

I love everything about them! I ordered the wrong size at first and was able to do a one-time exchange for another pair and they fit perfect! I got the premium progressive and that makes all the difference if you use dual computer monitors. I also added the transition to sunglasses and love that feature as well. I didn't invest in the more expensive transitioning but might in the future.

I contacted customer service via email and they were very prompt with their replies.

Service
Value
Shipping
Quality
Thumbnail of user augusth21
1 review
3 helpful votes
May 7th, 2021

I'm not sure how I came across this sight but I am so glad I did. The entire process was easy, communication was great and my glasses arrived earlier than expected! I'm blind as a bat got my glasses today and I'm in a whole new world. Will be buying more pairs for myself and my daughter very soon. I will be a repeat customer and spread the praise for Payne Glasses every chance I get! Really a god send Don't hesitate

Tip for consumers:
Don’t be skeptical

Products used:
Glasses

Service
Value
Shipping
Quality
Thumbnail of user kylen235
1 review
0 helpful votes
December 6th, 2022
Verified site experience

We will never shop for eyeglasses at a brick and mortar store, "the traditional" way again. Payne Glasses is a far more affordable option with a huge selection of styles. In the past, due to cost, I felt limited to one pair of glasses a year and one pair of sunglasses...for as long as they would last (several years because they were not absolutely necessary. Finding this site has changed that outlook altogether. Every pair of glasses I have ordered are quality eyeglasses in both hardware and craftsmanship.

Thumbnail of user mjp28
1 review
0 helpful votes
July 7th, 2023
Verified purchase

Enjoyable experience shopping with Payne Glasses on-line. Everytime. Fantastic selection. Adele multi-color cat eye frames are super impressive. Fit just right and are a compliment magnet. The bargain received and quality of service, selection truly make it easy to share with others. Truly a company that values its customers.

Value
Shipping
Quality
Thumbnail of user jimh1106
1 review
1 helpful vote
August 4th, 2021
Verified site experience

Great experience. Original glasses were made perfectly, but frames were too small for my face. They responded and had it sorted out in 24 hours, and I had them back in the mail, with a 100% exchange code for a full credit towards another pair. Easiest return and credit process ever. I already have the new ones ordered, and they even let me still use the current 20% off promotion on my order ( I ordered 2 pair this time).

Thumbnail of user sawyerr6
1 review
0 helpful votes
August 19th, 2023
Verified site experience

Payne glasses has saved me multiple times. I will not order from anywhere else. I am a very busy person and Payne glasses has saved me time, money, and my everyday task since I cannot see anything without my prescription glasses and have a tendency to lose my glasses while out on my husbands motorcycle to the dog chewing them up, I need a fast, cheap, liable place and paynes glasses is GREAT! Thank you!

Thumbnail of user carolg2030
1 review
0 helpful votes
July 30th, 2023
Verified site experience
• Updated review

This Payne company is awesome. Glasses are possibly better (thinner for my ridiculously strong RX) than what I can get from my personal eye doctor, and even after he places my insurance info, his final bill for ONE pair is a little more than what I pay for two pair from Payne. They fit well, are super cute and the customer service is outstanding.

Katie is wonderful
June 29th, 2023
Verified site experience
• Previous review

Katie is wonderful. The company will work to make things perfect for you!

Thumbnail of user crystalb487
1 review
0 helpful votes
August 11th, 2022
Verified site experience
• Updated review

We use payne glasses every time! It helps tremendously! My sons insurance only covers 2 pairs a year and last year he probably went through 6 pairs! Each one being $130! Until I found this website! So I order mine and his for $20! Depending on the style! I do wish I could afford some for my daughter, unfortunately with her high prescription, it's no different than ordering them through her eye doctor. But she gets them quicker there

I've ordered a few pair of glasses
March 21st, 2022
Verified site experience
• Previous review

I've ordered a few pair of glasses. One had scratches already and they are easy to get dirty into the frame but not to get out. They work good for back up pairs at least

It was slow, but the selection was abundant!
September 30th, 2021
Verified site experience
• Previous review
Thumbnail of user jenniferr2634
1 review
0 helpful votes
December 13th, 2022
Verified site experience
• Updated review

I earned a $10 coupon toward future glasses due to multiple processing errors on PG end a few months ago. Just used the coupon and it was super easy. Thank you for helping me through the correction process and I'm pleased to say Payne Glasses is 100% committed to customer satisfaction. I will definitely order from you again!

Great job
August 1st, 2022
Verified site experience
• Previous review

Great job. Very pleased with you guys!

Thumbnail of user deboraha742
1 review
0 helpful votes
July 21st, 2022
Verified site experience
• Updated review

Have used Payneglasses.com for about 2 years now for our entire family. The glasses have always been good quality, durable, and the price makes owning multiple pair of glasses much easier to manage! A real bonus with kids!
Great customer service and shipping time always takes less time than expected as well. We now have several members of extended family and community now ordering from Payne Glasses.

Love Payne Glasses
October 18th, 2021
Verified site experience
• Previous review

Love Payne Glasses. We've bought glasses several times and are always thrilled with the quality, service and timeliness. I refer everyone to Payne Glasses.com

Love all our glasses from Payne Glasses
May 31st, 2021
Verified site experience
• Previous review

Love all our glasses from Payne Glasses. We've ordered them for myself as well as both our children. All of them have been good quality and fit well. We are happy to support Payne Glasses!

