• REVOLVE

2022 SITEJABBER AWARD

Ratings On Other Platforms

Trustpilot
3 / 5
ResellerRatings
1.8 / 5
Better Business Bureau
1.3 / 5
Corporate Values

Overview

REVOLVE has a rating of 4.88 stars from 27,363 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with REVOLVE most frequently mention customer service, great selection, and easy returns. REVOLVE ranks 15th among Women's Clothing sites.

  • Service
    50
  • Value
    57
  • Shipping
    56
  • Returns
    14
  • Quality
    55

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 98.8%
Positive
1,421
Neutral
10
Negative
7
See all photos

What reviewers want you to know

Positive highlights

  • Love revolve even though I could be unhappy with clothes the customer service and delivery is phenomenal
  • Revolve is hands down the best shopping experience out there.
  • 2022 Customer Choice Winner

Critical highlights

  • The promo code did not work so I had to pay full price.
  • Website rejects my email address to log in, and then later says there is an account associated with my email address!
  • My Mastercard credit card was denied multiple times as I attempted to check out on several devices.
How would you rate REVOLVE?
Top Positive Review

“Smooth and easy process”

Jenna J.
8/18/23

I had a great experience shopping with Revole. The site was easy to navigate, and I received my order with free shipping within 2 days of purchase. I will be shopping here again! (I also submitted the wrong size initially and the chat service helped me very quickly get that modified - that's an exception as normally the chat feature for websites I've shopped with is slow and not very helpful)

Top Critical Review

“I downloaded app to get 15% off and at checkout it...”

Grace R.
8/27/23

I downloaded app to get 15% off and at checkout it said error, try again later. Now I can't 15% off because you can only use promo code once

Reviews (27,363)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (745) shopping experience (261) love shopping (291) return policy (156) promo code (96) email address (11) credit card (21)
Thumbnail of user jennaj130
1 review
0 helpful votes
August 18th, 2023
Verified purchase

I had a great experience shopping with Revole. The site was easy to navigate, and I received my order with free shipping within 2 days of purchase. I will be shopping here again! (I also submitted the wrong size initially and the chat service helped me very quickly get that modified - that's an exception as normally the chat feature for websites I've shopped with is slow and not very helpful)

I ordered the wrong size and realized right away. I used the chat feature and it was resolved within a few minutes. By far the best customer service I have received with the chat feature on any website I’ve used.

Reason I chose this business:

They had the dress color I was looking for from Michael Stars.

Service
Thumbnail of user carola487
2 reviews
0 helpful votes
July 28th, 2023
Verified site experience

I love shopping at Revolve. The selection of clothing at all price points is amazing. I love how Revolve recommends sizing for me, which is usually accurate. Return shipping at Happy Returns is great because I get a refund pretty quickly. To make it even better, whenever I need to call Revolve the customer service is always easy and I'm treated like a valuable customer and my issues are always resolved to my satisfaction. My go-to online shopping is always Revolve.

Reason I chose this business:

Selection of what I'm looking for.

Thumbnail of user gracer496
1 review
0 helpful votes
August 27th, 2023
Verified site experience

I downloaded app to get 15% off and at checkout it said error, try again later. Now I can't 15% off because you can only use promo code once

Reason I chose this business:

This is the 3rd dress I am buying for my daughter. It is for her cousin's wedding

Thumbnail of user chantalb117
2 reviews
0 helpful votes
August 1st, 2023
Verified site experience

... EXCELLENT! Love the extremely fast delivery. Love the clothes... absolutely gorgeous. Easy to make an exchange Customer service is/are incredible. Quick to respond and are so helpful with any of your questions. I'm beyond pleased - Thank you Revolve - Five Stars.

Thumbnail of user emilyl857
1 review
0 helpful votes
July 27th, 2023
Verified site experience

Good quality clothes. Love that there's free shipping/returns, so I can "try on" things more comfortably, knowing it's not going to cost me to return unflattering/ill-fitting items. Also like that the model measurements and sizes of what they are modeling are displayed so I can get a more accurate idea of which size will fit me best.

Thumbnail of user tiffanyc847
1 review
0 helpful votes
August 21st, 2023
Verified purchase

I love shopping on Revolve! They have great customer service and you really can't beat their shipping and return policy. They have a great selection of in style clothing from numerous brands. I've been shopping with them for years and will continue to do so. Definitely recommend.

Great customer service. Easy to reach out and they respond quickly. They have been able to resolve all issues I've brought up.

Service
Thumbnail of user nicolev876
1 review
0 helpful votes
July 27th, 2023
Verified site experience

Revolve has always been a fascinating yet safe place to shop. Returns and customer service is refreshing so I feel confident in trying everything that intrigues me! Thank you for genuinely being a great experience

Reason I chose this business:

Great product and customer experience

Thumbnail of user ashleyi288
1 review
0 helpful votes
August 4th, 2023
Verified site experience

Always a pleasure shopping at Revolve. Check out is straight forward... and love the multiple shipping options when in a time crunch.

Reason I chose this business:

Always best selection! With two college aged daughters... it's our go to!

