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Rakuten has a rating of 4.26 stars from 2,159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online, and quick response. Rakuten ranks 2nd among Cash Back sites.
This company does not typically respond to reviews
The Rakuten team is beyond amazing! I had a 10% cash back from hotels.com from a limited offer but ended up only getting 2%. After I reaching out to Rakuten, the team help me to reach out to hotels.com for verification and they even went above and beyond, sent me several updates though out 4 months. Hotels.com was not responsive and honestly, I didn't really expect to get the cash back but I indeed received it after several months. I was truly amazed by the customer service at Rakuten as they really go above and beyond to help me. Thank you!
I accumulated almost $300 cashback in my account, the payment date came, the company closed my account with all kinds of excuses, and they took the money I accumulated $300, but the commissions they received from sites I purchased they earned at my expense, there are several other complaints online about their working method, they advertise cashback Higher than the competitors, but when the time comes to pay, they close your account, earn the commission, and simply disown you in disgrace.
I accumulated almost $300 cashback in my account, the payment date came, the company closed my account with all kinds of excuses, and they took the money I accumulated $300, but the commissions they received from sites I purchased they earned at my expense, there are several other complaints online about their working method, they advertise cashback Higher than the competitors, but when the time comes to pay, they close your account, earn the commission, and simply disown you in disgrace.
Products used:
cashback
My company has always used Commission Factory (Junction) and Rakuten. I always found Rakuten was harder to use and lacked some of the features CF has. Also it seems like affiliates are on all channels so there really isn't a need for two.
I decided to terminate my contract with Rakuten, which had been signed nearly 10 years prior. They said I would have to pay the fees for 7 months as the contract automatically renews every year, this seems unfair and just gave me a very bad impression of them.
As soon as you accumulate an amount above $20, your account will be blocked without explanation. I have been using the account for over a year. And as soon as I collected the amount, the account was blocked. NEVER USE THIS SERVICE. This is a scam.
Tip for consumers:
As soon as you accumulate an amount above $20, your account will be blocked without explanation. I have been using the account for over a year. And as soon as I collected the amount, the account was blocked. NEVER USE THIS SERVICE. This is a scam.
Products used:
cacheback
I made a purchase through their website, as needed to earn cash back. My balance was near $100. However within a month, they removed the highest cash back bonus from my balance ($75), without a word.
I completed a Missing Cash Back form, to which they then requested the order details. Why do they need the details when the Shopping Trip information was right there with everything already?
They don't want to pay out, so they remove high cash back earnings. They've also re-designed the Shopping Trip page to where you cannot access any details past the current 3 months.
Tip for consumers:
This website isn't worth the hassle.
They don't pay welcome bonus as was promised at the time of registration. First of all, I received a confirmation the full check was sent out to me, but in a while received a check $30 less, now they ignore me and don't answer to my messages
I had $1887 cash back rewards on one of my account which I was a member since 2010 was blocked, and never got check for August. The other account was also blocked I had $ 282 dollars on that account.
They have really gone down hill. Not happy with $ removed weeks after it was earned. Various excuses used.
Tip for consumers:
They do not notify you that they removed money or the reason it was removed but they do notify you by email when it was supposedly put in your account.
Products used:
Rebate purchase on various products
I've had multiple missed CashBack transactions that I've noticed lately. The "expect by" date is well into the past but no action is taken. They all read as pending. When I submit the requests to customer support, I get emails requesting that I copy and paste more emails from the retailer as proof of purchase/receipts. Sometimes, the purchases are months old because I have a job already. I did not intend to work for Rakuten and to keep a calendar of transactions or receipts. There were so many this last time (4th quarter 2022) that I only bothered to report/reclaim transactions that offered $5 or more. It was still a lot of work. I was only notified that one missing transaction, worth about $90, was approved at the beginning of February. I had assumed it was another denial because I submitted the request in December and heard nothing for over a month. It's a LOT to keep up with. I've pretty much given up double checking and making sure the balance is correct. I almost feel like that's the point.
This website is fake they just take money by giving orders and don't give back i have lost ******* and they have not given 1 rupees also it's totally FAKE FAKE
Tip for consumers:
$#*!
Products used:
Shoes
The percentages back need to be better. Over the years many retailers have left. The amount back barely covers the sales tax on item or shipping.
The Rakuten team is beyond amazing! I had a 10% cash back from hotels.com from a limited offer but ended up only getting 2%. After I reaching out to Rakuten, the team help me to reach out to hotels.com for verification and they even went above and beyond, sent me several updates though out 4 months. Hotels.com was not responsive and honestly, I didn't really expect to get the cash back but I indeed received it after several months. I was truly amazed by the customer service at Rakuten as they really go above and beyond to help me. Thank you!
It's easy to use assuming you do a lot of online shopping. Would recommend to others, would be better if more rebates were available and more stores participated
My review about this company is simple after a couple months using it now they stop paying me for all the transactions made on eBay saying that those doesn't qualify, But they are still making profit when you purchase using this app, I contact customer support and they send me an email explaining that all the porches either reported to them but I didn't get any cash back because supposedly the transactions were not qualified.