Thumbnail of user holguinl
1 review
0 helpful votes
May 26th, 2023
Verified site experience

Easy to choose. If I didn't know what some choice meant, I clicked on the blue info button and it explained so well. This surprised me. The prices are not bad at all. At the end, I received a $20 dollar discount for Memorial Day. That was great!
I just ordered, so I may update this once my husband tries on the new su glasses. So excited!

Reason I chose this product:

I usually order from another online glasses company, and it has been a great experience.
My husband needed progressive lense sunglasses and the other company didn't have those.
I'm glad I found d Payne Glasses.

Thumbnail of user megans647
1 review
1 helpful vote
May 11th, 2021
Verified site experience

The glasses try on was great! Some websites just allow you to take a picture so I love the virtual try on. Just wish I could have tried these on without the clip on sunglasses part to see what they looked like without them. Very easy to custom select the options I wanted and plenty of detail so I know exactly what I am buying. Lots of online options out there so when a website makes it easy for me I am much more likely to give them my money!

Thumbnail of user anneb1170
1 review
0 helpful votes
July 12th, 2023
Verified site experience

Great! I've ordered progressive eyeglasses three previous times. Always fit great and easy to adapt. I've also called with questions. Courteous employees always helpful. Besides all that, phenomenal prices. I'm a customer for life. Thank You!

Thumbnail of user bobk605
1 review
0 helpful votes
November 18th, 2021
Verified site experience

I had already ordered new glasses from Zenni. Wish I'd found you first! They couldn't do prism bifocal, so I was GLAD to find you and wish I'd found you first. [I just ordered a single vision from them for computer use].

Your website is better than theirs thanks to the ability to easily go back and change frame selection as well as the numerous options on lenses. Their site makes it really difficult to switch the options around and see the price impact.

Thumbnail of user elissaf9
1 review
0 helpful votes
April 21st, 2022
Verified site experience
• Updated review

Best place to find glasses CHEAP! And even better is the quality. I love that I only had to put my prescription and PD measurements in once and it automatically is saved. I work as a paramedic, and there are many ways more expensive glasses would be lost or damaged. I recommend this site to many patients who state they do not have the finances for glasses, but also my coworkers.

Always able to find cheap and affordable glasses
April 15th, 2021
Verified site experience
• Previous review

Always able to find cheap and affordable glasses. What's better than being able to see and looking cute

Thumbnail of user andreaf450
1 review
0 helpful votes
January 15th, 2022
Verified site experience

Best prices for prescription glasses---& much less than any other online company to upgrade lenses, get blue blockers.etc. All the Payne glasses I've ordered so far have been perfect--had correct prescription--whereas in town the $300 pr from My Eye Dr weren't made correctly! Recommended to numerous friends.

Thumbnail of user dennist246
1 review
1 helpful vote
January 30th, 2021
Verified site experience

Web site is very good for selecting and comparing sizes. Price is the best available. Delivery was quick and included a case. Product received exceeded expectations. One thing to be aware of... is that certain glasses require upgraded (digital surfacing) lenses if my pupillary distance was near the lower limit of what the frame/lenses allowed... so I simply changed to a different frame in order to have the standard (included free) lenses.

Thumbnail of user williamc4083
1 review
0 helpful votes
December 29th, 2022
Verified site experience

This is my 3rd or 4th order. I've never had any issues. It's so nice putting on a new look everyday instead of being stuck with the same black or metal glasses that you're just stuck with. I can be simple and go with a comforting black frame or go wild with rainbow. I can match pretty much any outfit. I've gotten to the age where I'm sick of messing with my contacts. I still feel beautiful with these interesting frames. I recommend this website to anyone that asks. I have more glasses than shoes, not kidding.

Reason I chose this product:

I was in the mood for some interesting colors. I went with mermaid tones.

Thumbnail of user eberhardk3
1 review
0 helpful votes
January 5th, 2023
Verified purchase

I checked out several online stores. I am an actor and needed several glasses that fit the movie' time period without breaking my bank and I can still see and read properly. Payne was the best value. I compared my expensive (with insurance) progressive glasses from a store to the Payne glasses (no insurance) and they are identical. I could not find any difference in vision. I just paid over $200 more for the old ones. I guess I will never do that again.

Value
Shipping
Quality
Thumbnail of user bretta124
1 review
0 helpful votes
December 16th, 2022
Verified site experience

Best prices. I was worried about prescription being filled accurately but when I received my first pair of regular glasses, I decided the quality deserved a pair of sunglasses. I only hope they are dark enough since I have thyroid eye disease and even with Tepezza treatments, the one symptom that lingers is light sensitivity.

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About the business

Payne Glasses is a leading provider of eyeglass lenses and frames at the most competitive prices on the market. They offer comfortable and stylish prescription glasses online at prices everyone can afford, starting at $5.95. They specialize in progressive/multifocal lenses, currently offering over 7 different progressive designs: regular and beginner's progressive lens designs, computer and office designs, drive progressives, sports progressives, and even more!, they also offer light-responsive blue light blockers, and have the capability to add prism to any type of lens, multifocal lenses included! Their 1.74 high index lens provides a sleek, lightweight design that will make strong prescriptions go unnoticeable. Delivering high-quality products at affordable prices and combining it with exceptional customer service, Payne Glasses mission is "Eyeglasses for Everyone"!

Company Representative

Thumbnail of user michaelp2681
Michael P.
Typically responds within 5 days

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4.7
50,404 reviews
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