• Swagbucks

2022 SITEJABBER AWARD

Ratings On Other Platforms

Trustpilot
4.3 / 5
Corporate Values

Overview

Swagbucks has a rating of 4.42 stars from 9,045 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swagbucks most frequently mention gift cards, extra money, and great way. Swagbucks ranks 1st among Free Stuff sites.

  • Service
    342
  • Value
    342
  • Shipping
    227
  • Returns
    184
  • Quality
    312

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.7%
Positive
1
Neutral
1
Negative
25
317
See all photos

What reviewers want you to know

Positive highlights

  • I just redeem my swagbucks for pay pal gift cards and voila!
  • I like Swag bucks very much and it is one of the best survey site in the world.
  • 2022 Customer Choice Winner

Critical highlights

  • Their customer support is nothing but easy automatic messages.
  • Now suddenly they have banned me from doing their Gold Surveys.
How would you rate Swagbucks?
Top Positive Review

“Great way to earn while at home”

Silvina R.
7/13/20

I've been on this site for almost 8 years. And earned enough to be a recognized member L. 9 Ruby. I love to have found this site.

Top Critical Review

“Wasting your time”

Saundra R.
8/20/23

Swagbucks drags their feet paying out rewards. Even PayPal, which I get paid in an hour or less on any other site is a week at best. Many of their questions make me worry about identity theft, who do you bank with, what credit cards do you have, one asked for Vin# for vehicle? Obv skip these surveys but be wary, and prepared once you make about $30 in a week to be kicked out of most surveys you try...SMH

Reviews (9,045)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift cards (3310) swag bucks (300) customer service (229) fun way (193) spending money (151) survey site (207) customer support (33) gold surveys (34)
Thumbnail of user saundrar38
1 review
0 helpful votes
August 20th, 2023

Swagbucks drags their feet paying out rewards. Even PayPal, which I get paid in an hour or less on any other site is a week at best. Many of their questions make me worry about identity theft, who do you bank with, what credit cards do you have, one asked for Vin# for vehicle? Obv skip these surveys but be wary, and prepared once you make about $30 in a week to be kicked out of most surveys you try...SMH

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Quality
Thumbnail of user robertp1749
1 review
0 helpful votes
July 3rd, 2020

Sometimes the sites for SB don't credit to swagbucks. I've played many and done tons of surveys without being credited. I love swagbucks I always have but I've had issues lately. I do recommend you to others as well. Thank you for listening.
*******@gmail.com

Thumbnail of user darkm7
1 review
4 helpful votes
July 9th, 2023

What a con game this is. Don't get suckered into this cesspool of liars, con artists, and scammers. The turds that run this sideshow should find other jobs! Like following elephants with a shovel! And to these barfbrains I say this: May a toothless yak gnaw on your grandma's wheat thins!

Tip for consumers:
To stay away!

Products used:
survey taking

Service
Value
Shipping
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Thumbnail of user jamesk2649
2 reviews
8 helpful votes
July 11th, 2022

The last day I have been taking several surveys and completing them and then after the final question is answered, the site disqualifies me for all the time I spent answering their survey question and doesn't reward me the SB points that I deserve, that I rightfully earned. I am getting very discouraged and don't like always having to contact help support team with these problems. The team is very good at resolving most of this problems in a fast time frame. I give them an A+ rating for what they do.

Service
Thumbnail of user brandonh253
1 review
1 helpful vote
March 16th, 2020

Its not a bad way to. Get a little extra online cash here and there. Sometimes it takes persistence to get surveys to go through but its worth it.

Thumbnail of user nhont
5 reviews
12 helpful votes
June 12th, 2020

I am a recent user of Swagbucks started a month ago, and have earned $35 worth of points, without access to a phone too.The surveys are either hit or miss, though the ones from Remesh have amazing payout.The discover offers have lots of money makers and ones for free trials and apps. The offerwalls are pretty high paying on Swagbucks especially Revenue Universe. Will definitely continue using.The gift cards I redeemed are in the photo.

Thumbnail of user barryg100
3 reviews
9 helpful votes
July 28th, 2023

For 3 days I am waiting to get paid via paypal. Other sites pay me instantly which is the norm for surveys right now. People who do this need their money immediately and will not work with a site who thinks they can hang onto it for awhile and expect the same people to continue to use their site. I'm owed $10 7/24, $10 7/25, $10 7/27

Service
Thumbnail of user beverleyc37
1 review
6 helpful votes
December 6th, 2020

Swagbucks is fun to do but lately it's become a long time consuming project. Understand things change. It use to be easier to get swagbucks and easy to get to your own personal goal in one day. Now it's still possible to get to your goal for the day but you will be on swagbucks working at it for a long, long time. You really work hard for the points.
Just saying.

Thumbnail of user hillarys47
1 review
0 helpful votes
December 21st, 2020

I like this site very much.it is of great use, i hope it lasts forever
I particulary liked the way it work and the way to improve the products, as i see a remarkable improvement on the ground!
I hope it lasts forever!

Thumbnail of user sherrij58
3 reviews
13 helpful votes
April 20th, 2023

Used this app for maybe 10 days. Earned over $200 then suddenly I go to log in and my account has been deactivated. Absolutely no contact telling me why or that it was even deactivated.

I contact them. Poor customer service taking days to respond. Generic response saying that I broke terms of service but failed to tell me what exactly I did and what special offer I broke tos with.

I want the money I earned then to never deal with this company again. Shady company that can just deactivate your account and not pay out. I've filed with the BBB and will be looking up other things I can do to report this company.

