• Tradesy

2022 SITEJABBER AWARD

Ratings On Other Platforms

Trustpilot
4.3 / 5
ResellerRatings
4.6 / 5
Better Business Bureau
4.5 / 5
Corporate Values

Overview

Tradesy has a rating of 4.7 stars from 35,436 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, customer service, and fast delivery. Tradesy ranks 1st among Used Clothing sites.

  • Service
    517
  • Value
    268
  • Shipping
    273
  • Returns
    109
  • Quality
    3608

This company does not typically respond to reviews

Positive reviews (last 12 months): 92.7%
Positive
1,721
Neutral
76
Negative
59
163
See all photos

What reviewers want you to know

Positive highlights

  • Perfect shopping experience, fast, easy and item as perfect as described
  • Real items, great sellers &excellent customer service!
  • 2022 Customer Choice Winner

Critical highlights

  • The no return but only site credit is bad considering I don't know if the product will be authentic,.
  • I've also had my funds say they went through on Tradesy but checked my bank account and no money was ever transferred.
How would you rate Tradesy?
Top Positive Review

“Very pleased!”

VeRonica P.
9/10/22

Quick delivery, secure packaging, and item was just as represented. I feel strongly certain that I will make purchases on this site in the near future.

Top Critical Review

“Great consignment shop”

Samantha D.
3/24/22

Tradsey is a good consignment shop to buy or sell older or new merchandise. My previous experience with them has been good. My recent purchase however did not go well at all. Years ago I created a profile with Tradsey. I never updated that profile then went online to purchase merchandise. Because I did not update my mailing address on my old profile my merchandise I purchased went to the wrong address. I was told by Tradsey there was nothing they could do on there in about this except for me contact the seller directly to update my address with them. My seller said they would do this for me after giving them my correct address but chose not to do so in the end because they were already paid for the merchandise. A word of advice for Tradsey. As a company to help protect your customers who have a profile with you or not, your website should ask the customer for their current shipping or mailing address. Not doing so is bad business because now your customer is out of money for their merchandise therefore leaving someone else to enjoy what your customer has paid hundreds or even thousands of dollars for their merchandise. Which then of course will cause that customer not to return to shop at Tradsey.

Reviews (35,436)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (553) customer service (727) love shopping (270) return policy (174) quality items (90) site credit (122) bank account (39)
Thumbnail of user micheller2236
1 review
0 helpful votes
August 27th, 2022
Verified purchase

No problems at all. Easily navigated thru website. Found what I wanted after shopping for a (long) while! The whole ordering process was easy. And I received the wallet quite fast!

Thumbnail of user kendallm82
1 review
0 helpful votes
January 13th, 2022
Verified purchase

It's like it was never used once, brand new in great condition. My wife is very happy.

Thumbnail of user samanthah600
1 review
0 helpful votes
February 4th, 2022
Verified purchase

I have been searching for this bag for many years. I received one as a gift in 2007 or 2008 from my Mom, and I used it into the ground through college, graduate school, traveling, and beyond. It was falling apart, unrepairable, and I had to let her go many years ago.

Enter: Jessica, my Tradesy Angel. This bag is in perfect condition! Knowing when it was in stores so long ago, and seeing this one in person now, I am so thrilled to have her in my hands again. I cannot wait to take her out and show her off. Thank you SO MUCH. It was a fabulous experience.

Thumbnail of user stephanieb2347
1 review
0 helpful votes
August 22nd, 2022
Verified purchase

My 2nd purchase on Tradesy and just as good as the first. Items in better condition than described. One happy customer!

Thumbnail of user shannonh752
1 review
0 helpful votes
August 5th, 2022
Verified purchase

This purse is amazing! I'm so pleased with it and it's exactly as described! Fast shipping and excellent condition! Thank you!

Thumbnail of user nulln18329
1 review
0 helpful votes
October 10th, 2022
Verified site experience

Looking for a nice leather purse. Stumbled across Tradesy on Safari. Took a chance. I'm hoping that the bag I've purchased is from a none smoking home. And is clean and gently used. We will see. Thanks

Reason I chose this business:

Looking for nice Italian leather purses

Thumbnail of user nulln15319
1 review
0 helpful votes
June 29th, 2022
Verified purchase
• Updated review

Love it!

