- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
SiteGround has a rating of 4.86 stars from 535 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 6th among Web Hosting sites.
No critical highlights yet
The level of support has undergone a remarkable transformation since the beginning of the year. This achievement deserves heartfelt congratulations to each and every one of you. Your dedication and hard work have made this success possible. Keep up the excellent work and continue to strive for greatness. Together, we can achieve even greater heights in the future. Well done!
After contacting them 3x about my client's email not working, my client can still not access his webmail account. Today I ask my question multiple ways and he finally asked his supervisor the wrong question. I'm at a loss, I can't resell a service I cannot adequately troubleshoot.
The level of support has undergone a remarkable transformation since the beginning of the year. This achievement deserves heartfelt congratulations to each and every one of you. Your dedication and hard work have made this success possible. Keep up the excellent work and continue to strive for greatness. Together, we can achieve even greater heights in the future. Well done!
Tip for consumers:
I Aline Milani really surprised how good is the support. =}
Products used:
GrowBig Plan
I've hosted with numerous different hosting providers before, and SiteGround has them beat BY FAR. The customer service here is incomparable to anyone else. My issues are addressed & resolved in MINUTES and every person I've spoken with has been absolutely incredible. If you know you could manage 80-90% of webhosting, but still might need some help here and there, go with SiteGround. They'll take you to 100% easily.
I had an annoying error message which was popping up for a week and within minutes of contacting Siteground to find out what the issue was they were able to both trouble shoot it and give me a solution and made it easy for me to take care of. Siteground hires some of the best CSR and tech support personnel I have ever worked with in my 30 years in the biz world.
Thank you so much for your kind words and feedback, Andrew! We're delighted to hear that our support team was able to quickly troubleshoot the error message and provide you with a solution. If you need further assistance, don't hesitate to reach out. We are always here to help!
Let me clarify, I normally do not leave reviews after a session if I am not satisfied. However, Siteground's staff if by far some of the most helpful, experience, and empathetic reps I have ever had the pleasure of meeting. I leave this review to advise you fellow entrepreneur, freelancer, or business owner; do not be afraid to contact their Help Support they are excellent.
Thank you so much for your kind words and for sharing your experience with us! We’re glad to hear you are happy with the services and support and we remain available 24/7 if you need assistance!
Highly recommend Siteground - their commitment to excellence is amazing and their 24/7 customer support is highly appreciated, simply because despite best laid plans, sometimes things don't always go as intended, and in moments like those it is reassuring to know that backups and 24/7 customer support is not just available but happily provided. Thank you Siteground :)
Products used:
Website Hosting
It's awesome to hear that you had such an excellent experience with our services and appreciate our commitment to excellence! We are delighted to hear that our 24/7 customer support has made such a positive difference to your experience. Thank you for your kind words and support.
I have been a happy Siteground customer since 2016, and was VERY surprised (not to say annoyed) to learn today that a hosting plan is required to access DNS management services. This is true even if you don't actually host with them, and use them only as a domain registrar.
There is LITERALLY NO WAY to contact this provider unless and until you pay for hosting...even if you have other products with them. Very poor form to make customer service an upsell embedded in a services some customers have no need for.
Some basic level of service should be available to EVERY paying customer, and if they want people to pay for additonal customer support, then allow them to pay JUST for that. Don't embed it in hosting they may neither need nor want.
Products used:
Domain Registration & Hosting
Hello Tara,
First and foremost, we’d like to thank you for being a loyal customer all these years. Your review caught our attention and we’d like to use it as an opportunity to provide more clarity about your concerns.
The domain DNS zone that you mention is indeed one of the default services that all SiteGround customers receive as part of their Site Tools when they activate an account. DNS is just one of the many essential hosting features that are included for free with all our plans, along with SSL, CDN, daily backups, email services, spam protection, etc. DNS management has always been included in our hosting services.
The domain can also be managed on its own if you no longer require hosting. Users have complete control over their domain admin details, privacy settings, billing information, and also name servers, so they may point them to an active hosting account/DNS management tool at any time if needed (this does not have to be with SiteGround). In such scenarios, we do not impose any restrictions or limitations, and users are free to connect their SiteGround-registered domain to another host or even a free third-party DNS provider by simply entering their name server records.
Our support team is available 24/7 and ready to assist with such requests as well. All of our clients have access to all 3 support channels regardless of whether they are using a hosting account or just a domain name.
For any domain-related questions, you would need to visit the Help Center page in your Client Area and select "Domain" from the list of categories. Most of the categories are related to websites and we would require you to specify the exact site in your inquiry. Hence, the domain category is the appropriate one for clients who only manage domain names with us.
It is our hope that this information helps. And if there is any further assistance required, our team is available and ready to help, so feel free to reach us at any time!
For your convenience, we’ve included a tutorial with steps on how to reach support below:
https://stgrnd.co/contactus
Kind regards.
The SiteGround Team
My chat person helped me find the cheaper 2-year renewal plan that I was seeking. He was wonderful. He was patient, kind, and helpful.
I have found the level of support offered by SiteGround to be one of the best in the industry. I have always been able to get a response from them within minutes. They have ALWAYS proved to be very knowledgeable and have directed me to solve the issue within a few steps.
Great job SiteGround
Thanks for the awesome review, John! It's great to hear you're satisfied with our support. The experts on our team are always ready to help and guide our customers toward a solution in just a few steps. Once again, thank you for sharing your experience and for choosing SiteGround!
Was helped by Peter G today and he was so very helpful. He helped solve an issue for me that was completely my fault. Despite the fact that my mistakes were self-inflicted and that I made those mistakes in order to avoid paying the higher price - he did not make me feel like an idiot. He quickly fixed my issue so that I could go ahead and renew for 36 months.