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Value
Quality
Thumbnail of user tanyae25
1 review
0 helpful votes
February 8th, 2020

I like using Swagbucks to print coupons and earn gift cards I have redeemed for PayPal and cvs I tell everyone about it

Thumbnail of user chrisb1335
1 review
3 helpful votes
January 17th, 2020

Used to get search wins multiple times a day now its once a month. Only way to get swag bucks anymore is surveys and shopping-if everything credits properly. If it doesn't credit you have to try to get a hold of customer service which is almost impossible

Thumbnail of user dominicm122
1 review
0 helpful votes
April 16th, 2021

I use swagbucks to get free gifts, it is interesting website that make me funny.
It is very important and helpful website, i advice you to visit and use it.

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Thumbnail of user xiao233min
2 reviews
2 helpful votes
July 6th, 2023

Scam scam scam!Only pay lower levels rewards, when finished high level will refuse to pay. Many excuses for not paying, super super wasting time! Long time no answer!

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Shipping
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Thumbnail of user laurieb332
1 review
10 helpful votes
April 29th, 2020

All to often, I reach the end of a survey and get kicked out. Sometimes, too frequently, I finish survey and am told there is some type of malfunction and of course I don't get rewarded. This is very, very frustrating! I have tried to complain about surveys finished and not rewarded and have not had anyone respond.

Thumbnail of user randyw366
1 review
0 helpful votes
April 15th, 2021

A wonderful experience and valuable thank you. I hope you will stay in this site and do not really be really wonderful

Tip for consumers:
I advise you and his hardness and be honest

Products used:
Electrical and electrical appliances

Service
Value
Shipping
Returns
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Thumbnail of user annieg238
1 review
1 helpful vote
July 2nd, 2023

The very first time I signed up they said a $10.00 bonus never got it. I had to work veryong time just to get a $25.00 PayPal payout. Finally got it after a long time. Closed the as account waited a long time to open again said it gave a $10.00 bonus worked on some ads enough for payment, nothing again. Contacted customer support no response. These people as re nothing but liers and run as flim-flam scam company.

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Thumbnail of user maisieg2
2 reviews
26 helpful votes
August 31st, 2020

There are way better survey websites that can get you cash faster. It takes a lot of effort just to get a few points on SwagBucks but on other survey sites I use you can literally get 100 points from one survey, (you need 400 points to redeem $10) which is really good! But SwagBucks is too overrated and takes too much effort.

Thumbnail of user shwetar4
1 review
2 helpful votes
April 10th, 2020

I like Swagbucks. But sometimes there are issues with loading survey or if I am doing any survey it automatically stop working in the middle or towards the end. That result I. Wastage of all my efforts.
But it's a good way to earn extra bucks.

Thumbnail of user annv68
1 review
0 helpful votes
December 4th, 2019

Your categories make your site one of the hardest to submit a request for help! A simple request for help can't be generalized in your categories! Was surprised reward came thru though for Amazon! Wanted PayPal. But some of the postings discouraged me because of what subscribers had posted about PayPal payouts PLUS who could figure out how to verify PayPal account... lets see how good your support is to reach & help me with that!

Thumbnail of user evang114
1 review
1 helpful vote
February 12th, 2021

Swag bucks is amazing, but sometimes it will make me go through the entire survey and then just kick me out

Tip for consumers:
It takes a while but just be patient

Products used:
Visa gift card

Service
Value
Shipping
Returns
Quality
Thumbnail of user camilleg95
5 reviews
2 helpful votes
June 24th, 2022

Swagbucks aint that bad but i worked to get a 2 $5 dollar visas i got the visa but when i purchased something online it didnt rlly come from the visa i earned it ended up taking money out of my momma account and plus its a lot of work just tryna earn points ur always gonna get disqualified or not a match and thats rlly frustrating

Thumbnail of user richardl756
1 review
0 helpful votes
December 14th, 2019

This was once a great site for earn9ing some extra money for doing various things online - I used to make about $125 /mo. For a couple hours day but now rarely bother because It got to point of expending 2 or 3 the effort for 1/4 of the payout - but now its more of a sales push for everything under the sun and 1/3 of the time parts of it do not work - oh wee. I guess it's true that all good things come to an end.

Thumbnail of user markb2488
1 review
0 helpful votes
October 31st, 2020

A very good service. Great response time to questions. Love that you get rewarded from your opinions.

Thumbnail of user johnr3024
1 review
12 helpful votes
December 5th, 2020

My son had an account with SwagBucks.com for over a year with no "violations" from participation in their offers. He always made sure to follow the guidelines so as not to be banned from any activity that looked fraudulent.
But as the number of victims grows, it looks like Swagbucks.com certainly knows how to be fraudulent.

Black Friday Weekend sweepstakes they gave lots of offers - seeing they promote themselves as "The Web's Premier Destination for Free Rewards" - and with those offers you purchase items and receive SB credits that can be turned into cards or cash or other means.
The Sweepstakes, in collaboration with a third party named REVu, offered an incentive prize if you spent enough on offers thus earned enough SB.
My son spent roughly $1000 in purchases for the many offers that weekend - some products, some services, some actual gamer games to participate in. Swagbucks.com blocked/deactivated his account right as he achieved the top 5 making him eligible for the sweepstakes prize and plenty of accrued SB credits.

They gave no explanation for the "violation" and stated he would not have access to any of the SB earned or the sweepstakes grand prize. This makes them a scam luring people in as "The Web's Premier Destination for Free Rewards" to make purchases in order to gain cash back (SB credits) then switching on the participants to deny them any of what was promoted/gained.
Contesting their action to lock his account and deny him lands on deaf ears - no arbitration - no explaination - no opportunity to discuss or defend.

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Company Representative

Thumbnail of user kristiel11
Swagbucks S.
Typically does not respond to reviews

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4.4
9,045 reviews
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