Great quality - serial number provided. Beautiful case.

I checked how to check for a fake Gucci watch and this is official. I am so happy with my purchase.

Reason I chose this business:

Existing customer.

Reason I chose this product:

I have been wanting one but did not want to pay the price. Tradesy allowed me to purchase what I wanted over time in installments at a very affordable price that worked for me.

Quality
Quick and easy
June 24th, 2022
Verified site experience
• Previous review

Quick and easy. Love it!

Reason I chose this business:

Existing customer.

Thumbnail of user haleys86
1 review
0 helpful votes
February 26th, 2022
Verified site experience
• Updated review

Twice now, I've tried to buy something that ended up being unavailable from the seller. Other than that, it's working out great!

Thanks Tradesy!
March 15th, 2021
Verified purchase
• Previous review

Speedy delivery, item exactly as described. I am over the moon! Thanks!

Thumbnail of user michelem933
1 review
0 helpful votes
August 27th, 2022
Verified site experience
• Updated review

I understand why you don't want items held up in bags where folks don't respect the need to move on, but it's hard to shop seriously when the clock is ticking in the bag for only a few minutes. Maybe I don't know how to use the system most effectively. My luck seems to be that if I'm really interested in something, but still want to shop, other women seem to zone right into my vibe;-) It's happened before where someone snapped it up before I could get back to buy it. Just sayin'... Thanks!

Reason I chose this business:

Past experience, very fair pricing, choice merchandise and extremely pleasant customer service folks when I've had the need to call upon them. It's all good!;-)

Louis Vuitton Artsy handbag in Aurore Red
March 1st, 2022
Verified purchase
• Previous review

As I emailed the seller separately off the confirmation page, THIS IS A FABULOUS HANDBAG THAT IS IN PERFECT CONDITION - PERFECT! - just as described by the seller. Many thanks!

Wanted to confirm that all discounts were applied because, though referenced as 'Site credit,' the dollar amount of this credit was not listed in the line items delineated on the final pricing/post shipping page. Just wanted to be sure the correct final amount was charged to MasterCard. No problem. All is correct.

Reason I chose this business:

Past experience, selection of merchandise and pricing.

Service
Quality
Thumbnail of user marab71
1 review
0 helpful votes
January 28th, 2022
Verified purchase

The skirt I purchased is exactly as described. The fabric content was hard to determine from the pictures and is thinner than I expected, but it's actually better that way. Great communication thru Tradesy every step of the process. Thanks!

Thumbnail of user tylerf169
1 review
0 helpful votes
January 27th, 2022
Verified purchase

Perfect product. Fast responsive service. Couldnt be happier and a great price on top of excellent service!

Thumbnail of user nancyl2051
1 review
1 helpful vote
September 24th, 2022
Verified purchase

I only discovered resale site options when I read an article about growing pains at Realreal and then Tradesy came up on a list of competitors. Time-consuming but entertaining to have so many items to look at, need to take a little risk without being able to try things on, but my first try was a the most fun dress I've ever owned. Only complaint, I got an email offering $50 off my first purchase AFTER it was on it's way, so I'm not sure if I'll get to use it.

Reason I chose this business:

Just needed a special dress and there's no where to shop.

Reason I chose this product:

Took a risk that it would fit and look as imagined from the photo as it was at a price I could afford to lose, the return for credit didn't really encourage me to try more expensive choices.

Quality
Thumbnail of user nulln14677
1 review
0 helpful votes
June 8th, 2022
Verified site experience

Thanks! Please ship out ASAP, I'm leaving on vacation on 6/14 and would REEEEALLY love to take them with me ;)

Thumbnail of user chellem15
1 review
0 helpful votes
August 16th, 2022
Verified purchase

I bought these special sunglasses for my daughters 16th birthday. She loves them! They arrived super-fast and in perfect condition! Thank you for the terrific service:)
Chelle

Thumbnail of user brandons957
1 review
0 helpful votes
August 17th, 2022
Verified purchase

We were blown away.
My husband and I were looking for my first Chanel bag…found it! Even after ordering the wrong color (user error) within moments we were assured it was no problem. Two days later the bag of my dream bag arrived. Packaged with style as though Coco herself sent me this bag.
I'll be checking with you first on all my luxury purchases.