Why did I decide to renew Siteground despite the increased cost? I have been with Siteground for two years now. In that time I have not had any issues with them or their service. After carefully looking over all of the options available and considering all factors, including reliability, ease of use, customer service, features, etc... Siteground is one of the best hosting services I have ever had. It sucks to have to shell out a lump sum for a new or fairly new business but it's so important to remember that you get what you pay for. And if you consider Siteground's track record, that still comes at a reduced cost when comparing all factors against other hosting companies. Honestly, if you're serious about your business, I highly recommend Siteground. I won't think twice when having to renew again three years from now.
Had a permissions issue and could not upload images to my Wordpress site. Used the chat support and it was fixed in about 15 minutes. No charges were incurred.
I've never had any trouble with their support staff. I have used the chat option many times and am always happy with their assistance. They are always courteous and professional. I highly recommend them.
Update Nov. 14th:
To make it even more frustrating, they renewed my plan 15 days early! I didn't even have a chance to move my site to a different host before they charged me $350! After finally finding the contact form & emailing them (the only option you have before they even offer chat) I chatted with the customer service, and they were great about refunding me for the renewal. But of course now I have to wait 7-10 days for the refund to hit my bank. So I'm still out $350 that I wasn't expecting to spend! So if you go with them, make sure you select "No automatic renewal", or head's up! They'll hit you with it way before your plan expires!
~~ Original Review ~~
I really haven't used their customer service much, and that alone makes the renewal price outrageous. The new sign up account is an okay price, but then to go from $80 to $350 after you get your site established, is nuts! Other services have just as good of track records for uptime and freebies... Without an insane renewal cost.
I'm certainly not signing on again. Which unfortunately means I have to start over and create a new site with a different host. But it won't be 350 BUCKS!
Tip for consumers:
Make sure you don't have automatic renewals on! They'll renew early on you... For 4x what you paid initially!
Products used:
Website hosting
Hello Trenton,
We are glad to hear you are happy from the assistance from our side.
To clarify, all our hosting plans are set to automatically renew 15 days prior the expiration date for avoiding any service interruption. The renewal is at our regular price listed on our sales pages and the new term is added to the expiration date of the account This is the expected behavior of the system on our end. We send 3 email reminders for the upcoming renewal in advance, to ensure our customers are taking an informed decision on whether they would like to extend their subscription with us. We can only presume that these email reminders have been caught in a spam filter, since you were surprised by the renewal price.
We can confirm that the renewal has been cancelled and that the refund had already been posted from our end.
Kind regards,
The SiteGround Team
I have developed websites for more than 20 years and have hosted with numerous companies. Most of them have significantly downgraded the level of customer support they provide, but Siteground's support only gets better. Let me tell you why I say this:
1) I work in Joomla. It's not popular anymore, but they still host Joomla sites and they know the platform. I don't need help often, but when I do I need an expert. The support techs at Siteground are experts and they have never let me down.
2) They are accessible! I can actually be in a live chat with a real person or have a support tech on the phone in just a few minutes. And when I reach them, they speak perfect English.
3) They simply understand the problem and provide solutions for me to resolve it.
I'm too busy to write reviews, but I want to give Siteground a big thumbs-up for consistently being the best web hosting company I have ever used.
Tip for consumers:
Whatever platform you use, make sure your website default email is an alias on your website domain or the servers will block your PHP email features from sending email.
Products used:
Siteground GoGeek web hosting
Thank you for the awesome review of our services, Rick! We're really grateful and appreciate you sharing your experience with us. We'll pass your kind words along to the whole team!
SiteGround is always friendly, helpful, and patient. I love SiteGround for my web development needs.
Thank you for your wonderful feedback, Melissa! We're here to assist you with your web development needs whenever you need us. Feel free to contact us with any additional questions or if you require further assistance. We're here to ensure you're happy with the service!
Very helpful and responsive to the issue at hand. Thank you very much! I feel much better knowing that there is someone there always to help.
The tech Preslav was very helpful and provided clear instructions to help me with my issue. He was able to solve my problem in less than 5 minutes.
The tech support here is great. Quick to respond and they always get to the root of the problem. I get easy to follow steps from them whenever I get stuck. 2 years in and the experience is consistent every time.
Trop top cette entreprise. Ils ont un support tres impressionnant. Je suis satisfait a chaque fois. Merci encore
The account rep went out of their way to assist me and clearly went above and beyond to give me all of the information I might need. Really appreciated his help.
Yordan didn't just work to correct my issues, he took time to explain what was happening and educate me. Great balance between "fishing" and "teaching to fish."
Quand j'ai un problème avec mon site web et que j'ai fait appel aux techniciens de Siteground, ils m'ont répondu dans un temps record et m'ont toujours aidé.
I've had a couple instances for contacting tech support with SiteGround, both pre-sale and after becoming a customer and their response time in chat is fast (unlike my former BlueHost service) and very knowledgeable. I don't get migrated to a higher-level tech. They just have the answers and solve the issue or politely educate me on what I was not doing correctly so I know how to resolve it.
They meet customers where their knowledge is at, without slowing the resolution down by over explaining or under explaining.
Products used:
website hosting
Have been with Siteground for a while now and have always found their technical service and knowledge first class. Really recommend them!
Gain trust and grow your business with customer reviews.
Our web hosting services are crafted for top speed, unmatched security, 24/7 fast and expert support. Trusted by more than 1 Million domains!
Kay, thanks so much for the awesome review! We appreciate you sharing your positive experience with us and recommending our services. Our team is always here for you if you need assistance.