Freeze Pipe has a rating of 4.79 stars from 2,880 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freeze Pipe most frequently mention customer service, shopping experience, and ash catcher. Freeze Pipe ranks 1st among Smoking Accessories sites.
This company responds to reviews on average within 13 days
I vote best all around. The product in itself is wonderful. They are always willing to change a product to please the customer. The shipment is very quick. Customer service is on it all the time. Just so much more. Best all around for sure...purchased 2 bongs and a regular pipe. Just bought the new steamroller. Thank you freeze pipe team. From one happy customer
Freeze pipe pieces are a bs. Way overpriced the quality is horrible, the coils don't even stay cold for longer than 5 minutes. I have a few freeze pipe pieces so I am experienced with there trash quality. Buyers beware Customer service is the worst
I love the whole experience of this product and the shipping and everything about Freeze Pipe. Some freebies would be nice like a hat or tee- shirt.
Because of my last order was so good.
It was ok. Thank you
Because I am old and I can't take big hits off a bong I believe that this cooling rig is the answer to bigger hits
I vote best all around. The product in itself is wonderful. They are always willing to change a product to please the customer. The shipment is very quick. Customer service is on it all the time. Just so much more. Best all around for sure...purchased 2 bongs and a regular pipe. Just bought the new steamroller.
Thank you freeze pipe team.
From one happy customer
I chose Freeze Pipe because the most damaging part of smoking flower is the heat.
Love these! Wonderful concept and wonderful product
I broke my other one and needed to replace it. I was just complaining how it rolls over and it rolled off the counter and broke. Just noticed you added the legs! Perfect timing! Now a wonderful product is even better. Thank you!
Had problems with an Freeze E-nail after it was out of warranty and they gave me a good deal on a new one. Great product
I have used the XL freeze pipe for a year now. I thought the glycerine coils were just going to be a gimmick but they are not. This bong produces the smoothest smoke I have ever had. It quite literally feels cold when you inhale the smoke. If you really want to enjoy the taste of your bud this bong is for you. It's sturdy and is well made. The packaging the bong came in is excellent and I just picked up a new recycler base, so I can't wait to try that out. It's worth the money.
Had an issue with pipe not staying cold very long. However, Anthony responded quickly and is sending me a cookie. Wonderful
I need the cooler smoke
Photos are good. Simple enough, even for dip$#*!s like me. And I need to know what a 'dab' is?
I listen to IDKAT and they recommend them so i thought I would get a pipe before getting a flash bong.
I have ordered from freeze pipe a few times and have yet to encounter a problem. The pieces do what they are supposed to. The quality of the glass is great, have knocked it over a few times and luckily haven't seen any fractures.
Tip for consumers:
Always look out for coupons, they are everywhere for this site. No reason to pay full price when you don’t need to.
Love these bubbler! I'm clumsy and broken the glycerin coil twice(wish they were a little stronger) but it's glass;so what can really be done lol. Make sure you put them in a secure place in your freezer!
Great priced, love the glycerin.
While I love everything I learned about the company and have already greatly enjoyed our products, I'm giving you 4 strictly as constructive criticism. From one business owner to another, I would love to see you guys thrive. So my critiques would be, shipping is still a bit slow and customer service was very slow to respond. Once they responded, they were great and made me feel 100%better about ordering from you. Keep up the fun work, it's all a learning curve.
Testimonials and your business video, made me want to support YOU and not buy some piece off Amazon that could be here the next day. Worth the wait.
Discount code for google users. AWESOME.
A little confusing on the "add offer" pages. I thought I was going to get the one I ordered for $50 instead of $70. Just maybe make it more clear that this is an offer.
Amazing products, great customer service. Nothing like a new piece from Freeze Pie and the strain of the day to wash away my day.
Want to make my bubbler a little more flexible & spare parts
Cool easy BIG 'OL rips, and zero irritation to my throat and zero coughing. Lets you taste the flavor of your buds.
Needed spare stuff so I don’t have to clean immediately after chilling out
Bull$#*! that I have to buy a new piece when my new piece is broken and still a virgin because the clips don't work. Enjoy my last transaction ever
Just really great pieces of art that do their job very well. So I came back. Website could get a little more organized but I just use the drop-down options to pick faster.
