Payoneer

Very irresponsive service in terms of customer care and resolving issues in their systems.
They even don't reply or reply after weeks.
My account was blocked for no reason and I contacted them 5 times but their agents are not replying.
So, you guys stay away and find any other alternative.

Can not supply their regulators details - for 'Security Reasons!' How ridiculous! I received a payment on Monday morning - which was held for review, we were told 48 hours. After submitting all docs they requested we were told docs were verified successfully payment will be released. When we went to check there was a fresh set of docs they required so off course payment not released. We submitted those yesterday and now we are told another 2 days before they release. Asked Sharla for the name and contact details of their regulators which they refused to give for 'security reasons' Time of release has moved from 2 days to 'we will notify you as soon as it is resolved' in the last 5 mins! I run a small business and I am losing probably the biggest client I have ever signed because I can not perform on my contract with them.

I wish the commissions become less. I do want to pay so much for transactions. But at the same time, this service are reliable. Thanks!

I processed 2 x payment requests to my client which were paid within minutes however Payoneer have still not (almost 3 weeks now) processed my payments! Customer service is useless, they have no real answer as to why not do they give any time line indications. FRAUD! Please do not use this platform!

I would give 2,5 stars but i do not have the option. First agent that handled my case was not able after 10 min to understand and solve my ishues. A simple double charge by an Atm from a foreign country. After 10 min of explaining i was feeling exhausted. Then she even hang up on me. The second agent handled the situation super fast and professionally. What can i say about customer care? I have really mixed feelings (fire and ice like). On the other hand Payoneer bank services are really good.

First of all, I want to let you know that these guys won't let you receive money.
It's been around 4 days since my client sent the amount through the Payoneer request payment feature.
I even sent them proof of my client who sent me the amount.
Also, they were not responding after 1 more day they sent me an automated email of. We need some additional information from you to process the following payment:

However, my account is long old a decade, and almost all the pending verifications are approved but still they never respond they hold your money for a long even if you are in a hurry.

No responsive support. Many holidays in a week.

Shame!

Payoneer is actually the $#*!tiest platform ever. I have been waiting for their payment for 10 days with no success. So disappointing given how much they charge.

I attempted to pay a vendor who requested I use Payoneer. I'd never heard of them, so I signed up and started the process. After submitting payment, my CC was charged, but the payee did not receive the funds. Payoneer indicated "pending" on the transaction. After two days, I received an email with a request for picture of my drivers' license (front and back). Normally, I immediately abort such requests due to privacy concerns. But, being in a bind to complete the purchase, I reluctantly submitted the information.

Two days later, I see that the full amount has been refunded to my credit card. Obviously they did not complete the transaction and pay the payee.

I immediately went to the Payoneer portal to log in to find out what happened. I was greeted with "Your account has been blocked... Contact us". Fuming, I click on the link to get me their phone number. I was blocked from seeing that unless I was logged in. A real catch-22.

Fortunately the payee had their number and gave it to me. Upon calling them, I reached an agent who, through the most broken English I've ever heard, explains that I had violated their terms and conditions and my account was blocked. He could not tell me what terms or conditions were violated, but that the account was permanently blocked and there was no appeal. I asked to speak with his supervisor. No such thing. He kept repeating the same boilerplate reply. I finally hung up in frustration.

My real issue is that they must have know that I violated their T&C's BEFORE they requested my very personal information (photo, birthday, home address, DL number, etc). I was stupid for providing that. Still, they asked for it knowing they weren't going to approve the transaction. And now, I have no access to that data to deleted it. I feel violated.

They didn't even have the decency to send me any notification that the transaction was voided, or that the account was blocked.

You are likely to spend a number of days when creating your account because the steps and alternatives to do so simply don't work, the customer service doesn' t seem to be continuosly available and the support center (email, chat) may only provide automatic responses which merely repeat what you already know and have been attempting to overcome the difficults in that process.

This place is literally a piece of $#*!. They charge a ridiclously expensive annual fee and their customer service is non-existent. This is the worst place you can choose to receive payments. I loathe them! Do yourself a favor and do not make any business with these leaches!

The biggest scammers. I was paid 132 euros into my account, I tried to transfer funds to my bank account, they allowed me to transfer 101 e from which I received 73 euros, the remaining 31 euros I can not transfer, so out of a total of 132 euros I will use 73 euros, a very modest commission, i just do not know who is doing business with them at all. Bypass them and don't have anything to do with them, there are many other platforms where commissions are 1-2%, with Payonir it's almost 50%, DISASTER!

I am writing this again, hoping to be published at least on one website. I have to to express my concern about the recent decision to decline my payment and close my account. As a customer of Payoneer, I am disappointed by this action, which has caused me significant inconvenience and financial hardship.
I work for a legal company and have been using Payoneer for two years to receive payments from the company. I have always followed Payoneer's guidelines and have never had any issues with my account before. However, I was recently informed that my payment was declined, and my account was closed without any explanation or warning. It has been said they cannot support my line of business anymore?What business? It wasn't checked, because I do not own a company, I am an employer who has to support my family as well.

This action has caused me significant financial and reputational damage. I rely on Payoneer to receive payments from the company I work for, and this sudden closure has left me without a reliable payment solution. Moreover, I am concerned that this action may have legal implications for Payoneer, as it appears to be a violation of our contractual agreement.

