Sweetwater

I order quite regularly from Sweetwater being a musician and a filmmaker. And I can say with happiness no one cares about you like sweetwater... They always deliver on time package everything with care and with follow-up phone calls... I just have one complaint what's with the 2 lb of candy you send me every time I get an order haha you're blowing my diet... Jk... Thank you Sweetwater

I've been a Sweetwater customer for several decades. Recently, I purchased a wireless headphone system. Recorded some overdubs with it and then, 30 days after expiration of the return period, I needed to use it in a mix and discovered that it was a mono-only system. I did not request a refund, only a full credit. Sweetwater acknowledged there was nothing in the description or specs posted on their site about the limitation to mono, but refused, saying the product worked as intended. Evidently my expectation that a system designed to work with stereo headphones would output stereo sound was rash. I hate to leave Sweetwater. They've been very helpful over many years. I don't know what other customers experience, but loyalty was apparently not high on their list in our final transaction.

John of Sweetwater is simply AWESOME! I spoke with him on the last days in May to get my Strandberg with new 9 gauge strings to me by June 7, my birthday. He got it to me by June 4th with the guitar set perfectly. I only deal with John and Sweetwater for all my musical needs. You won't regret it as they not only send you info on your equipment before you get it, but you get pictures and confirmation on orders and needs. They are old school service, call, info, and check customer needs. Thanks, John, ;)

Bought my first guitar from sweetwaters. A Jackson which I could not be more pleased with. Had the Plek Pro Fret Adjustment done too. Very happy. But somehow whammy bar didn't make it. I let Johnathan know and 3 days later I have the bar. Awesome service. No argument just sent. This is my home from now on. I did not know how nice a bar it is and can't wait to try it. ( and the treats) that came with the bar. Whoever is running customer service has their act together. Thanks Sweetwater for nice service all the way.

I have bought a few guitars from sweetwater and bought more than 15 thousand dollars worth of equipment from sweetwater and found that the returns only benefit sweetwater.if you play it and hate it or there is small problem you have to pay for the shipping. My other problem with sweetwater is they don't post honest reviews.they only post reviews that benefit sweetwater so buy local

Their customer service is second to none. Every order I've made has gone smoothly. My sales engineer Joe has taken excellent care of me.

I ordered from them for the first time after buying music equipment at stores for 20 years. I was able to test drive my guitar in store because someone happened to have it that worked there. LTD Arrow 1000. Ordered if from that store, said it was in stock. Waited 2 weeks. Said it was 6 months on back ordered. Ordered another Arrow different color. Was told it was in stock. It wasn't. Wasted another 2 weeks. So I ventured out and gave Sweetwater a chance. For the exact same price, delivery timeline, no delivery charge I was able to get it within 8 business days. FedEx did their best to screw that up and lost it 3 times. They can send stuff via UPS. You should request that. I now have my account on UPS only for future purchases. I got a phone call after I did my online order. They confirmed they actually had it unlike some other guitar store that can't keep track of their inventory. Sent pictures. The inner box was filled with foam and bubble wrap. Guitar played great. Was almost in perfect standard tuning for a six string when I tested it out.

My name is Rick from South Central Texas. Been playing guitar in various bands since 1959. Recently found Sweetwater on line and decided to try them after a bad experience with a company that I had been doing business for years. Found Sweetwater to be one excellent company! Talked with Derek and what a guy -- ultra clued in to Sweetwater products and one friendly guy like we had know each other for years.Excellent employee. Bought a Fender Twin True Tone guitar amp. Received it 2.5 days later. A great amp and sounds like my big Twin Reverb 65 Reissue but a potful lighter in weight. Sweetwater and Derek...the only ones that will get my business from now on!

This specific experience happened a couple of years ago, when I was too young to properly know where or how to review a product, but according to friends and the threads I've read through, the outstanding customer service remains the same. I ordered eight different guitar picks from a pack of shiny rainbow picks, and was called directly when they didn't have one of the colors I wanted (purple). I was completely understanding and said I only really needed the red and blue. The entire encounter was very friendly and the man I spoke with made absolute sure he understood what I wanted. I got eight blue and eight red, doubling my original order, along with a magazine of their wares and a couple of candies. I gushed about this experience to anyone who would listen. I still use those picks all this time later, and it's the fondest memory I have with any company. Highly recommended.

I recently purchased the Audio-Technica ATH-M50x Closed-back Studio Monitoring Headphones from Sweetwater's website, and I must say, my experience has been outstanding! Not only are these headphones perfect for monitoring the band during our church services, but they have also exceeded my expectations for live monitoring during our livestream broadcasts.

First and foremost, the noise isolation on these headphones is exceptional. It allows me to focus on the audio mix without any distractions, ensuring a seamless sound experience. The sound quality is top-notch as well, delivering crystal-clear audio reproduction across a wide range of frequencies. I've been able to hear every detail of the music, which has greatly enhanced my ability to mix and fine-tune the sound.

One feature that I truly appreciate is the interchangeable cord. It's incredibly convenient and hassle-free to switch out the cord if needed. This flexibility not only provides peace of mind, knowing that a broken cord can be easily replaced at an affordable price, but it also extends the lifespan of the headphones, saving me from having to buy an entirely new pair.

I also want to mention the exceptional service I received from Sweetwater's technical support team. They were knowledgeable, responsive, and provided me with helpful guidance in selecting these headphones. The delivery process was smooth and efficient, ensuring that I received my order in a timely manner.

In comparison to older Audio-Technica headphone models, the ATH-M50x is a definite step up in terms of performance and overall quality. It has surpassed my expectations and has proven to be a worthy replacement for our previous headphones.

