• PDFfiller

2022 SITEJABBER AWARD

Ratings On Other Platforms

Trustpilot
4.5 / 5
Better Business Bureau
4.5 / 5
Corporate Values

Overview

PDFfiller has a rating of 4.39 stars from 84,153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PDFfiller most frequently mention customer service, free trial, and great product. PDFfiller ranks 1st among Business Documents sites.

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 50%
Positive
18
Neutral
2
Negative
16
10
See all photos

What reviewers want you to know

Positive highlights

  • Would like better fill in capability for the PDF forms... that said morenthan happy with the product.
  • There are some aspects of set up that are confusing, but customer support is GREAT, QUICK, and seemingly PATIENT.
  • 2022 Customer Choice Winner

Critical highlights

  • PDF Filler cost too much and the way you charge is very misleading.
  • I tried to contact customer service and no answer was given.
  • I cancelled before the month ended and after a month they charged my credit card for a FULL YEAR subscription.
How would you rate PDFfiller?
Top Positive Review

“Has been so helpful”

Erin O.
7/14/23

I am truly greatful for finding this app! Though it is something as minor as a pdf filler, it has made my life so much easier recently because I started online school yesterday & have also been apartment hunting so I n the last 2 weeks I have had form after form after form to l full out & I am really truly greatful! Thankyou for making such a helpful, all-in-one app!

Top Critical Review

“Said free but requires Credit card”

Sharon H.
5/9/23

With lousy handwriting I thought I would be neat and print a simple form that needed very few entries. Mainly just name and address, account number and date. Wasted my time trying to get through filling it out, which took a LOT longer than printing it, which is what I ended up doing. Like supposedly free tax programs, they pounce with the you cannot print it after you wasted time. If doing several longer forms a month it might be worth it, but not with a deceptive company.

Reviews (84,153)

Rating

Timeframe

Other

Reviews that mention popular keywords

pdf filler (188) customer service (54) credit card (30) pdf forms (29) customer support (23) pdf documents (28)
Thumbnail of user erino196
1 review
0 helpful votes
July 14th, 2023
Verified purchase

I am truly greatful for finding this app! Though it is something as minor as a pdf filler, it has made my life so much easier recently because I started online school yesterday & have also been apartment hunting so I n the last 2 weeks I have had form after form after form to l full out & I am really truly greatful! Thankyou for making such a helpful, all-in-one app!

Thumbnail of user sharonh2585
1 review
1 helpful vote
May 9th, 2023

With lousy handwriting I thought I would be neat and print a simple form that needed very few entries. Mainly just name and address, account number and date. Wasted my time trying to get through filling it out, which took a LOT longer than printing it, which is what I ended up doing. Like supposedly free tax programs, they pounce with the you cannot print it after you wasted time. If doing several longer forms a month it might be worth it, but not with a deceptive company.

Tip for consumers:
You cannot print the "free" form without giving a Credit Card.

Products used:
I did not want to pay to have a few lines of text on a government form typed so I printed by hand after wasting my time with this company and their deceptive "free" ad.

Service
Value
Thumbnail of user darynap
Rina P. – PDFfiller Rep

Sharon hi! We are very sorry if any confusion caused!
Our ads (and site, and apps' overview on marketplaces, actually) say "free trial", not just free, strictly speaking. And this is exactly what we are offering -- 30 days of a free trial period.
Yes, you would need to register an account with us (which includes CC data). But there are zero charges during this first month, we assure you. And of course, you can always cancel, no charges involved either. In fact, quite many people are making use of our free trial during the tax season and then cancel afterwards. We totally get it, if you don't need PDF editing for daily business purposes, you won't need our paid plan.
Hope this helps!

Thumbnail of user reneel165
RENEE L.
1 review
3 helpful votes
April 26th, 2020
Verified purchase

This was a joke! Every time I filled a template out, completed, and emailed to job. IT WAS ALWAYS BLANK!!!

Thumbnail of user thomasw2907
1 review
0 helpful votes
July 6th, 2023
Verified purchase

I have been pleased with PDFfiller. It not only helps me to sign documents, but to mail or fax them while I am traveling the globe. Also, when I don't have the program to open some files, PDFfiller can open them and saves the day!

Thumbnail of user vsandhyaw
vsandhya W.
1 review
0 helpful votes
August 11th, 2020
Verified purchase

Annotation is provided in the mobile but not in the laptop why? For correcting tick mark and cross red colour is the best. Black is not impressive at all. After completing we need to access the google classrom easily. ON THE WHOLE IT IS ' THE BEST'.

Thumbnail of user peds
1 review
5 helpful votes
July 31st, 2020

Mess up with charging and with my bank accountttttttttttttttttttttttttttttttttttttttttttttttttttttttttt

Thumbnail of user johnf2446
John F.
1 review
8 helpful votes
August 5th, 2020
Verified purchase

I don't like having to put my information to a website that may possibly sell my information just to email as form required by the government.

