Zappos

I love shopping at Zappos, it doesn't happen too often because I'm a man and the amount of clothes and shoes I need is rather small, however, if I have to buy clothes I go them because they cracked the secret to guaranteeing a stress-free, great shopping experience: well-priced, quality merchandise and hassle-free, easy, simple returns! No hoops to jump through, no endless conversations with customer service, no proof to send anywhere, no affidavits to upload, no percentages or any other nonsense that's, in my mind, is associated with most other shopping platforms and places. Their customer service has real people that's are easy to reach, it truly feels as if they tried their best to make their customers feel important, it also feels as if they succeeded.
I recently decided to only buy clothing and footwear from Zappos because I really like the way they do business and how quickly they resolve any situation in which I'm not completely satisfied.
Purchased three Columbia shirts that were small on me and returned them, with the refund hitting my bank account the same day I mailed the shirts back. Just two clicks with a mouse and I was done! Why would I go anywhere else if these guys treat me the way I imagined every business shoild treat every customer?. Thank you Zappos!

I give Zappos 5 stars as I have had great experiences with the person taking my calls for returns and any questions I may have. I have never been hung up on, never had any miscommunication, or problems what do ever. I always end the call with my inquiry resolved. I make sure to tell the person I am talking with that my experience was great and how I appreciate the excellent customer service skills.

This mob seem to be running some type of scam. They seem to be affiliated with 6pm.com, as we have tried to order from both sites, only to receive the same message from each of them. I'm not 100% sure how the scam works, but they want to get an "Approval" number so they can charge your bank account whenever they like. I had already confirmed with my bank that the transaction was legitimate, so there should have been no need for an "Approval" number. Shoes were never received, and support is very hard to contact, and slow to respond.

I purchased a pair of Bed Stu boots and was excited to wear them. Unfortunately, I am returning them. They are a little too big and the bottom shows they have been worn.

Picked up these ComfyCush High-top Sneakers from Zappos.com and, let me tell ya, they're like walking on marshmallows. Super comfy, stylish, and they've got that classic look that goes with just about everything. They're a bit of a pain to break in, but once you do, it's smooth sailing.

Used to be a very frequent customer. Now it's like sending a message in a bottle. Order was supposed to be here yesterday, now "delayed" in transit. How do I know this means lost? Because it happened the last time too. Over a week to get $ returned if I cancel, and I can't just get a replacement sent. Need to wait until it turns up. Never again. Bozos you imp*tent scum

I used to love buying from Zappos and am a VIP customer. Ordered a Xmas gift on December 11. My orders as a VIP are supposed to have one day shipping. No package 5 days later so I called. The first clueless rep had zero idea of what the issue was so asked me to call back. Excellent service. Rep this morning tells me the item is shipping in late January. How convenient for a Xmas gift. Horrible service and the lack of disclosure of a late shipping date when ordering is ridiculous. Shame on you Zappos, a former VIP customer

I agree with the other reviewers who said that Zappos used to be great but that service had deteriorated. I spoke with a customer service person identified as Kimberly, and she was incredibly rude. That would never have happened in the past. Also, their web site has a lot of new issues; after trying to help me with a site glitch for 20 min, the tech person said, 'This is an ongoing issue.' -- I said, 'At the Zappos end?' and she said yes, that lots of people had the same problem. -- Too bad, because next to LLBean, Zappos used to have some of the best service and the best web site. Goodbye to the good Zappos, alas.

SKU ******* Dockers Beacon, they show that the width sizes are W & EE. That shoe isn't produced in EE. I just returned the 3rd mistake in a week. Each time thru chat or phones calls, I was assured that they would correct the problem, only to receive the shoe in the wrong size W. Pretty poor! I doubt I'll be shopping with Zappos again. Do some shopping before buying here!

After a week of placing my order, I inquired on the status. Was told it was held up cuz of the Paypal payment. I used paypal twice after and already received both products from different vendors. I checked my Paypal account and it was "waiting for Zappo's to complete the order". When I told the rep that, she told me I could cancel the order. After I lost a week and need this for a birthday gift. Zappo's sucks!

Horrible company to deal with. You order, they give you an order number & date of delivery, But then they cancel the order because you did not use your Amazon credit card! I simply wanted to keep Zappos & Amazon separate, so I used another card. They NEVER notified me that they cancelled my order for that reason! Then it took almost 1.5 HOURS to find out why they wanted to do that,over the phone. Absolutely NO customer service from this company at all. Kickbacks between the two of them?

I liked your store so much that I bought 2 pairs of great shoes for work. Everything is easy and comfortable, just great.

I purchased a bag for 293.25. I got notification that shipping was delayed. A week later they refunded my purchase without my permission and raised the price of the bag to 345.00. I will NEVER shop Zapppos again.

Just spent an hour on the phone to get a refund on the sneakers they sent me. I ordered 7.5 but they sent me 6.5 so I returned. Maybe they want to pay attention. Bad news is they will never refund to your credit card but to a gift card and even with a gift card they did not refund the balance. A total scam and they are essentially stealing money. I WILL NEVER ORDER FROM THEM AGAIN.

Ordered a pair of shoes with a Zappos gift card. Ordered was cancelled and I was locked out of my account due to "suspicious activity." Took over a week for customer service to reply after I contacted them twice. Still not resolved and never got my account or gift card back!

I ordered shoes 10 days ago and they still haven't shipped. Zappos used to be better with shipping times. I contacted customer service and they couldn't tell me when they will ship and they wouldn't do overnight shipping to make up for the lost time. Disappointed in Zappos and probably won't use them after this.

I love shopping at Zappos.com. They have the best prices and quality on shoes and clothing, and they always deliver fast and hassle-free. Their website is easy to navigate and their customer reviews are helpful. Zappos makes online shopping fun and convenient.

Dealing with them is terrible. If you get the wrong product, you're out of luck unless you ordered direct from them.

If you are from Puerto Rico of any outside territory from US, know that it will take almost a month for the shoes to be delivered. I'm very disappointed.

Great...

Ordered a pair of $110 work shoes which arrived quick but noticed immediately they were doctored to "look new"
That's a really huge rip off especially at $110. If you read this and still order from ZAPPOS then you deserve to be taken advantage of.
Totally unethical for a business to literally scam ppl out of big money, we're not talking a few bucks.

First off the shoes I ordered do not stay zipped. That being said I called their customer service number and their representative stated that due to the shoes being defective (merchandise) he would issue a "no return refund". When he attempted to do so he was locked out of the account. He provided a different phone number which I called a few times and each time it went to a voicemail stating that they (Zappos) are busy and to call back during their business hours, which is exactly what I had been doing. Next, I sent an email to Zappos and after sending a second email I received a call at which time I was told 3 things: one) no refund would take place without my sending in the defective merchandise (shoes), two) their phone number doesn't allow inbound calls, and three) she would send an email with a shipping label which never happened. Needless to say, I called their working number and shared my experience. This representative stated she would send me the shipping label which again I did not receive. I also requested for the whole experience, which had dragged on for 3 weeks to be escalated. This resulted in a call back and sadly nothing new to add. I will not purchase anything from Zappos again.

I bought these foot Moccasins because I am very active, with a lot of walking and getting around in my job. These are great shoes. They are very comfortable fit, good quality and look great. I have not had any problems with them at all and have worn them many times without issues!