It's a bit harsh to Australian customers. First of, the currency conversion rate sucks (which isn't your fault), and the shipping on top of that is just an extra little blow. Can't wait for my pipe though - very very excited. I've heard brilliant things - especially from the Stoner Dads podcast
I've heard brilliant things - especially from the Stoner Dads podcast
Shopping with Freeze Pipe is rather easy...IF you already know what you want. Otherwise, you'll spend quite a few minutes salivating over all the awesome pieces.
I had to replace my freezer coil.
Bought my girlfriend an enail for her birthday, after less than a month of use, under normal use, and being very diligent in cleaning it, the bottom of it cracked when she pulled it out to clean it. I sent photos of how it seems the plastic must have had a defect and inquired about replacement parts. I was told there are no replacement parts, as cleaning it will prevent any issue. I said, well there was an issue. I feel like it's a quality piece, so I don't want to say your product is trash, I just want a way to fix it or get a new one. All I was offered was 50% off, of the originally $100.
No phone support, only through emails, and it took multiple attempts to even get through whole conversations.
My first purchase of the bubbler pro was amazing. I broke a piece to my pipe and Anthony from customer service did all he could promptly to get correct replacement. Awesome product with awesome service!
Super easy to buy. I would suggest moving the discount code to first shopping cart page. Not a big deal but people might waste a couple minutes going back and forth looking for it...
The discount got me. I was considering a bubbler for a while and the 40 off made it a no brainer.
Sometimes shipping takes a little longer, and it's not updated like we all like But with that said, I always get the proper products. I love this company being based in the USA and having a wonderful Customer Service! A loyal customer from the first toke.
Always been a stand up company with great products and I am proud to gift them for Christmas
I reached out to customer service. And Sean reached out. Sean was very helpful. Knew what he was talking about. Even set up my order. Helped with a discount for my disabled veteran son. Thank you so much.
From one of our friends
Had some questions about a product I was looking to buy. Emailed CS and the rep (Sean) was EXTREMELY helpful... Answered all my questions, very quick replies and even set up everything I was looking for in a customize shopping cart. Then emailed me the link for the cart. So all I had to do was enter my info for checkout. SUUUPER easy process. I thought I would run into delays and issues but the exact opposite... rep (Sean) was SOOO helpful! If could I'd give 10 stars I would!... Hope someone in management sees this review and gives Sean some props for such a great job!
Looking for a new piece but sometimes bowls are a little too harsh for me. Also, looking for other way to smoke other than joints and pre-rolls and this looked like exactly what I need!
Found this product via the Part of the Problem podcast. I don't smoke but my wife will love it!
Recommended by Dave Smith of Part of the Problem podcast.
In addition to a few purchases, I just had my first experience with customer service about a defect. Everything's been pretty great, and I trust that that'll continue.
Previous experience. (Initially found Freeze Pipe doing a Google search for best bongs a year or so ago.)
Could've been clearer that the honeycomb bowl comes with both the bong(xl) and the ash catcher, so buying one as an upgrade isn't necessary. (It's there, but it could be clearer…)
Also not a fan of the timed push sales when you check out…
Looking for less harshness. (Even some vapes bother me.) That brought me to “best of…” lists, and Freeze Pipe was on one or two of the lists.
There weren’t very many reviews—esp. Off of the FP page—but almost all the ones I read were positive. My order’s in, and I’m hoping it lives up to the hype when I receive it…
Great customer service. Got right back to me with text and email. All issues resolved. I'd be more than happy to purchase more Freeze Pipes for my collection.
Love ice bongs. Seen only positive video reviews. Thought I'd try something new.
I ordered a bong and a spare honeycomb bowl and only the bong came. I emailed them that same day and they went ahead and sent me a link to get another one free of charge since I didn't receive the one I paid for. Super awesome customer service, and I love my new bong! 10/10!
Because the quality is amazing!
Manufacture a unique line of the smoothest smoking glass pieces; Pipes, bubblers, bongs, dab rigs, e-nails and more!
Freeze Pipe is a small American-owned online smoke shop that makes our own line of freezable bongs, bubblers, pipes and more. We started in 2011 out of our founders apartment and at the time we all had "real jobs." As the company grew so did our staff and office location. Today we operate out of a warehouse where all shipping and a vast majority of production happens. We're blessed to share our favorite creations with the world and welcome all walks of life into the Freeze Pipe Family.