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear John, here is a link to our Privacy Policy:
https://www.pdffiller.com/en/privacy_policy.htm
To cut the story short, we neither see the contents of your documents, nor can sell/transfer your information to third parties. This is not just against our privacy policy, it is also technically impossible, actually.
We indeed see you log-in data, like the time of a session, IP address and which browser you are using, but that's it.
If you have any further questions, please contact our Support in a chat window which is available directly in pdfFiller itself.
Hope this helps!

Thumbnail of user jeffs460
Jeff S.
3 reviews
0 helpful votes
February 21st, 2020
Verified purchase

I had to make several attempts to get the forms to print at the correct size on my computer. Found forms I needed.

Thumbnail of user lyndah303
1 review
0 helpful votes
June 1st, 2023
Verified purchase

I needed to convert my documents, so I came across PDFfiller and it helped so much.

Thumbnail of user angrye
Angry E.
1 review
7 helpful votes
December 25th, 2019
Verified purchase

I Googled "free gift certificate template" and filled out the form only to find out after 30 minutes of set up that I was suckered into your service and if I don't remember to cancel you clowns will deduct a ridiculous amount of money from my CC....nice business model.

Thumbnail of user anonymousx829
anonymous X.
1 review
0 helpful votes
April 11th, 2020
Verified purchase

Actually, quite a good system. Disappointed that USPS does not actually do this for free of course.

Thumbnail of user tonyd122
Tony D.
1 review
0 helpful votes
April 4th, 2020
Verified purchase

Had a few difficulties with the process, but was able to sort it out after a little experimentation. I would like the ability to vary the size of signatures. I also tried to change the date format and set a new default but it didn't seem to work.
Overall, I was ok with the program but I really didn't find it fitted my purposes.

Thumbnail of user linas81
1 review
7 helpful votes
June 11th, 2021

I never have problems using my card online, until today. Right after i used my card in this website my bank called me with issues in my account. I have not authorized any payment in my account and yet the bank says there is something there from PDF Filler.

Service
Value
Quality
Thumbnail of user darynap
Rina P. – PDFfiller Rep

Lina hi! Many thanks for reporting this, and we are very sorry for the unfortunate experience! To investigate and settle this, we would need slightly more info though. Please chat with our Billing Support over here: https://www.pdffiller.com/en/billing?sl=support In advance, thank you for your cooperation on settling this. We hope to see a quick resolution here!

Thumbnail of user jv115
1 review
3 helpful votes
July 7th, 2020

It is not free. They ask for a credit card. Not clear. They say it´s free and after all the work they try to charge. Don´t use it

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Hi there! We are very sorry if any confusion caused! Credit card details, at the stage of a free trial, are part of identity verification. Since many people are doing taxes with us and/or e-sign important contracts, this verification might be very important. You won't be charged on Day 1, we can assure you. Our free trial conditions still apply, you have full 30 days for pdfFiller test drive. If you cancel the free trial and unsubscribe during this first month, you won't be charged at all. Hope this clarifies!

Thumbnail of user alexchan.marketing
1 review
0 helpful votes
April 1st, 2023

DO NOT give any of your credit card details to this company. My card had been used for 4 transactions of Personnal uses and I had to cancel my card and block my account to prevent further damage.

I had use google pay which I thought is trust worthy to sign up the trial, and 2 days later my card was being used. I will report about their criminal act and take action against them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darynap
Rina P. – PDFfiller Rep

AC hi!
We are somewhat confused by what's written here and would need more info on the case. Since you've mentioned Google Pay, was it desktop version or our mobile app? In any case, we do not charge customers on the second or third day of using our service. Our mobile free trial is one week sharp, our desktop free trial is 30 days (the first charge goes on the second month of using our software). So, you were charged 2 days after subscribing with us, there is a great probability this was not us, actually.
If you would like us to investigate your case internally, please email support@pdffiller.com, we will certainly do that.

Thumbnail of user alexreid302
1 review
0 helpful votes
April 30th, 2023

It's a bait and switch, everything upfront screams "free". You are deceived into inputting form data, try to save a copy, then get hit with the paywall asking for card info. They promise prompt customer service to reassure you it's not a con, knowing full well they will get away with charging a lot of people for months on end because of this horribly shady practice. They could implement a feature that allows a certain amount of free downloads before requiring a payment/subscription, but their goal is not to gain customers through honesty, transparency, or through a superior product.