Thumbnail of user jilliano16
1 review
0 helpful votes
September 13th, 2022
Verified purchase

The shoes were actually in better condition than I anticipated and the seller packaged them up really great! So pleased. Thank you!

Quality
Thumbnail of user janep433
1 review
2 helpful votes
December 11th, 2021
Verified purchase

Having never used Tradesy before I was reluctant to give it a try but with a pandemic still looming and seeing too many crowds in stores and not enough masks on shoppers, I decided to take a safer route and order from my computer at home. Everything worked out perfectly! It was easy to place the order, the shoes came in as promised. They were well-packaged and beautiful. I am now a fan of Tradesy and look forward to doing more shopping with them in the future.

Thumbnail of user beatas22
2 reviews
0 helpful votes
July 16th, 2022
Verified purchase

Shopping was great and the bag is super nice. It was being sold as brand new so I don't know why the tag was separate plus I noted tiny dots inside and outside as if someone wore it maybe once or so. I will keep it as close to brand new but not sure if that's truly the case. If it was used it should have been posted like that and price lowered.

Quality
Thumbnail of user veronicap328
1 review
0 helpful votes
September 10th, 2022
Verified purchase

Quick delivery, secure packaging, and item was just as represented. I feel strongly certain that I will make purchases on this site in the near future.

Thumbnail of user carleyr14
1 review
0 helpful votes
March 3rd, 2022
Verified purchase

The purse came ahead of the estimated delivery date and was in excellent condition. I'm very happy with my purchase!

Thumbnail of user joannef220
1 review
0 helpful votes
September 22nd, 2022
Verified site experience
• Updated review

Thanks for making my long ago credit so easy to use. Now you see it, now you don't, but I end up with a great looking crossbody bag that I truly have needed. Response from seller came quickly and I just now concluded my order.

Reason I chose this business:

You have been holding my credit for some time and not sure what happens when your "identity" changes soon.

Your website is very user-friendly
August 27th, 2021
Verified site experience
• Previous review
Thumbnail of user deetravelsg
1 review
8 helpful votes
April 21st, 2021
Verified purchase

I stumbled across Tradesy and bought two YSL bags. I had subterranean expectations, but I took the chance since Tradesy gives a site credit. Both looked better than their photos. Then, I purchased a Gucci Britt, which is the type of bag that I always take with me when I travel, so I love it. There was a hundred dollar coupon, and the bag was described as gently used. I have yet to find any evidence of wear on the bag-it is impeccable.

Quality
Thumbnail of user emmat340
1 review
0 helpful votes
August 23rd, 2022
Verified purchase

I've been looking for a michele watch for a long time, and found the perfect one one tradesy. What i like most about it, is guarantee of authentication and not purchasing through a private seller with the chance of buying a dupe for the price of a real piece. The shipping was insanely fast, and my item is just as described. Thank youuuu!

Reason I chose this business:

Reliability

Reason I chose this product:

I have wanted an investment piece without purchasing retail price. Tradesy gave me the opportunity to do that

Quality
Thumbnail of user soledadr15
2 reviews
0 helpful votes
December 15th, 2021
Verified site experience

Awaiting for my items to be delivered but shopping could not be any easier… love that it's organized and validated.

Reason I chose this business:

Verification of products helps. Not to mention if I don’t like it I can return for credit. Can’t go wrong with that.

Thumbnail of user raqb
1 review
0 helpful votes
September 2nd, 2022
Verified purchase

Im very happy with my purchase. Thank you
Unfortunately their too small so well yet again soon but the seller was very kind

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About the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

Company Representative

Thumbnail of user devo6
dev o.
Member Care
Typically does not respond to reviews

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4.7
35,436 reviews
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