Thumbnail of user zarag16
1 review
0 helpful votes
August 8th, 2023

Love it! Always a great shopping experience. Their selection of all products is outstanding. Great customer service and speedy delivery.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jemmay1
1 review
0 helpful votes
August 1st, 2023
Verified site experience

Very helpful and quick reply from the customer service team member, Jessica Ann. Thank you so much for your assistance, much appreciated! This is the reason Revolve is my top online shopping place

Reason I chose this business:

Good quality customer service and I love the website! Good variety and I have trust in them to fulfil my order!

Thumbnail of user abit185
1 review
0 helpful votes
August 12th, 2023
Verified site experience

Excellent online shopping. Arrived fast and returns are easy to do and reflect immediately! Love it!
MI from Canada

Reason I chose this business:

Lovely and very stylish outfit!

Thumbnail of user donnad2678
1 review
0 helpful votes
August 22nd, 2023
Verified site experience

So far what I order came fast. Just send a return back to big so will c how quick you credit my acct. Pleased

Reason I chose this business:

Pop up loved the bodysuit

Thumbnail of user julier1540
1 review
0 helpful votes
July 27th, 2023
Verified site experience

Love shopping at revolve, the whole process is so easy. I also love their costumer service too. They sure know how to do it right.

Thumbnail of user julieb2976
1 review
0 helpful votes
August 2nd, 2023
Verified site experience

Revolve is the BEST! Easy browsing, great suggestions for what I would like, fast shipping, and easy returns!

Reason I chose this business:

It's the only place I'll shop!

Thumbnail of user karinem32
1 review
0 helpful votes
August 25th, 2023
Verified site experience

Been shopping at Revolve for 10 years and never disappoint. Customer service is THE BEST! Other companies out there should learn from Revolve team! Friendly, SUPER FAST, knowledgeable and just the easiest shopping experience I've had and i know Revolve will always forever be my number shopping site!

Reason I chose this business:

Its always the first i go to shop before anywhere else. Always satisfied and happy

Thumbnail of user tyeg3
1 review
0 helpful votes
August 11th, 2023
Verified site experience

Customer service is top tier. I greatly appreciate the FREE 2day shipping! Designer selection is on point. Thank you.

Reason I chose this business:

The patient, responsive and amazing customer service!

Thumbnail of user bouchrab17
1 review
0 helpful votes
August 19th, 2023
Verified site experience

So far so good, its my 1st time though I had a very bad experience shopping online with other sites, hope you guys are trustworthy!

Reason I chose this business:

You have what I need

Thumbnail of user codis10
1 review
0 helpful votes
August 22nd, 2023
Verified site experience

Great overall but I wish you didn't have so many out of stock items or at least provided an easy way to filter them out.

Reason I chose this business:

Fast delivery and easy returns! Also, the site is easy to navigate

Thumbnail of user samuelp741
1 review
0 helpful votes
September 2nd, 2023
Verified purchase

Free shipping, fast shipping, and great sale. Literally the best online store I have ever shopped at.

Reason I chose this business:

Free shipping and a great sale. I like the pieces that they have to offer and the price is worth it.

Thumbnail of user rebeccaw1961
1 review
0 helpful votes
August 25th, 2023
Verified site experience

Revolve is my favorite place to shop. Always consistent and always thinking about customer service. Also the cutest clothes, accessories, and more! Big fan!

Reason I chose this business:

I look at revolve every day

Thumbnail of user kathc170
1 review
0 helpful votes
August 31st, 2023
Verified site experience

Thanks love everything in your store. Wish I can buy more and share with friends and family

Thumbnail of user virginiab1238
1 review
0 helpful votes
August 3rd, 2023
Verified site experience

I'm in my 60's and I still love your products. My favorite part is the speed of shipment and the ease of returns. I feel that's a reflection of great, quality customer service. A little pricey so I can't always get everything I want but I still love looking as well. Keeps me young :)

Thumbnail of user callief33
1 review
0 helpful votes
August 8th, 2023
Verified site experience

LOVE YOU GUYS! Always quick shipping - and great returns.
Have a great curation of clothing for all events!

Thumbnail of user randys633
2 reviews
0 helpful votes
August 24th, 2023
Verified purchase

Very good quality. Always fast shipping. Great customer care, phone or text! Love the customer service! Some discounts apply sometime. Very good returns because i love to try on and send back if i dont like

Reason I chose this business:

Fassssssst shipping!

Thumbnail of user hh225
1 review
0 helpful votes
August 22nd, 2023
Verified site experience

Placed order, shipping address was incorrect, agent cancelled order so that I could re-order, all very quick and painless!

Reason I chose this business:

Saw some unique items on the site and I wanted a dress that I am certain no one else will be wearing to a party next month.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

REVOLVE is home to the world's most-coveted designer apparel, shoes & accessories from Lovers + Friends, For Love & Lemons, NBD, Free People, Joie + more.

Company Representative

Thumbnail of user candicel9
Candice L.
Typically responds within 3 hours

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4.9
27,363 reviews
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