I urge Payoneer to reopen my account and provide a clear explanation for the declined payment and account closure. If this issue is not resolved promptly, I will have no choice but to pursue legal action against Payoneer.

Brankica

Their customer service is absolutely horrible. When you need help you have to shift through articles and then it gives you the option of "live agent" but then it makes you send them an email which they immediately respond with an article from their website which solves nothing.

Funds withdrawal date Mar 17,2023, funds did not receive

!SCAMMER ALERT!SCAMMER ALERT!SCAMMER ALERT!
If anybody is willing to destroy their businesses you are welcome in Payoneer here you will get lying support only for to make you a fool so with the passage you will forget your money because you can't do thing.

All the negative reviews you are seeing not a single person get his money back so you can imagine what will they do to your payments!SCAMMER Alert!

Share this review to save new users from this FRUAD company

I had an old account but I didn't use it very often. Then I had to get some payments so I could pay for university but as soon as I got a large amount from a relative, Payoneer locked my account. They asked for level 2, level 3 verification (again) which I sent and completed. Then I got an email my account has been disabled (blocked) and contact them. Been over 1 year, still waiting...

After that I can neither log in, nor get my money out!

My company is a seller on all the marketplaces of Walmart. That is walmart.com and Walmart Mexico. All 3 Walmarts use payoneer to pay for the sales that my company generates on these three websites.
Early this week we received a notice from Walmart stating that our accounts with them are all closed because payoneer suspended our account. Payoneer influenced Walmart to close our accounts because they allege they send us many emails requesting the same damn information that they have had from us for the last seven years we've been using them. Of course such a claim by payoneer is a total lie because we have not received anything from payoneer. We are looking for abused payoneer customers to see if a class-action lawsuit warrants against payoneer. In our opinion and based on all these reviews that we are reading that this company should be punished to the full extent of the law for the severe damage they caused our company and similar companies like us

Payoneer is good as a company, I've been there for 6-7 years, however, their quality is going down scandalously way. So, let's start. As a service. Payoneer works great, payments arrive on time from Upwork or to your receiving account, their card works perfect, just... don't dare to have an issue, they aren't even taking their phones now, which is a huge disrespect, their CS is decent, but not the best, especially if you get the bad luck to go to a higher level, let's say, verification. Let's start by the fact of mentioning I haven't been contacted by their verification team in 10-TEN days or more to clear this issue PAYONEER CAUSED, not me. I've been using Payoneer for about 7 years, and now, after 7 years, magically, Payoneer wants me to go over KYC. "FOR THEIR OWN MISTAKE, as THEY-PAYONEER got my new address and origin country mixed up, so they sent me to KYC for their OWN MISTAKE" like if I were a new user, or still funnier, new to Digital Wallets, I do have PayPal, Payeer, Perfect Money, Neteller, Cripto Wallets, and never been asked to go over KYC more than once "That one time you create your account" So... if I verified maybe in 2017-18,WHY ARE THEY ASKING FOR THIS AFTER 6-7 YEARS USING PAYONEER? On top of this, their statement said "AS AN ANNUAL ROUTINARY CHECK" Heh? I've been there for 7 years, NOT A SINGLE KYC, but this one!. So, my credentials are expired, I'm waiting for them. GUESS WHAT... They can't make the exception, even when you're a 7 years customer.

I called customer service, after emailing twos days before, to have a new log in created for our companies account. I was told that I would be contacted by another dept, but after three days I called back and was told that my case was being escalated and that I would receive a follow up email the following Tuesday. After that email did not come, I called and was told to wait a few more days. When I asked for a supervisor, the rep cam back on the line and pretended to not be able to hear me and hung up on me. I called again today, a week later, and was told that my case was being escalated and I would receive a call the following week. I again asked for a supervisor. After waiting for 22 minutes, the rep came back and said I needed to continue hold, then said "Are you there?" and hung up again. This company is a bunch of scammers and needs to be put out of business.

Efficient when providing resolution. Csr is willing to assist customers, friendly and eager to resolve the queries right away.

I was pleasantly and clearly greeting by representative. She repeated my concern to ensure she understood what my concern was and provided clear process to move forward. Appreciate that the wait time was not extensive as I was on the clock. Great service always!

Last July I had some serious issues with payoneer. I began calling every day as they had thousands of dollars of mine... they resolved the issue however after many reviews and probably 3 weeks of my making international calls I put 2 stars because I am hopeful. Please I implore with you Payoneer to not make me go through this again. I will as last time post on all of my social media (******* followers) I did this last time and I worked. This time please take your opportunity to make things right an

I opened an account 6 years ago and wanted to keep it since its linked to my primary email and for some policy they had before they were charging me 6 annual fees without we even using the service ones but my representative found a solution and the only reason i'm giving it 4 starts is because i'm just waiting to confirm my new card and hopefully all the charges go away since i never even had money in the account I'll keep you posted.

Payoneer is a major fraud. My account had over $95,000 and they suddenly blocked my account. Now they are not replying OR answering. I only get automated replies saying that they can't tell me the reason (I suspect its because I traded in Crypto but I did nothing illegal. I have all receipts, trades and am verified with ID, face, selfie etc)

I have come across other people as well who got their accounts blocked due to different reasons