Products used:
All purchase was made on ebay
At least, once a year Rakuten takes it upon itself to monitor our account and cancel its use if they don't understand a charge. This has happened 6 times. There have never been any illegal charges on the card, jus the whim of the monitor. As a result, we have lost sale items because they were sold out before we could reinstate the card. Usually it is for a large purchase item ($2,000. Shed, $1500 matress) which I guess they don't want to pay. We have repeatedly asked that they never cancel our card, we will just pay any charge that is not legit. They always promise they will put it in our file, but it still happened.
I've used this app for over a year now. When things post automatically it's great. When they say 'pending' you know it'll be a problem. I've had multiple purchases not show up and I've even emailed five separate times over a month period about one order and have yet to receive a response. They simply don't care.
Tip for consumers:
Watch your cash back like a hawk and pray someone actually responds which is unlikely.
I'm happy about the cash back. Not 100% satisfied because not all transactions qualify for cash back
I have a list of rebates I should have received, but didn't. It's a good idea and incentives on places you already shop. Disappointed on having to email each rebate I didn't receive, when the company already has the information and can look it up by account.
I had completed level 2 and started level 3 in this level 3 we have only 3 slots after that I got another one, that time I asked customer assistant it will complete 100% or not for this 4th one she said yes, after complete the payment its still shows 92% and she asked to give the order once again I said I don't have that much money requesting her help she sais am forwarding your case to my manager, manager was tooo smart may be because of this cheating she is too smart, my order was ******* I said I don't have money with out your playing u can't with drawn the amount I requested and beged her no use, firstly she asked me pay 10k I said same thing I don't have, asked me to pay 5k atleast, I said I got only 1500 from my friend's this all conversation was happened in the morning in the evening she asked me about the same I said I don't have then she said ok pay that amount 1500 which you have I pay with in 2 min, again asked about 5k, about 8 pm she asked me to wait I ll process your refund i said ok after 5 min she came me and asked about 100 for fee I said ok and I paid till today morning no update. Since morning am requesting her she is it is not possible you can pay today.
Such a reduculess statement she is giving me pay pay pay, from where I have to pay, I informed her that atleast give me my money I took from my friends they're asking me please help I don't need commission as well they are not even listing.
Please help me in this case.
Thanks
Tip for consumers:
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Products used:
...
I have been using the website for years and recently installed the plug in for the Edge Browser.
The only complaint I have is knowing if I am still set to save or not when using the plug in. Sometimes if I have a lot of shopping to do, or have to login to a site, the savings is not obvious if it is turned on or not.
I placed an order for a mattress online using Rakuten allowing a 15% dcash back, which helped me afford my mattress however the cash back did not show up, so I called customer service and I spoke with the supervisor Marlene and she explained what it happened by me adding a store discount code. Also made the Rakuten services fall off and explained what not to do in the future to avoid this. She quickly added the 15% to my account which was awesome I would truly recommend Rakuten to anyone who shops online or in stores I have saved almost $4000 since 2018.
CookStore.ca
New testimonial was submitted
Testimonial data:
User Name: André La Boissonnière
User Email: *******@gmail.com
Store View: CookStore.ca
Message: I did receive with great pelasure then I bought an ESPRESSO Machine Delonghi super great to recommand to anyone because that is my second (cup) no... machine! Chao André Montréal
"RAKUTEN" IS A MESS... TOTALLY CONFUSING... I'VE SHOPPED ONLINE & HAVE SPENT THOUSANDS OF DOLLARS@ SPONSORED WEBSITES... I HAVE NEVER RECEIVED A SINGLE DIME SINCE SIGNING UP FOR "REWARDS" WITH "RAKUTEN"... THE FORMAT IS RIDICULOUSLY CONFUSING & A TOTAL WASTE OF TIME. (I THOUGHT: 1)YOU SIGN UP... 2)YOU PICK ALL THE STORES & WEBSITES YOU SHOP AT... 3)YOU "AUTOMATICALLY" RECEIVE REWARDS... THIS IS NOT THE CASE... (I HAVE ADDED ALL THE WEBSITES AND STORES I FREQUENTLY PURCHASE FROM... I HAVE YET TO RECEIVE ANY REWARDS FOR DOING SO) "RAKUTEN" (FORMERLY "EBATES") IS A COMPLETE JOKE. (THIS JAPANESE BASED COMPANY SHOULD HAVE DONE THEIR HOMEWORK BEFORE BUYING OUT "EBATES" & LAUNCHING THIS ("DOOMED TO FAIL") NEW "REWARDS SITE".
I use ebates as my secondary cashback site. They pay. I just don't always get best rate through them
I have been using Ebates for a little over three years and have actually received a substantial amount of cash back (which is awesome). Unfortunately, it's taken a lot of time and effort to GET some of that cash back - and almost always in cases where it is a large rebate (Hotels.com in particular or computer software/hardware) or Amazon/ebay (when Ebates claims that the category wasn't applicable - after the fact - even with screens shots). It's very frustrating and persistence is key, as a big chunk of the first couple inquiries on a purchase are met with an (incorrect) reason as to why the purchase didn't qualify.
Gain trust and grow your business with customer reviews.
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