Tip for consumers:
Do not give them a cent, if you’re going to pay you might as well use Adobe products

Service
Value
Quality
Thumbnail of user darynap
Rina P. – PDFfiller Rep

Alex hi!
First of, we advertise the free trial, and we never state we have a free plan, because we don't have that (and never did) and we are very accurate in our wording.
Our free trial is full 30 days, no limitation on the quantity of downloads or uploads whatsoever. And having a paid plan afterwards is most certainly not a must at all. You can always cancel.
And since you've mentioned a comparison with Adobe --
You might want to compare their free trial (7 days vs 30 days in our case) and pricing (significantly higher).
With all the honesty, we strongly recommend you give it a full test drive of 30 days before calling names :)

Thumbnail of user anonymouso762
anonymous O.
1 review
0 helpful votes
February 3rd, 2020
Verified purchase

GOOD SO FAR- WOULD BE EASIER IF I CAN UPLOAD SAME DOCUMENT AFTER I FINISH WITH ONE INSTEAD OF HAVING TO SEARCH FOR IT AGAIN.

Thumbnail of user michellet521
2 reviews
28 helpful votes
May 12th, 2020

I just spent half an hour completing a long PDF that was advertised by PDF Filler to be a free service. Then, when I got to the end, the only way to do anything with the PDF is to pay them. Avoid this service like the plague. Absolute scam artists and a company I've reported to Google Chrome and asked them to remove it from their service.

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Michelle, we are sorry to hear you are so upset! Obviously, there is some confusion here. First of all, if you are trying to use our Chrome add-on, you need to have an already registered account with pdfFiller, then it will be free for you. We are sorry if this is not obvious!
Secondly, for all first-time users, there is ALWAYS a free trial. We NEVER ask for payments on Day 1, you have plenty of time to test and make sure you need our service. BUT yes, you need to register a personal account with us. This is done for documents' security only.
Hope this clarifies!

Thumbnail of user elainel213
Elaine L.
1 review
0 helpful votes
April 26th, 2020
Verified purchase

Worked as advertised... was able to produce extra documents with specific information preprinted on it. I am quite satisfied.

Thumbnail of user ashanton6
1 review
0 helpful votes
July 4th, 2023

I was trying to end my subscription and in makes you go to your account, find the cancel button at the bottom of subscriptions asks you to confirm by picking "cancel" after you have clicked cancel. THEN brings to a page to try and give you a discount instead. Where there is a final cancel button down the page, that it does not prompt you to click.

Service
Value
Returns
Quality
Thumbnail of user darynap
Rina P. – PDFfiller Rep

Aiden hi!
Many thanks for your feedback on user experience and apologies for any confusion incurred! This was just a brief experiment, actually.
If you are not sure whether your subscription has been canceled and/or you have other concerns, please email support@pdffiller.com, we'll reply on a same day.

Thumbnail of user anitad125
Anita D.
1 review
0 helpful votes
May 15th, 2020
Verified purchase

Helps me to fill out docs for medical and financial purposes. It is clear and precise and very easy to use. I love it!!!

Thumbnail of user davem180
Dave M.
13 reviews
6 helpful votes
December 9th, 2019
Verified purchase

The program works well and allows me to edit (not easily) pdf's to use how I need to in our business.

Thumbnail of user barda2
1 review
4 helpful votes
August 18th, 2020

Takes your emaill then tells you its not free! Seems mix of scam and force you to put your email then for easy service ask you to pay!

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Bard, we are very sorry for any confusion caused! Please, note that you don't have to pay on Day 1, actually. There is a 30-day free trial period. If you don't like it/don't need it any longer - you can always cancel and unsubscribe. Secondly, please, note that even though we indeed know your email address now (which is used as login credentials), we would never pass it to a third party. This is against our privacy policy, and we take such matters very seriously. If you have any further questions/doubts, please, live chat with our Support here: https://www.pdffiller.com/en/support.htm They are working 24/7/365 and can instantly answer your questions. Hope this helps!

Thumbnail of user graceb208
1 review
4 helpful votes
July 3rd, 2020

I used it only once and it has charged me every month. I tried cancelling subscription, doesn't work, then i tried deleting my account, it says cancel subscription first! A TOTAL RIP-OFF!

Thumbnail of user darynap
Rina P. – PDFfiller Rep

Dear Grace, we are very sorry for the confusion caused. Please, chat with our Billing Support here: https://www.pdffiller.com/en/billing?sl=support They will immediately make a refund for you. Thank you!

Thumbnail of user cherylw1461
1 review
0 helpful votes
June 30th, 2023
Verified purchase

The experience so far has been good and I learning. The price is better than most other such services

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About the business

Edit PDFs, Create Forms, Collect Data, Collaborate, Sign, and Fax Documents, and so much more. And you can do it all from anywhere on any device for a fraction of the cost.

Company Representative

Thumbnail of user darynap
Rina P.
Typically responds within 2 days

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