I highly recommend the Audio-Technica ATH-M50x headphones to anyone in need of reliable, high-quality headphones for live monitoring or studio work. With their exceptional noise isolation, impressive sound quality, and the added convenience of interchangeable cords, these headphones are a true game-changer.

I have ordered several times from Sweetwater over the last few years. They have been excellent every time. My customer support technician, Dave Brow, gives me a call every time I place an order online and lets me know approximately when it will arrive and asks if I have any issues with the equipment or anything else. I absolutely love the customer service! This level of customer support is unheard of these days. Keep up the amazing job y'all! I will be ordering again soon!

Been using sweetwater for many years and have had a few problems with guitars. The return policy only benefits sweetwater and they won't post your review if it makes people think twice about ordering a guitar through the mail. They have grown rich while your local retailers are going out of business.

In a consumer world that thrives on customer service, Sweetwater still manages to stand head and shoulders above the rest. My latest experience is proof positive.
On March 2nd, I placed an order for a custom product from Mojo Tone that was expected to be fully subject to the manufacturer's 16 week delivery delay. What I didn't expect was that Matt, with Sweetwater, would check in regularly during the 4 month process with the intention of keeping me apprised of the production and delivery status as well as informed as to my options in case my needs or satifaction was in jeopardy. While one might assume this to be standard proceedure for a rare and/or expensive product, this was a ~$100 guitar pick-up; nothing that would deem a substantial stake by anyone other than myself and my personal appreciation for the product. Nonetheless, Matt checked in with me via text and voice message with a pleasant and extensive explanation regularly during the 4 month wait keeping me comfortable with the status of my order as well as confident that I had options if the need should arrise.
Interestingly enough, this is the kind of treatment I've grown to expect from Sweetwater regardless of the nature of my order. But this particular experience is proof to me that I am in good hands with Matt Subers and company. It is my sincere belief that the world of customer service can consider Sweetwater Sound to be the gold standard.

Over a long history of purchasing music gear, this was by far the worst experience I have ever had. I purchased a Behringer B205D Powered Monitor, demo version, which I was assured was in new condition with all accessories included with a new item, plus the 2 year warranty. The item arrived poorly packaged, with the bag haphazardly thrown into the box, and none of 3 accessories for mounting to a mic stand. Worse, it was totally non-functional, dead on arrival. The return process was slow and I was refunded none of the $80 Cdn in duty and taxes that I paid. I may as well have been sent a block of wood. Needless to say, this was my first and last buying experience with Sweetwater!

This is Dr. Patrick Hillegas P.h.D. A.K.A. ARIISS IZJGUS Ive been a customer for many Years and would like to give a Special Thanks To James Masterson along with the Tech help Desk for Pro tools and Rode Caster Pro 2 ------ I cannot say enough for the great customer service and commitment to excellence provided by Sweetwater Sound - I personally have a Triple five star Review Company and know the level of commitment needed to satisfy customers - It is a Lost Art and the Corner Stone of sustainability; the ability to service others with optimal efficiency and care - Sweetwater sets the bar for excellence. Thank You Atlas North Studios

I teach Zoom violin and ordered a compressor mic...when it did not correct the problem, I was on hold 45 minutes for customer service (they said they were busy and call back earlier or later)...the return could only go back Fed Ex, a 30 mile round trip. Sweetwater sales and marketing are excellent but support less than one star. I fixed the audio setting myself and realized I did not need the mic they recommended and also advised ordering a compressor. I'm very disappointed and wasted my time and money dealing with this company...so sorry.

I have a collection of guitars and amps, some of which came from Sweetwater including a Les Paul Standard and Mesa Boogie Mark 5:25. My latest purchase is a PRS Paul's Guitar SE and it's a great guitar which I will keep. However, it made it through PRS and Sweetwater quality control with the intonation way out of adjustment and cost me an extra $40 to have set correctly. The adjustment set screws were loose indicating they had never been touched. Hope they can improve this.

By far Sweetwater sets the standard for customer service. From ordering to returns and warranty support to having the best products and selection. Truly a great company.

Took money from my account and received no order after canceling an order before it shipped. Bad purchase

Surprised to read any negative reviews on this company after my straight positive experiences with them over the last decade and that includes lately. My rep Erik has been extremely helpful and very accommodating. They've been very understanding with a bunch of returns I've made.

They may not carry quite the inventory that Guitar Center does but they also aren't going bankrupt and don't sell used/tried instruments as new. Items advertised as in stock always are and shipping is virtually immediate and instruments arrive very quickly. Your instrument is inspected before being shipped and is always very well packed (hey, Amazon). Sweetwater includes a two year warranty on instruments and is a Fender authorized service shop (try and find those now). Anyway, they have locked in customer loyalty with me.

Ordered off their website and they cancelled my order with an excuse that the product was sold out. They had the same product listed on four different websites. The product was listed for sale by Sweetwater Sound on EBay, Reverb, Amazon, and their home website. The product was in stock on every website. I ordered it at 6am/9am Eastern and they approved the transaction. Two hours later they cancel the order after they charged my credit card. I've ordered from Sweetwater before and this is trash customer service from them. I got a crappy "sorry, have a nice day" email with my cancelled order email. Sweetwater really dropped the ball on this one and I told the customer service rep I'd make a bad review for the crappy service and here it is. Well deserved.

These guys rock. They answer the phone, they answer your questions and actually take time to understand your motivations and goals. Riley is so helpful.

Every order from Sweetwater includes a small packet of candy which I find to be a nice little touch that says a lot to me. It says a lot because even though I'm not ordering hundreds or even thousands of dollars worth of equipment they still include that little packet of candy. That little touch along with their #1 customer service including follow ups on every order no matter how small all say that I'm a valued customer. It is for these very reason why I continue to order from Sweetwater!