VividSeats

Falsely advertised tickets for Red Rocks. Row 2. Used Vivid in the past, pretty straight forward. But now, I will never use again. They ignore, and they suggest they are waiting to hear from the seller, who is the one that that falsely labeled the tickets row 2. I want, and deserve a refund. Nobody responds. Bots through chat is the only customer service. Impossible to speak to a human. They "suggest" a customer service line, but it only takes you right to the the chat. This company does not care!

I attempted to purchase tickets online and it would not let me. I called vivid this morning and spoke with Chris M who is one of the most helpful customer service rep I have ever spoken to. He was patient with the 3 different purchases I needed to make and helped me determine the seating arrangement we needed. He kept me informed of what emails I would receive and explained the process not only to me, but to my aunt as well. He will 100% be my point of contact for any future tickets needed. THANK YOU!

This company is a THIEF! They take from me more than 4000$ and didn't get me no tickets, no money refund. I called to their customer service once a day, and they postponed me to tomorrow every time. My order # *******. After my review, they suggested me to contact their customer service, but then said that they didn't refund my spent money. They took my money and didn't deliver tickets - This is theft! I will not stop till my case will be well known to don't let them fool anyone else.

I called vividseats.com to confirm some info before my purchase and I was very quickly able to talk to Chris, who was a HUGE help! I haven't received the tickets b/c it's too early but hopefully there won't be any issues. Seems like a good place to buy tickets.

Easier than the website. Good customer service 5 out of 5 stars would highly recommend. Leo did an excellent job

Bought tickets 3 months before event. 1 week prior tried to download tickets and received message Oops they were accepted by another email. Contact customer service 4 times. They claim I have the tickets in an email. I asked how I could prove I don't have tickets - the rep didn't have an answer. I asked to speak to a supervisor and was told they don't take calls. They claim to have a buyer guarantee, but I don't have tickets and I won't be refunded.

Vivid seats added 25.00 to the end of my order. I immediately requested a refund and vivid seats denied. Actual products like a car or groceries become used or damaged immediately, but there is no damage to a ticket, its nearly the pass to go to an event. Their business model is dishonest and unjust and probably was illegal 10 years ago. Vivid seats gets more bad reviews than anyone I have seen. I require an immediate refund plus interest.

I have been a VividSeats customer for many years and almost always turn to them to purchase tickets for my favorite events. Their customer services representative and especially "Sam" whom I interacted with most recently, always provide exceptional customer service. Their online system for purchasing tickets is efficient too. Also, I find that their tickets are always competitive and fair.

I own a venue called Forte Jazz Lounge in Charleston SC. We've had people come in with tickets purchased on Vivid Seats site. Without our consent or knowledge, Vivid Seats copied our seat map, posted some of our shows, represented our policies inaccurately, sold tickets to our events and on top of that have refused to answer any email or chat or claim any responsibility via phone. Not sure what to do here. But I consider this company to be a scam. Because the patrons have had no malice, I allow them to enter the show for free. Vivid seats pocketed revenue that should have supported ours and the musicians' hard work.

I'm a senior and not good with computers so I called to confirm a few details over the phone. The service rep was friendly, pleasant and professional. The company immediately confirmed my order and details in email which I quickly forwarded to my children for follow up. Very pleased with my interaction.

They state a buyers guarantee but customer service is such a run around, you'll never get an actual response. Bought tickets that were rejected at the gate showing they were "already scanned in 44 minutes prior." Had to purchase new tickets at the gate and thankfully not a sold out event but i paid way 3x the price because of vividseats. Sellers can list tickets on multiple third party websites then it's up to luck who arrives first. Vividseats obviously doesn't protect buyers from this and the service fees are ridiculous for the lack of, paid $154 to receive two tickets with someone else's name and price showing $35/ticket. Paid $45 at the gate. My mistake for not looking at reviews for this platform prior to purchase but vivid seats was first up on Google search for this event. Don't use this website.

Monique was super helpful, pleasant and efficient. She took my information which included a change of address and handled everything smoothly.

Great customer service. She helped me to apply a store credit that was expired already. And on top she gave me 10%discount Thank you vivid seats!

They sell tickets online and then use another online site to book ticket. So for an event they booked on ticket master once someone ordered them. They raise the price and take their part. I called them to cancel or price match before they ordered my tickets from Ticketmaster. They are so fraud and just need your money. Don't ever use this crap.

The web site was easy and straight forward. Easy to deal with. A problem arose that only a phone call would solve but it was taken care of. Overall satisfied

Bought tickets through Vivid who happily took my $1000 and sent me three confirmation emails over the months leading up to the event. Three days before the event when I was supposed to receive my tickets, I get a text from Vivid Seats informing me they were unable to procure seats to my event. Too late now to try and buy tickets anywhere else, l already booked flights and accomodation and I am still waiing for my my refund!

Me and my girlfriend recently attended the Freestyle Explosion show in Tampa. We had 2 morbidly obese people in the seats next to us which forced us to stand almost the entire show. The enormous person directly next to us took up her entire seat and almost a third of one of our seats. Eventually, because of the very uncomfortable nature of this, me and my girlfriend had to leave our seats and go stand at the top of the section for the remainder of the show. Afterwards, i reached out to Vividseats and explained our situation and how it was totally unacceptable. They offered ZERO compensation or anything whatsoever. I basically got a "sorry, that's a venue issue!" Thanks for nothing. Will never use your service again & will advise everyone i know to do the same!

Barbra was so helpful and polite! Made me fell comfortable with making a purchase. Will definitely be using her as my point of contact for future buys

I bought Chicago white Sox tickets in April with my bank points for todays 7/8/23 game. Yesterday they called to say the tickets were no longer available and offered me general admission tickets when I bought club level seats. I will never use this company again. Clearly my tickets were sold to the highest bidder.

I bought tickets on vivid seats,, received an order confirmation'. Two days later they cancelled my order. Rotten... never use again

Romeo was the ticket agent that helped me find seats to accommodate my mobility restricted husband. He was wonderful to deal with. We will definitely use Vivid Seats again with confidence.

Bought some tickets recently and Matthew did a real good job. He was very helpful and polite. Answered all my? The best he could. Still not 100% certain how these GA tickets are gonna work though. We'll see.

Over paid on tickets by $400. Immediately called in and they will not cancel or help work it out. Tickets are readily available everywhere else. Complete scam. Steer clear